Sam’s Club
Enjoy all your membership perks with the Sam’s Club app.
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time and shop easier every day with the Sam’s Club app.
Are you having issues? Select the issue you are having below and provide feedback to Sam's Club.
By Karen H. Glenday 2 weeks ago
Every time I put in an online order merchandise is available. . .they take my funds. Then in one or two days. They come back and the order is cancelled!!!! But they said I would not be charged UNTIL THE ORDER IS SHIPPED. WRONG. THEY ARE HOLDING OVER 600 USDs of my funds!!!!! Contacted the Federal Trade Commission. They deemed this as F R A U D!!!! NOW RELEASE ALL MY FUNDS!!
By Rita Wynn 6 months ago
Sam’s Club scan and go app no longer working on my android Samsung. Says there is no version for android. I just renewed my membership and would not have done so if I had known this beforehand. I am really disappointed in the whole situation.
By Teresa F 7 months ago
I still can not install.the app. I hit install, it spins and then nothing. I have tried EVERY suggestion on how to.fix and nothing works.
By Broxer 8 months ago
Bitdefender app anomaly detection just started saying there's a problem with Sam's club app & it's not safe to use.
By MOB 9 months ago
Samsclub I am not a robot crap
By Kathleen D Hawley 10 months ago
Won't finish checkout process. Just freezes up when I try to check out on line
By Becky Donnelly 11 months ago
Keep getting error when trying to add some items to cart. Example tide laundry detergent for $15.98 Also Reese Easter peanut butter cups keep getting this message Sorry There’s a problem Please try again Ok
By Penny Chapman 1 year ago
I keep getting a message at the gas pump after scanning the bar code that says "We've hit a snag. To fuel, please follow the instructions on the pump." There are NO instructions! It just shows the "home screen" where you scan the bar code. Re-scanning repeats the same message. I have tried different credit cards and different pumps and different days. My husband and kids have even tried different Sam's Club locations. Same result. HELP! Why have an app if you can't use it?! PS - Tried the troubleshooting of clearing data on my Android device. Kids have Apple. Same. No help.
By L Wycoff 1 year ago
For about a week the app doesn’t complete my purchase. I can put items in cart but when i choose “checkout” and I “slide to pay” it spins, doesn’t complete the transaction, and choosing “close” won’t close the screen. I close the app and my items remain in the cart. Troubleshooting— I’ve rebooted, I’ve deleted app and reinstalled it, but still having same issue.
By Rebecca 1 year ago
The sams club app does not allow scan and go on my galaxy z flip. I can only use pickup and delivery. I have already reviewed scan and go settings
By JAMES S MCINTOSH 1 year ago
Can't pay for gas with the Sam's club app which is linked to Sams Club Credit card. hysterical!
By Scott Sutherland 1 year ago
San & Go Stoped Working. Will not San says cannot read Barcode enter the number. Gives pictures of just produce not things I all the time.
By Steve 1 year ago
After entering the Sam's Club website, I get a message "Let us know you're human (no robots allowed). No action or recommendations. When I close the box, it reopens with the same message.
By Beverly Aldridge 1 year ago
App is stating something went wrong. Sorry, we're experiencing a problem. Please try again.
By JUDY DUNCAN 1 year ago
KEEP GETTING THE MESSAGE WE HAVE HIT A SNAG, TRY AGAIN.
By Brenda 1 year ago
Can't pay for gas with app
By Lynn Peterson 1 year ago
App kept stopping. I deleted the app and tried to reinstall but cannot install it. Been over three weeks now. I've checked for an ad blocker and don't find one. Shut my VPN off and still cannot install the app.
By Debra A Brady 1 year ago
Cannot upload the app. I restarted the phone deleted the app tried to reinstall the app upgraded everything done everything my phone tells me to do and nothing is working
By Oh 1 year ago
Won't let me checkout!
By Angel Hoyle 1 year ago
I'm not able to checkout my cart in the app or online. It keeps saying error. There is nothing wrong with my credit card, I've already checked with the bank. It's super frustrating as there are things I need shipped since my local club doesn't carry those products.
By John C Lammers 1 year ago
I used scan and go today and it wold not let me check out. It said I needed to empty my cart? It did this about a month ago too. It worked regularly until today. Why is it doing this. It is extremely frustrating and a collosal waste of time. John L
By Peter D. Bander 1 year ago
The app is flawed
By Thomas Morrison 1 year ago
The scan & go option no longer pops up on the app when I enter a Sams Club. They gave me a number to call for support and then I waited two weeks for a call-back. Next, on the call-back, they said "what's the problem!" and that I will get another call- back. Two more weeks later and it's the same problem. The support provided "no support".
By James Trammell 1 year ago
When I purchase an item and attempt to put in cart I get an oops something went wrong try later. If I have something in cart and this happens I can't go back to cart I have to go out of app all together and back in before getting in cart. Afraid to order
By Carolyn Simpson 1 year ago
My scan and go has suddenly stopped working on the gas pumps. I was told to delete my app and download again. Still does not work. Works inside the store. Any suggestions?
By He horner 1 year ago
I’ve just gotten the app and every time I add something to my cart it says hit a snag or something went wrong?
By Maureen Marquardt 1 year ago
When it’s time to pay on the a new box started coming up to verify how many items. Twice now it’s popped up and doesn’t leave enough room to check the box. The person at the door said it happened to someone else so it’s not just my phone. I had to empty the cart and wait and go they the line. It’s a big inconvenience. Any suggestions?
By Felicia Yates 1 year ago
When I try to add something to my cart, I get an error message that says “something went wrong.” The same thing happens when I click on the cart. This has been going on for days. I cannot use the app at all, and I use it a lot, even in store.
By wanda 1 year ago
card is constantly declined during check out on app
By Vince 1 year ago
Fuel is not support at this location. Frustrating as hell because Sams does issue physical card anymore and require to use the phone to buy gas. Stuck and hold up a long line. Attendant can’t do anything to help.
By Anita Ruzic 1 year ago
It will not let me check out. Have tried many times. Unload cart and retired. I need to make an online order for shipping. Please advise.
By Wes 1 year ago
Won’t let me checkout
By Debbie McConnell 1 year ago
Weeks now, I go to check out and the app crashes kicking me out. Will this EVER be fixed?
By Chad Pisaneschi 1 year ago
My app keeps saying I have over $750 in my cart when I do NOT. I only have $169.00 and won't let me add anymore. So I have to go through checkout. I thought maybe it was a problem with cache. It wasn't. I deleted app and reinstalled..no help. I even changed phones from Samsung to Google, and still the same problem. SOOOOOOPER FRUSTRATING.
By Megan 1 year ago
I have my order in and go to cash out using a card stored on file. I enter the 3 digit code on back of the card. When I swipe to pay nothing happens
By Jay Smith 1 year ago
It tells me there are say 200 items in my search but only brings up maybe 40 or 50 and gets to the end of the page and won't refresh or bring up the additional items. Please fix
By Alice 1 year ago
Won’t checkout when shopping.
By Donna adams 1 year ago
Why did I have to go to a register to finish my scan and go order today? I’ve used it for years with no problems at all. Might as well go to the register to start with it would have saved me a step!
By Wendy J Warren 1 year ago
Sam's Club App doesn't recognize me when I enter Club. Asks for login....don't remember my password (won't let me save to password manager) select forgot password says hold on sending you a reset to email which I never receive, so this tells me they don't have my email or correct one have I been hacked. Have to call Customer Service AGAIN!!!
By Frances Fowler 1 year ago
The App will not let me view my shopping cart.
By Li Zhang 1 year ago
When I access my shopping cart, there are error codes 102 or 201 I redownload the app, but still the same
By Mandy 1 year ago
Trying to place an order online and keeps saying my card is invalid. I even re entered my card info and still nothing
By Amanda Swan 1 year ago
I'm having trouble w/ paying for my pick-up order online. It did this the previous time I tried to as well. It keeps telling me that my card has been declined, I've called my bank and they say there is no hold on my account, I have more than enough in my account to cover the payment, and they don't even show where a transaction had tried to go through from Sam's. Last time, it took 2 days for it to stop giving me that error message.
By Robin goff 1 year ago
Scan and go won’t work , get everything scanned, go through all the steps and it tells me I need to go through check out and scan card, if I have to wait in line what use is scan and go!
By velma faulkiner 1 year ago
Will not let me check out my items out of the cart . What an inconvenience .
By Harriet 1 year ago
It won’t let me check my items out in the cart. It shuts down 😡
By Jeanette 1 year ago
App closes when I try to checkout. A week with issue now.
By Antonio Savignon 1 year ago
When I try to load my amount to my cart always is error and a number o It’s a snag . I try to close the app. Y open it again and soothing happen can you help me ?
By Carol Teehee 1 year ago
Everytime I try to go to my cart it closes. I can’t place my order! Been several days now!
By Jeannette Jones 1 year ago
Says my Credit Card info is not valid. It is the same Credit Card I used when placing an order last week.
By Brian D Austin 1 year ago
App won’t allow me to add items to my cart
By Tesha wilhite 1 year ago
Scan and go is not showing up on app...I have android
By Erika Eklund 1 year ago
I can’t access my cart to check out.
By Cindy Nuspl 1 year ago
Everytime I go to cart it closes the app. Unable to complete purchase.
By Destiny Hester 1 year ago
every time i open my cart it kicks me out very disappointing i cannot place a order
By Dawne hoffman 1 year ago
When trying to checkout for a curbside pickup order app doesn’t respond and then freezes. Can not get a pickup order.
By Ann Stamper 1 year ago
I am not able to place a pick up order. IF it allows me to select items when I hit check out I receive a "Sorry there is a Problem try again" I have tried all week to place this order. Deleted app and redownloaded and still can not place the order?
By Suzanne Harkinson 1 year ago
yesterday the app would only stay open on the scan screen and wouldn't let me see my cart or check out. Within 30 minutes of being in the store it depleted my entire battery.
By Liz Surbaugh 1 year ago
Inside the app as soon as I click on check out it kicks me out of the app altogether
By Mila 1 year ago
App won’t let me check out, it closes as soon as I hit checkout
By Amy Boimare 2 years ago
The app will not let me checkout. When I click the cart, the app closes.
By Deborah Roudebush 2 years ago
The app won’t let me checkout or close the cart
- Click n Pull sometimes gives an error message when entering a parking spot.
- Scan n Go sometimes puts items in the shipping list instead of the pickup list.
- Customer service is unhelpful and unsympathetic when returning items.
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Complete guide to troubleshoot Sam's Club app on iOS and Android devices. Solve all Sam's Club app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sam’s Club, developers of Sam's Club.
90% Contact Match
Developer: Sam's Club
E-Mail: [email protected]
Website: Visit Sam's Club Website
66.67% Contact Match
Developer: Sam's Club
E-Mail: [email protected]
Website: Visit Sam's Club Website
Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Shop in SamsClub , then schedule a free Pickup time that works best for you. In the club, shop contact free and skip the checkout line. Shop and ship directly to your home or workplace – Plus members get free shipping. Save time and shop easier every day with the Sam’s Club app. Just shop, scan and pay, all in SamsClub . Enjoy all your membership perks with the Sam’s Club app. Quickly find your membership card in your account and access other membership details. Use the tabs at the bottom to find Home, Scan & Go, Account and more. Now you can pay for gas with the Scan & Go™ feature to save time at the pump. Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience. Start your cart and easily reorder your favorite products, directly in SamsClub . Save even more with Instant Savings and track your Plus Cash Rewards. We’ll have your order ready when you arrive. Download SamsClub and get the most from the club today.