Contact Capital One Auto Navigator Support

This application is deceptive. It give you cars and interest rates on the advertised amount which is never the actual price and never the actual interest rate. The interest rate you get depends on car. Credit you tells you how much you are approved for and interest rate snd then you go shopping. This app made my car buying experience a nightmare. Depending on VIN Number the interest rate changed so it made it very difficult to see if dealer was being honest. This app is certainly not honest. I do not recommend.

A few improvements would make this a really nice app that actually serves its purpose (I am assuming the purpose of the app is to allow users to find the type of automobile they they want to purchase, as well as finance with Capitol One). REGULARLY “signs” you out “do to inactivity” while you are actively using the tool. As in it just logged me out twice during a 5 minute period of searching. This is a REAL pain as you have to start you search all over again, it even looses those you mark as a favorite during the session on n which you were just forced out. Adding number of doors (2,3,4,5, other) would greatly help narrow the search. Historically searching for a “coupe” would locate 2 door cars, but with this app I routinely get results with 4 door cars/wagons. Also adding fuel type (gas, electric, diesel, other) to the search would be useful in narrowing the search.

I downloaded the app because of you use the browser- you get logged out if you navigate away for ten seconds. Download the app and can’t login if I selected “remember me”. Can log in without. But, again - cannot navigate away or be idle for too long before it times out. Also, if the APR and payments can’t be seen on the app then what is even the point of the app if it can’t be used for its purpose??