Community First CU of Florida Reviews

Who approved this update ? The look and feel is horrible and the privacy the old app had was way better. CommunityFirstCUofFlorida is slow to load and if your phone is not secured once you are on your information page it remains open for others to see . The initial login screen on the old app was user friendly and your account information was not widely displayed unless you went to your account ... I would suggest going back to the old look and feel with minor changes.

Why is there no back button or close button for each page you go on?? You have to keep clicking the menu tab to get off the last page you are on.

Also the forced update was not nice !!!

Password requirement is insane. Face ID doesn’t ever register. Auto pay setting is hard to find. Turned auto pay off and bank took two full payments in one month, twice. Had to repeatedly call to get reimbursed. Loan pay-off amount is easy to find, that’s a plus. Loan payment settings and access is extremely difficult. Self-serving account management needs better organization. The tellers at the Yulee, FL location are not experienced in auto loan pay off with two forms of payment. I had the private party buyer of my vehicle meet me there who was paying off half the vehicle. We pre-printed all lien release paperwork off of CFCU website just to have filled out to cover ourselves, not to file in any way. They wouldn’t fill it out or provide any receipt or proof of a pending lien release. Notary was extremely ridiculous. Had me sign twice in front of her right next to each other. Verified my SAME DRIVERS LICENSE 3 TIMES. I’m the same person I was 2 seconds ago with the same ID. It took the manager 15 min to accept my two forms of payment because my maiden name was on my debit card even though I had three forms of proof it was my maiden name. Worst experience at a bank. Don’t recommend.

CommunityFirstCUofFlorida is just okay, it does give you a breakdown of everything which is great. But as far as the bank goes it’s kind of awful as well as any of their over the phone customer service. I’ve had 5 serious problems with this bank over the past 6 months and being a customer for 6 years seems to mean literally nothing to this company. Not only this but I hate that you only get $200 of your check when you do direct deposit and sometimes it takes a week to get the rest of the check to you. What’s the point in depositing my check if I don’t get the rest of it until my next pay day. Not only does this affect paying my bills on time but also during the hurricane I was short money that I needed to buy supplies and I contacted the company and they told me they would see what they could do and I never received another phone call from them or the release of the rest of my check. My recent experiences make me feel like an uncalled customer and I will be switching banks.

I have been a customer since 2009 and I can never get a loan because my pay check doesn’t go in to this account. I have a direct deposit set for this account but sit can get a loan and in this time of need I just don’t understand how they would help a loyal customer. Will find a new credit union that values their customers and are willing to help during the harder time of the year. After all the money I have had in my account rather it’s a constant direct deposit or not the bank should be willing to help out in some way even if I can’t get as much as needed. But to get no help at all is crazy during Covid-19 I will not have any of my find held by this bank anymore. I will be changing my direct deposit account to a new account.

I want to preface this with this...I have always loved Community first. I’ve been a member since it was Educational Community Credit Union, but...concerning CommunityFirstCUofFlorida , the mobile deposit needs work, and a lot of it. I’ve had CommunityFirstCUofFlorida say my session has timed out when I’ve just logged in, I’ve had it say that I haven’t captured images of the front and back of the check when they are clearly visible in the pictures, also after hitting submit it does not notice my deposit more than half the time. I deposit checks 4 times a week and these problems are way too consistent. I’ve stopped even trying to deposit on CommunityFirstCUofFlorida . I’m better off going to the actually bank if I don’t want all the hassle I have had with CommunityFirstCUofFlorida. Only reason CommunityFirstCUofFlorida has 1 star is bc it made me.

The new look overall is a good improvement, although I agree with other reviews that it is less private; immediately upon logging in, your account balances are visible. I prefer the old, more private, option of clicking on the account to see the balance. The new menu is good as well. I have had a lot of issues with the mobile deposit, though. I've had one success, another fails to accept the images (even despite trying a dozen or so times with new images each time), and my most recent that is printing this review won't even let me select an account to deposit to. Clicking to add account just takes me to a page that looks like an error and only says "add account" with no ability to click. I've restarted CommunityFirstCUofFlorida , logged out and back in, no luck. It's frustrating since I am not in FL and thus need to travel far out of my way to visit a partner branch to deposit in person. I wish there was some way to get help on CommunityFirstCUofFlorida but I can't find the option. Definitely wish we could have the more stable prior version back.

New app is messy. I like everything is accessible from one screen and it doesn't log you out right away if you need to check any other apps or screens on your phone but now it doesn't give you your available balance and just says you have pending transactions. Just another unnecessary update to something that wasn't broke.

Update: Still not a fan. Menu pops up if you’re trying to just scroll. Messages are duplicates of emails and no way to turn off. The only good thing is you can change screens and jump back for a few minutes without being logged out.

Pretty easy to navigate. I would give it a better rating, but I’m upset because my bank has Zelle, so I have to go through them, the Zelle app says “your bank has this feature so you have to use with them “ (paraphrasing) so I’ve had this bank account for two or three years, Ive had the same phone number for about two or three years, I’m the only person on my cell phone bill, they are willing to text me anytime they think there’s fraud or they need a verification that it’s me, but apparently I got denied Zelle through my bank because my bank CANT verify that this is my phone number…..

I’ve liked this banking app. It’s one of the main reasons I decided not to switch back to another popular bank I have an account with. But for the past three months, CommunityFirstCUofFlorida has not worked to allow me to pay on my credit card account. Normally I could select the MAKE A PAYMENT option in two different web pages within CommunityFirstCUofFlorida and it would allow me to transfer funds from my checking account to my credit card. But no more. Once I select the MAKE A PAYMENT option it now shows background coding on the next webpage where I enter all my info. It acts as if it’s going to take my info but it never finishes the transfer on the last webpage. I have told customer service reps over the phone a few times. And each rep keeps telling me the the issue must be my app and to download it. I have the latest app version so it won’t let me download it again. So I’ve done everything on my side to make it work and it still doesn’t work. I’m tired of calling the bank and waiting forever just to ask them to transfer the funds for me. In this day and age thesis issue should have already been fixed a few months ago.

A couple things I like about CommunityFirstCUofFlorida . It allows you to change the name of your savings accounts for tracking purposes. It also allows you to change the reason why a transaction was made.

On the “accounts“ page, CommunityFirstCUofFlorida shows the due date on my mortgage account. None of my other (5) accounts show the due date on the “accounts“ page. In order to see the due dates on all other accounts, I have to click on the actual account and then click the “details” tab. I mentioned this to two different tellers at two different branches in hopes they would mention this to upper management. I’m not sure why they can display the due date on the accounts page for my mortgage but none of the others. Too many steps…
Maybe upper management will actually read this and something will be done. However, I still love my credit union!

Overall CommunityFirstCUofFlorida works fine to check your account balances and do transfers. However, the ease of trying to set up alerts for accounts is not great. In addition, you don’t have card controls app that works in conjunction with online app. This is something that needs to be added so customers can easily be alerted when purchases are made and so debit cards can be turned on/off when needed. This would also help customers catch fraudulent purchases immediately instead of finding out later via the fraud alerts department or worse finding out too late and then having to dispute charges and money being taken from account and held until any investigations are completed.

I can’t say enough great things about CFCU’s online banking app. Although the setup process in the outset many years ago was somewhat difficult, I’ve found CommunityFirstCUofFlorida to be useful in countless ways. Whether it’s depositing, moving, transferring etc, it’s all available to use at the push of a few buttons. I believe it’s very user friendly and has a variety of options for your banking needs. The only reason I’m not rating it a 5 star is because of the wait times when I’ve needed to speak with a customer service rep. The wait times have improved the past year and hopefully they will continue to do so... I would highly recommend to CFCU members to try CommunityFirstCUofFlorida for themselves.

CommunityFirstCUofFlorida has everything you need and is essentially everything a mobile banking app should be! The convenience is with the standards of so many other mobile banking app and the layout is clean and modern.
I gave a 4 star rating because there are still problems here and there with CommunityFirstCUofFlorida for ex: Mobile check deposit is finicky (hard to align the corners), option to make automatic exact loan payment results in an error, and little stuff here and there. Nothing to ruin CommunityFirstCUofFlorida and honestly doesn’t take away from he convenience factor. I love CommunityFirstCUofFlorida !

I find CommunityFirstCUofFlorida unavailable often. At times my Face ID option is not working. It asks me for my account information to log in which I do not have memorized. I prefer Face ID and pin.
I am not able to make deposits through CommunityFirstCUofFlorida . This is a feature my other banks offer. I would prefer the option to make deposits other than transfer from one account to another. If moving money from one bank account to another the deposit takes days.

I recently moved to Northeast Florida in December 2023 and immediately started looking at credit unions in the area. Once I had reduced it to two, I looked at CommunityFirstCUofFlorida reviews. There was one clear winner: Community First. I have not been disappointed. CommunityFirstCUofFlorida is quick, easy to use, and reliable. It can handle anything from monitoring balances, managing transfers, paying friends with Zelle, and applying for new accounts. Community First has the same features as "big banks" but with a personal feel. I would highly recommend!

The other one was better the color popped this one is dark its grey and white and not the pretty blue color that doesn’t represent Community First. CommunityFirstCUofFlorida was hard to figure out at first, I caught on but I had to help my much figure it out who is a senior citizen, she doesn’t like it either. Why does things have to change? I didn’t want to tap any stars, that’s how unhappy I am it doesn’t deserve any. Now I tried ever nick Name in the book I may have to give it 5 stars in order for my comment to go through

I wish the bill pay area on the phone app looked the same as it does on the PC, where you can see the most recent payments, and currently scheduled/pending payments.

I also wish they would synthesize the loan payment, bill payment, and scheduled transfers into one comprehensive page so that it would be easier to manage and anticipate upcoming drafts, but that is more of a critique of their website in general, not CommunityFirstCUofFlorida.

***Update- they did end up editing how the bill-pay area is configured and expanded what we can view about pending transactions.***

I confess that I am on CommunityFirstCUofFlorida everyday!
It makes it easy to monitor your spending
& bill paying. I’m sure there are features, such as budgeting & depositing checks, that I don’t use but would love to learn. Don’t know if there is a tutorial, but a little in-person seminar would be great, after the pandemic is over. I’ve been a member of the credit union since the 80’s & remember having to call for information. They’ve come a long way!

We have had our accounts at this credit union since it was Education Community Credit Union. Our daughter was in high school at Terry Parker and learned in one of her classes that she could open an account. Since she was a minor I had to take her to open the account and I asked if I could open an account and was told yes since my daughter has one. My son followed when he started high school and working then my Husband moved his banking to the Credit Union. We have been with the Credit Union now for over 23 yrs now and have no plans on leaving. We love the Credit Union. CFCUFL is my one and only choice for banking! Thank you for being such a great place to bank and having such wonderful and friendly employees. I love my Credit Union.

They are awesome, when VyStar went down they were sort of my families savior for a time. They helped us with a card with barely anything and have worked with me since the beginning. They have amazing programs and even better representatives. Elise is my personal favorite, although the Megan that works at our local one is pretty awesome too. I can not tell you enough how great they are, they help those that other places won’t touch. They are changing the way credit unions run one member at time.