COVID Coach app not working? crashes or has problems?

COVID Coach Status

Last Updated on 2024-01-23 by US Department of Veterans Affairs (VA)

I have a problem with COVID Coach

Are you having issues? Select the issue you are having below and provide feedback to COVID Coach.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with COVID Coach? Report Issue

Common COVID Coach Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot COVID Coach app on iOS and Android devices. Solve all COVID Coach app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

COVID Coach iPhone Issues and Solutions

COVID Coach iOS app crashes, not working, errors
COVID Coach iOS app network issues
COVID Coach on iOS has black/white screen

COVID Coach Android App Issues and Solutions

COVID Coach has errors/crashing/not working
COVID Coach server network connectivity issues
COVID Coach has black screen

COVID Coach iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever COVID Coach app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix COVID Coach app crashes or not working on Iphone (iOS):

Close and restart the COVID Coach app on iPhone
Update COVID Coach app to the Latest Version for iOS
Uninstall and reinstall COVID Coach iPhone app
Update your iPhone to the latest iOS version

Fix COVID Coach on iPhone unable to connect to server/internet connection issues::

To resolve COVID Coach network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix COVID Coach black/white screen (blank screen) on iPhone:

Follow the COVID Coach iOS app troubleshooting guide Here →

COVID Coach Android App Issues and Solutions

Fix COVID Coach not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent COVID Coach app issues:

Force Stop the COVID Coach App
1. On android, goto "Settings" » click COVID Coach app. » click "Force Stop".

Update COVID Coach to the latest version on PlayStore

Clear COVID Coach App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "COVID Coach app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch COVID Coach.

Fix COVID Coach unable to contact server/ COVID Coach internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click COVID Coach » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got COVID Coach » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch COVID Coach on android.

Solve COVID Coach black/white screens issue on Android:

Follow the COVID Coach android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at US Department of Veterans Affairs (VA), developers of COVID Coach.

About this app

Customized tools are available to help you cope with stress, stay well, stay safe, stay healthy, stay connected, and navigate parenting, care-giving, and working from home while social distancing, quarantined, or sheltered in place. COVID Coach is designed to help you build resilience, manage stress, and increase your well-being during this crisis. You can track your mood, visualize your progress, and find resources to seek additional help and support. COVIDCoach is free, secure, and helps connect you to important resources for coping and adapting during the COVID-19 pandemic. No account or password is required and user data is not collected. The world as we know it has changed and we are living in unprecedented and uncertain times. COVID Coach was made by the mobile mental health team of the National Center for PTSD, Dissemination & Training Division.