TCS New York City Marathon app not working? crashes or has problems?

TCS New York City Marathon Status

Published by Tata Consultancy Services on 2023-11-05

I have a problem with TCS New York City Marathon

Are you having issues? Select the issue you are having below and provide feedback to TCS New York City Marathon.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 3 Comments

By Leah 5 months ago

App crashes as soon as you try to open it

By Paul 5 months ago

When I open the app it just closes straight away

By Ed 5 months ago

The app keep shutting down

Common dislikes about TCS New York City Marathon app

- The cheer card feature is clunky and freezes at the last frame, making it non-responsive.

- The app is only available for iPhone, which means iPad users get a tiny window.

- The app is not useful for some users who only want to track runners.

- The app failed to track the runner for some users.

Have a Problem with TCS New York City Marathon? Report Issue

Common TCS New York City Marathon Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TCS New York City Marathon app on iOS and Android devices. Solve all TCS New York City Marathon app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TCS New York City Marathon iPhone Issues and Solutions

TCS New York City Marathon iOS app crashes, not working, errors
TCS New York City Marathon iOS app network issues
TCS New York City Marathon on iOS has black/white screen

TCS New York City Marathon Android App Issues and Solutions

TCS New York City Marathon has errors/crashing/not working
TCS New York City Marathon server network connectivity issues
TCS New York City Marathon has black screen

TCS New York City Marathon iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TCS New York City Marathon app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TCS New York City Marathon app crashes or not working on Iphone (iOS):

Close and restart the TCS New York City Marathon app on iPhone
Update TCS New York City Marathon app to the Latest Version for iOS
Uninstall and reinstall TCS New York City Marathon iPhone app
Update your iPhone to the latest iOS version

Fix TCS New York City Marathon on iPhone unable to connect to server/internet connection issues::

To resolve TCS New York City Marathon network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TCS New York City Marathon black/white screen (blank screen) on iPhone:

Follow the TCS New York City Marathon iOS app troubleshooting guide Here →

TCS New York City Marathon Android App Issues and Solutions

Fix TCS New York City Marathon not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TCS New York City Marathon app issues:

Force Stop the TCS New York City Marathon App
1. On android, goto "Settings" » click TCS New York City Marathon app. » click "Force Stop".

Update TCS New York City Marathon to the latest version on PlayStore

Clear TCS New York City Marathon App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TCS New York City Marathon app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TCS New York City Marathon.

Fix TCS New York City Marathon unable to contact server/ TCS New York City Marathon internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TCS New York City Marathon » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TCS New York City Marathon » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TCS New York City Marathon on android.

Solve TCS New York City Marathon black/white screens issue on Android:

Follow the TCS New York City Marathon android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tata Consultancy Services, developers of TCS New York City Marathon.

100% Contact Match

Developer: Tata Consultancy Services Limited

E-Mail: [email protected]

Website: Visit TCS New York City Marathon Website

About this app

Celebrate the New York City Marathon’s 50th running with runners from all over the world participating both in person and virtually. The TCS New York City Marathon App Powered by Tata Consultancy Services is an indispensable tool for connecting with this year's event!