Contact Ally Auto Finance Support

Update: STILL no resolution. Had someone email a couple weeks ago saying he was looking into it. Still no response. I would rather walk that get financing from Ally again. This institution has the MOST incompetent employees I’ve ever dealt with. Seeming as I’m coming up on 20 cars in the last 10 years, I have dealt with a lot of them. These pathetic people nailed my credit while waiting for Gap insurance to pay. When they didn’t pay, I paid the car off. Now today, 6 WEEKS LATER, they nailed me for another late payment and my account is still delinquent. I just got the letter 2 weeks ago saying, “thank you for paying off your vehicle.” From Ally. These “people” are really really disgusting. Their customer service is gross. I’d have more pride flipping burgers that working for such a horrible company. I’ll keep this up every week until the matter is solved. Then I will leave it up for as long as it’s taking to fix your pathetic mistake.

How this app has a 5 star rating when majority of the reviews are leaving just 1 star blows my mind. Definitely shows that this rating scheme is rigged! This app is always having technical issues, as well as the website. Any time I attempt to log in, the app displays the same error message, “Ally is unavailable, if you need us, call us.” I’m unsure how people are putting 5 stars for this company. They’re consistently having technical issues with their online services. For years, they’ve been stating that they’re working to resolve the issue but clearly have not. Either their IT employees are straight trash at their job and cannot resolve the issue and need to be RETRAINED or the company simply does not care. 10/10, would not recommend this company again.

I tried logging in to the app and was not able to. I called customer service and they said to delete and reinstall the app so I did but no luck. I tried again and they said they would get it figured out on there end and yet again I couldn’t login to the app nor access there website. I finally try turning my vpn off and accessing the app and what do you know it works perfect smh! To sum it up they won’t let you access there app or site if you have any kind of security that blocks them from getting ALL of your data!