Company Name: MedBridge Education LLC
About: A video-based medical education platform
Headquarters: Seattle, Washington, United States.
Listed below are our top recommendations on how to get in contact with MedBridge GO for Patients. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MedBridge GO for Patients. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Get Pricing Info for MedBridgeWhen I go to this videos from exercise it says error please try again later try deleting app and putting it back on still does it but it works on my wife's phone help
When I try to open my exercise program I get the response "error in video, please try again later." Help.
by Gregggggy11
This app is missing some very basic functionality. Somebody sold an unfinished beta to medical providers, then fired the dev team. When logging a session, there is no control over the number of sets completed. When viewing completed activities, there is no way to see set or rep details. There is no way to scroll to see the full list of completed activities. There is no way to edit completed activities if they were logged incorrectly. When using the timer, there doesn’t seem to be any clear relationship between the time given and the number of reps in an activity. Some activities give me ridiculous times. There is no way in the app to edit or adjust this. When using the timer, some times are long enough that the phone will enter sleep mode. When this happens, the app logs out and all progress is lost.
by AlexWallace18
I use this app to keep track of what exercises I do and when, and it’s fine. Barely. I consider myself really good with tech, especially phone apps, but this is a nightmare to use. Half the time it won’t even log me in. I have a few different sets of exercises I’ve accumulated through my recovery, and switching between them is a pain. Almost always, when I try to log a different set, the exercises available to log are from the previous set I had pulled up. I have to close and reopen the app at least two times to not get the “An error has occurred” message. It wasn’t this broken last year when I first used it—sure the colors of the UI have changed, but that’s not worth it if it usually doesn’t work. If this app can’t handle switching between multiple sets of exercises & multiple codes, there shouldn’t be an option for it. It has somehow become more broken over the nine months I’ve used it, which I didn’t think was possible. Yes, I’ve rebooted my phone, reinstalled it, etc. It works—sometimes—which is why I’ve given it two stars and not one. But if my PT recommends I use this app, should I need it down the road, I will refuse to use it.
by Beachburd
It’s great to have app rather than carrying around paper printouts from my PT; but, definitely needs work in term of user settings. I was given 6 leg stretches and supposed to do a certain number of reps and sets and then a hold at the end of each one. The app apparently does not have the ability to modify these options by the user. As a result it just did one set of reps for each stretch and was done with everything in 4 minutes when to should have take 10 or more. And, as I improve and want to add a rep or two, it keeps racing along as I can’t adjust the number of reps. Also, should be able to adjust the amount of time between exercises if I need to get a chair or band or something , rather than playing through them all without any pause at all. Just not user friendly, hopefully it gets improvements soon.
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