Contact The General Auto Insurance App Support

I’m getting over charged for a vehicle that I don’t have. I set the insurance up when I bought my car online through Vroom before I actually received the car. They said when they put the VIN in their system said it was a 75th anniversary model. This made my policy go up another $50. I didn’t have the car yet to confirm that so I just went with it. They said when I received the vehicle if it was not a 75th model I could just call back and they would change the policy for me. About a week later I got the car I had a pre inspection done on it and was told it is 100% NOT a 75th model. So I called the general and I also pointed out that a 75th anniversary model is a 2016. I have a 2017. You’d think that would shine a light on the situation. They said they would look into it…. They never even called me back! So I got all the paperwork I have of the specifications on my vehicle (basically my cars birth certificate) and the original window sticker and emailed copies to them and still nothing. The only thing I got was a email that said “your documents are being reviewed “. That was 4 months ago. This whole time I’ve been paying $50 extra every month. For a car I don’t own!!! And not a single person over there can do something about this? That’s bad business. I wouldn’t recommend the General to anyone. They are thieves!

I don’t understand in 2 years why your IT department can’t write a simple program to update a policy number for your “convenient app” . it auto recognizes a customers iPhone to browse products, to review policy coverage, to even use the convenient proof of insurance if needed, or even MAKE A PAYMENT! But only to old account number which is locked due to cancellations from new policy being activated. I would please like to one day to access this app for purposes such as a trip to the DMV as proof of coverage, (and hopefully never to a policeman for any reason, but really hoping karma doesn’t claim me as deserving negative repercussions for this negative review) but I think in 2 years it should have been addressed and I’ve been pretty patient in my opinion. In conclusion I would also request that the (and I do really mean this) the excellent customer service reps, attentive and usually very friendly )be put in the loop on how the apps functions at least to some degree as I’ve spoken at least ten of them and they have no clue about the phone app functions, just how to change policy number on the website. Thank you to anyone who’s read this for your time and consideration.

All they want is your premiums, they do not and I repeat DO NOT want to help you in anyway. Especially if you are in an accident.... they will stone wall you and make you jump through ridiculous hoops just to be told when you final do all they things they ask that the target has moved and you have to begin again or withdraw your claim. Forget trying to call them to speak to someone also, that’s not really their cup of tea. Remember that you get what you pay for and cheaper isn’t always better. They need to make massive profits and that does not go well with taking care of the customers apparently. They will also sneakily raise your rates even if nothing happens if you don’t arch them like a hawk. Avoid these money stealing clowns at all costs, unless you are into paying for services that you will never be able to access, wait isn’t that fraud???