Contact Community First CU of Florida Support

by Beka9532

The app is just okay, it does give you a breakdown of everything which is great. But as far as the bank goes it’s kind of awful as well as any of their over the phone customer service. I’ve had 5 serious problems with this bank over the past 6 months and being a customer for 6 years seems to mean literally nothing to this company. Not only this but I hate that you only get $200 of your check when you do direct deposit and sometimes it takes a week to get the rest of the check to you. What’s the point in depositing my check if I don’t get the rest of it until my next pay day. Not only does this affect paying my bills on time but also during the hurricane I was short money that I needed to buy supplies and I contacted the company and they told me they would see what they could do and I never received another phone call from them or the release of the rest of my check. My recent experiences make me feel like an uncalled customer and I will be switching banks.

by Concerned Long Time Member

I want to preface this with this...I have always loved Community first. I’ve been a member since it was Educational Community Credit Union, but...concerning the app, the mobile deposit needs work, and a lot of it. I’ve had the app say my session has timed out when I’ve just logged in, I’ve had it say that I haven’t captured images of the front and back of the check when they are clearly visible in the pictures, also after hitting submit it does not notice my deposit more than half the time. I deposit checks 4 times a week and these problems are way too consistent. I’ve stopped even trying to deposit on the app. I’m better off going to the actually bank if I don’t want all the hassle I have had with this app. Only reason the app has 1 star is bc it made me.

by No More Banking

I have been a customer since 2009 and I can never get a loan because my pay check doesn’t go in to this account. I have a direct deposit set for this account but sit can get a loan and in this time of need I just don’t understand how they would help a loyal customer. Will find a new credit union that values their customers and are willing to help during the harder time of the year. After all the money I have had in my account rather it’s a constant direct deposit or not the bank should be willing to help out in some way even if I can’t get as much as needed. But to get no help at all is crazy during Covid-19 I will not have any of my find held by this bank anymore. I will be changing my direct deposit account to a new account.