Contact Tally Support

Update: Horrible Cookie Cutter response from company. They try to explain the way they conduct the verification and imply that it was my fault for not getting back to them quick enough. If they had actually taken the time to read my review, I clearly state that I was never informed of anything whatsoever. I was not contacted stating I had 14 days, I was not contacted at all. I had to figure things out myself by calling them. Then when I did call them and told them I had not been contacted they didn’t extend my time to verify or apologize or anything. Just plain rude people. The app itself seemed to work ok. I set up my cards, just two. I was all prepared to make my first payments. Then the app stated I had an error and my account would be closed in a few days. After that I contacted customer service to figure out what was going on. They told me I hadn’t responded to their email for requests on further documentation. I never received an email other than the initial setup emails. I informed them of that. They did not give me any extra time to get the documents they requested and simply closed my account. I’ve got great credit and always make my payments on time, there was no reason for me to be treated so horribly.

For several days now, the app has had issues. I cannot load any of my account information, and they publicly stated they have been having issues with it. So, under their direction, I deleted and re-downloaded the app. It worked for one day and now they are having issues AGAIN. And that’s not even the main problem. After several payments, I noticed my balance wasn’t going down, so I contacted them and provided screen shots. They stated they did not see any issues, and when I checked later it appeared as though it was “fixed.” I felt uneasy, and absolutely do not trust this company or their employees and their cookie-cutter responses, so I completely paid off my balance and requested to close my account. They then stated they would start that process, and then send me a bill for all the interest I owed. Are you kidding me?! So after paying my balance I now have a completely separate interest balance I have to pay? Why isn’t this viewable in my account rather than me blindly getting burdened with yet another bill? The whole point of this was for me to be in a better place and pay off my debt. I feel like I was taken advantage of, and this company is a complete scam.

I highly dislike this service and app. I was hopeful about it but ran into some issues shortly after signing up as their system, even for connected cards, can not detect the special amount due. It only can tell full balance or minimum due. Only way to add a custom payment is talk to them, and depending on who you get, this will be a simple or complex process. Now, my cards never stay connected and will disconnect each month. So they are not being paid. And when they ARE being paid, they are sending double payments. I caught one of them but missed one. Now I have to fight my cc company to get the payment reversed without paying fees. CLEVER TALLY. Great way to make me pay more and accrue more interest with your “glitches”. This was the biggest mistake ever. I collected some cc debt during my remodel and was debating using this or taking out a HELOC. Use this if you absolutely desperate. I wanted to try it because I found their system and app attractive and it was easier than the HELOC. It seemed like it would be easy and simple to use. I should have taken out a HELOC since I have no mortgage. Be smarter than me, folks. Do better.