Club CITGO Status
Are you having issues? Select the issue you are having below and provide feedback to Club CITGO.
3 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
The app hangs at "bank linking" switched cars still nothing.
Will not let me create an account
Purchase did not record toward my Premier Status. It was for 8.722 gallons in the Citgoclub app.
📋 14 Reported Issues:
Will not accept credit card
Keep getting "error system error" every once in a while I can get past it. I have to keep tapping "o.
Says I need to provide accurate location
I changed my password three times, deleted the app, reinstalled it, and turned my phone off. All of that is trying to access the app, and I still can't get in. It just stays on the sign-in page. I have always had issues trying to use this app. It sucks! This is why I do not go to Citgo for gas; I can't utilize the rewards!
I can't get the Club discount at the pump because none of the stations gave a place to enter the alt id at the pump.
I visited a Citgo on Tuesday night and entered my loyalty alt ID (2017395840) and the screen at the pump said "LOYALTY UNAVAIL Club CITGO." I understand that the promotion can only be used once a month, but I have not used it in many weeks and it should have been available. (The worker inside the gas station could not provide any assistance.)
I try to open the app it's says download newest version. There is no new version to download. It will not let me do anything on the app I currently have.
Same problem as others have. Try to download app. Goes back to current app which says download new app. Doesn't work.
Will not let me download the new app. I am not the boy one who is having issues.
When opened it says to update but it won't let you download. Now I can't find it in the app store.
I try to open the app it's says download newest version. There is no new version to download. It will not let me do anything on the app I currently have.
App says to update. Went to Google play, it says open. Back to Club Cotgo app it says to update. It's caught in a loop. Cannot update cannot login to app.
Keeps telling me to download the latest version, even after i do that 10 times it still says that.
Doesn't matter if i put phone number in before or after i pay, i still don't get discount.
Have a Problem with Club CITGO - Gas Rewards? Report Issue
Common Club CITGO Problems & Solutions. Troubleshooting Guide
Contact Support
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Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Club CITGO Website
Developer: Outsite Networks Inc.
‼️ Outages Happening Right Now
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Dec 12, 2025, 12:08 AMa AndroidOS user from Raleigh, United States reported problems with Club CITGO : Not working
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Jun 11, 2025, 06:13 AM
a iOS user from Detroit, United States reported problems with Club CITGO : Not working
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Jun 11, 2025, 06:13 AM
a iOS user from Detroit, United States reported problems with Club CITGO : Not working
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