Contact Wally Support

Update: it’s been a while since I finally got my date migrated, and I will leave me initial review below. To update though, I was NEVER contacted about being over charged for the bundle, which I have now discovered was a colossal waste of money. The interface is attractive and the insights at times useful, but Simple things like making a recurring payment are a huge pain. Not to mention recurring payments from the legacy app didn’t all save, which while this is not the only place I track my budget it is a royal pain to realize months later that our recurring payments DISAPPEARED. Also seems like a bit of poor form requesting people write good reviews when you don’t even address the issues that people have already Contacted the company about. Still frustrated. Still needs work. Don’t pay for a bundle, and don’t expect a reply if you ever contact the company. I purchased one of the new bundles and while it was advertised that transferring my data would be simple and done today (aug 3) nothing has happened, customer service has not responded, their phone number doesn't work, and I am getting no answers. I was over charged for my bundle and cannot get through to anyone. I am very disappointed and have already deleted the app and will stick with the legacy version. What a waste.

I purchased the Premium version of Wally, looking forward to a real commitment to my budget goals. This app has been nothing but glitchy. Many of my purchases will only selectively be loaded onto Wally. Some are over a week and a half past and still have not reflected on my budget. It’s really difficult to follow a budget when your expenses are not updated accurately. I’m having to spend more time cross checking my credit card transactions and Wally to make sure everything is up to date which takes probably more time than if I just manually tracked my expenses in the first place. What really pushed me to leave the negative review was the fact that their customer service team is virtually nonexistent. I have sent multiple messages through the app, and have even tried to reach out to customer support through the chat option on their website multiple times. I have been met with complete radio silence. I would hope that an app that has you pay for a “premium” service would at least respond to my feedback and concerns and help troubleshoot the issues that I am experiencing. Very disappointed, would NOT recommend. I only wish I hadn’t paid for a year long commitment.

22 JULY 2018 I have been using the lite wally for an year when I found wally next I was good but then when i paid $15 i regret the next one year with Wally next. THEY DONT UPDATE, TOOOO MANY BUGS, VERY SLOW!, DATA TRANFER NOT ACCURATE. Contacted 100 times to get the bugs and all the stuff fixed BUT guess what not even a signle email from them. DONT PAY THIS APP. 7 MONTHS AGO I used wally legacy almost for 12 months consistently and I really loved the nice and simple look of it then i switched to wally next which is much advance and it really has so many features which are very useful and i paid for the paid i dont regret thr purchase of early explorer since it works perfect for me. I would be happy if u bring the "bell" sounds the time I enter an exp/income just like the old wally cool wasn't it. The option to passcode lock the app so i can keep my bank amount away from peoples eye The quick expense would appear when you launch up the app or 3D touch functionality would be great. Maybe widget with add quick income or expense would make it quick and easy And whenever I export data to my email it doesn't have all the entries I havd recorded most of them are missing I reported this problem several time but nothing ever happed although wally legacy had no problem at all I hope you consider my points and make it much better like the real wally.