Manage your health and communicate with your healthcare provider using your
existing Elation passport account. With Elation Passport you can: • Review
your lab results, visit summaries, and stay up-to-date on your care plan. •
Listed below are our top recommendations on how to get in contact with Elation Passport for Patients. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Elation Passport for Patients. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Elation Health, Inc.
Elation is trying to be a user-friendly and modern portal for correspondence between patients and our doctors. That’s great. Unfortunately, the app has one astonishingly terrible limitation: you can’t be connected to more than one practices! That means if you have, say, two or three separate offices (ex: your pcp, your ob/gyn, your ENT doctor) that ALL use passport, the app will allow you access to one of those offices, but none of the others. There is no way to add another. In the online portal, you can simply choose which medical group you are looking for and it will switch you to seeing communications from and with them. You can add as many as you want. I’m astonished at this limitation. It seems uniquely stupid and like something they should have considered as soon as they created it, if they are trying to become a revolutionary communication tool for the medical industry as a whole. When I corresponded with Elation support, they said this is something they are aware of and plan to adjust eventually, but have no specific date or timeline for it.
It continues to amaze me how every service merchant (doctors and insurance companies included with restaurants and grocery stores) think I want another single use app on my mobile. I have so many, I don’t even know what half of the do or why I have them. It even worse when the app won’t start. So now I get email notification saying there “is a message from you doctor” - but the app that I have to open to view it in won’t launch. Honestly, I’m deleting the app and finding a new doctor that will just call if he there is a message for me.
When I try to type a message on my iPhone 5s, the page scrolls so that the message text is completely obscured by the keyboard. When I try to scroll so that the message text is visible, the keyboard is dismissed. When I tap the message text field, it moves down below the keyboard again. Also, the app does not remember my login information even when I select that option. I have to enter my email address and password every time I get a notification that I have a message.
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