VitaDock+ app not working? crashes or has problems?

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97 User reports:
App has problems
 User reports 97

⚠️ Most reported problems ⚠️
Not working
34.0%

Login
32.0%

Connection
15.5%

Crashes
7.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of VitaDock+ Problems 🔥

Cons

- Bluetooth stops working after a couple of times

- I have to manually input the data from my body composition into excel

- I can only view the most recent data on the Home Screen

📋 6 Reported Issues:

E
Eyrún 2024-01-06

Vitadock website not working, can’t register or use app

C
Christina 2023-03-30

My vitadock app crashes on my new phone Samsung A32. It worked fine with my old one. Reinstalled several times with no result

L
Liz Kirkland 2023-02-06

When I set up my scales for the first time it only registered my weight. I managed to get it to measure my body fat, water content etc. later by setting it up again as Person 2. I tried to reset my vitadock+ smart scales so I registered as person 1, but my smart scales now thinks I am person 1 and person 2 so I have to tell it manually each time I use it that I am person 1. How can I reset the scales to the factory settings so that I can set it up again to automatically recognise me as Person 1 only?

J
Joel Lepage 2023-01-06

Hello I installed the Vitadock+ application (2.9.12), opened an account, received the confirmation email. Click on the link to activate the account, given my username and password, then the app asks "authorize" and the web page does not open (ERR_UNKNOWN_URL_SCHEME), I desinstale and reinstall the application, wifi 4G, location are active, can you help me, thank you

⚠️ Troubleshoot | Report Issue ⚠️
L
Lisa Lammers 2022-12-06

Just bought the Medisana BU 540 connect. Upon installing the app, I can’t log in or even register. The app keeps saying “you don’t seem to be connected to the internet”. And that’s it, can’t do anything else. I am connected to the internet, wifi or cellular, it makes no difference. Please fix this, I bought this one especially for the smart features and the Bluetooth connection and app……..

M
Marc Van Geel 2022-05-14

Bpw300 Bluetooth connection fails. Support=we are working on it…already for 3months

Showing 1-6 of 6 reported issues:

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Common VitaDock+ Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. VitaDock+ iPhone Issues and Solutions

  2. VitaDock+ Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: playstorevd2@medisana.zendesk.com

Website: 🌍 Visit VitaDock+ Website

Privacy Policy: https://medisana.de/help/de/app-privacy

Developer: medisana GmbH




‼️ Outages Happening Right Now

  • Apr 14, 2025, 09:25 PM

    a user from Sommières, France reported problems with VitaDock+ : Not working

  • Apr 08, 2025, 10:13 PM

    a user from Mechelen, Belgium reported problems with VitaDock+ : Account

  • Mar 31, 2025, 07:59 AM

    a user from Ghent, Belgium reported problems with VitaDock+ : Not working

  • Mar 20, 2025, 04:54 PM

    a user from Uppsala, Sweden reported problems with VitaDock+ : Login

  • Mar 10, 2025, 07:56 AM

    a user from Paris, France reported problems with VitaDock+ : Not working

  • Feb 27, 2025, 06:47 AM

    a user from Saint-Hilaire-de-Riez, France reported problems with VitaDock+ : Login

  • Feb 19, 2025, 07:05 AM

    a user from Aigues-Mortes, France reported problems with VitaDock+ : Crashes

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