VitaDock+ app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
35.2%

Login
29.6%

Connection
20.1%

Account
7.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of VitaDock+ Problems 😠👌🔥

Cons

- Bluetooth stops working after a couple of times

- I have to manually input the data from my body composition into excel

- I can only view the most recent data on the Home Screen

  6 Reported Issues: 😵🆘🛟🚨📢

Eyrún
2024-01-06

Vitadock website not working, can’t register or use app

Christina
2023-03-30

My vitadock app crashes on my new phone Samsung A32. It worked fine with my old one. Reinstalled several times with no result

Liz Kirkland
2023-02-06

When I set up my scales for the first time it only registered my weight. I managed to get it to measure my body fat, water content etc. later by setting it up again as Person 2. I tried to reset my vitadock+ smart scales so I registered as person 1, but my smart scales now thinks I am person 1 and person 2 so I have to tell it manually each time I use it that I am person 1. How can I reset the scales to the factory settings so that I can set it up again to automatically recognise me as Person 1 only?

Joel Lepage
2023-01-06

Hello I installed the Vitadock+ application (2.9.12), opened an account, received the confirmation email. Click on the link to activate the account, given my username and password, then the app asks "authorize" and the web page does not open (ERR_UNKNOWN_URL_SCHEME), I desinstale and reinstall the application, wifi 4G, location are active, can you help me, thank you

Lisa Lammers
2022-12-06

Just bought the Medisana BU 540 connect. Upon installing the app, I can’t log in or even register. The app keeps saying “you don’t seem to be connected to the internet”. And that’s it, can’t do anything else. I am connected to the internet, wifi or cellular, it makes no difference. Please fix this, I bought this one especially for the smart features and the Bluetooth connection and app……..

Marc Van Geel
2022-05-14

Bpw300 Bluetooth connection fails. Support=we are working on it…already for 3months

Showing 1-6 of 6

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About this app

Establish a wireless connection to our range of Medisana® Connect-enabled devices via Bluetooth 4. 0 Low Energy. this app+ also integrates with the Apple Health app!  Welcome to this app+, Medisana's latest activity and health focused mobile application!  When registration of a your new account fails via the this app+ app, please try to register via our website on your browser: this app+ ( app.  Connect your smartphone or tablet to our this app® Online platform and synchronize your vital data.  It is our goal to provide an app which meets your needs.  Please support us improving this app+.