Contact Elation Passport Support
Company Name: Elation Health, Inc.
About: Elation is a venture-funded healthcare start-up dedicated to improving the physician-patient
relationship.
Headquarters: San Francisco, California, United States.
Elation Passport Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Elation Passport for Patients. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Elation Passport for Patients. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Elation Health, Inc.
Verified email
Contact e-Mail: [email protected]
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Read 3 Customer Service Reviews 😭😔💔
Poorly designed - app only allows access to one practice
by Theatre Traveler
Elation is trying to be a user-friendly and modern portal for correspondence between patients and our doctors. That’s great.
Unfortunately, the app has one astonishingly terrible limitation: you can’t be connected to more than one practices! That means if you have, say, two or three separate offices (ex: your pcp, your ob/gyn, your ENT doctor) that ALL use passport, the app will allow you access to one of those offices, but none of the others. There is no way to add another.
In the online portal, you can simply choose which medical group you are looking for and it will switch you to seeing communications from and with them. You can add as many as you want.
I’m astonished at this limitation. It seems uniquely stupid and like something they should have considered as soon as they created it, if they are trying to become a revolutionary communication tool for the medical industry as a whole. When I corresponded with Elation support, they said this is something they are aware of and plan to adjust eventually, but have no specific date or timeline for it.
Absolutely terrible
by D+c=b
I only use this because my doctor does and I’d rate lower than 1 star if possible. App is slow, clunky, and unintuitive. Extremely limited in options like log in choices, customization. Twice now it has crashed safari when changing appointments and lost all tabs in the process. The app is poor quality and doesn’t run well. If the forward facing part of their business is this bad doubtful they are safeguarding my information in any meaningful way. I hope my doctor doesn’t pay for this garbage
Minimal functionality
by Battery Review
From the doctor’s perspective, the app is close to useless. It only allows messaging with the patients, but cannot access the schedule, cannot prescribe, cannot look up labs.
In addition, the EMR itself is very limited, must make your own templates. Some of the issues I’ve been having for a year keep “being addressed, but NOT resolved. ; I am also having a lot of difficulty getting “credentialed “ by the EMR for controlled substance prescribing! Also, the “zoom telehealth “ does NOT work. WOULD NOT RECOMMEND THIS EMR.
Have a Problem with Elation Passport for Patients? Report Issue
Why should I report an Issue with Elation Passport for Patients?
- Pulling issues faced by users like you is a good way to draw attention of Elation Passport for Patients to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Elation Passport for Patients customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Elation Passport for Patients.
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