Contact VitaDock Support
Company Name: Medisana GmbH
About: Welcome to VitaDock+, Medisana's latest activity and health focused mobile
application!
Connect your smartphone or tablet to our VitaDock® Online
platform and synchronize your vital data. Establish a wireless connection to our
range of Medisana® Connect-enabled devices via Bluetooth 4.
VitaDock Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: playstorevd2@medisana.zendesk.com
Website: 🌍 Visit VitaDock+ Website
Privacy Policy: https://medisana.de/help/de/app-privacy
Developer: medisana GmbH
Privacy & Terms:
https://cloud.vitadock.com/signup
5 Most reported problems 😔💔
I have tried every suggested solution to connect to your App but none works: it persists in asserting that I am not connected to the internet, which is untrue. I have tried in three different locations, all connected to the internet, without success. What do you advise?
HAVE THE BS 444 CONNECT SCALE HAVING ISSUES WITH APP IS NOT RECONIZING THE SCALE IS THERE ANOTHER APP
Bluetooth doesn’t work
by Jvhdhwkfh
Bluetooth works the first couple times, then stops working entirely. I switched devices hoping that would fix it and again it worked a couple times and then stopped. I guess I’ll manually input the data from my body composition into excel, but that is way more work than what I wanted when I paid extra for the scale with the app.
Never updates measurements
by (((bcjbcj)))
The only reason I give 1 star is because it records my data from the scales and shared it with Apple data. I can only view the most recent data on the Home Screen. It has been like that for about a year now.
Doesn’t properly store my height
by Pan-nick
I’m 6’.5” (rounded up AND down on scale/app input). Checked my profile on app & it knocked me down to 5’. Re-input to 6’. Exited profile & upon return back to 5’. Keeps occurring each time adjustment attempted.
Have a Problem with VitaDock+? Report Issue
Why should I report an Issue with VitaDock+?
- Pulling issues faced by users like you is a good way to draw attention of VitaDock+ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a VitaDock+ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using VitaDock+.
