Contact Sony Music Center Support

by T Man Tom

I just tried to use the app to set my equalizer after updating the software in my speaker the equalizer does not seem to adjust and save the settings it will adjust and make sound but when closing out everything goes back to default instead of saving it in the speaker like the extra base slider up to 100% it’ll stay that way long as the apps open but the moment you close the app everything fails I will give this Apple one star rating for now hopefully in the future if Sony updates it makes a better it could possibly be a five star rating really love the speaker I do not like the app at all App needs 100% better updates and I don’t like the fact that you have to use the app just to set Dj affects her sounds I feel there should’ve been extra buttons on the speaker itself for that instead of happened to download the app and use it I do not like this app at all it’s not saving settings at all in the speaker itself i’m just going to go back to using the speaker in default and delete the app I had my base sounding good until I close the app out then it went back to default which was the speaker default setting that it came with automatically out of the box I’m just gonna use it like that and I’m gonna forget this app all together and delete it from my phone I don’t want to mess my speaker up

by Macbaine1

Checking in almost a year after first purchase. App is still garbage. Basic functions continue to fail. No idea what all these monthly updates are for, literally nothing has gotten better. App still crashes every other time I try to connect to a device. Forget party chain. If you ever get it working, which is rare, leave the app and don’t return, or it will crash. If this app represents Sony, they have fallen a long, long way. I would never have bought these speakers if I knew this app was required. Their failure to address major problems in over a year shows they just don’t care.

UPDATE: Another year gone, and this app continues to get worse. I have no idea what updates they are making, but they obviously don’t read these reviews or bother to test their app in the least. I can almost never pair speakers correctly, and when they do pair, the volume on each gets reset after each song. Most of the time the app just fails to work properly so it doesn’t matter. I have 3 speakers, all of which are great individually, but this app is so, so, so terrible. Any 2+ star reviews are either from company employees or people who haven’t actually used this app.

by Jclary6

This app is ridiculously broken, you'd think that with a company like Sony they'd be able to make a decent functioning app for their products that cost in the triple digits. I Honestly, I wouldn't be surprised if they had some college student design this app. How many updates has this app had? Yet how does it still not work? And why is the interface so poor? Sony, you are on the NYSE. You're one of tech's giants, yet somehow in 2019 you can't manage a simple app. I'd leave zero stars if I could. please fix the bugs and redo the entire interface. nobody that has a phone capable of installing apps needs to access their library or streaming platforms via the app--please remove this the entire aspect is pointless. if somebody is going to download your app, it's to customize the settings, not to play music on apps that they ALREADY have installed. This app doesn't have to do much. Just fix the issue where the settings you select won't stay permanent! They only work when the app is open or recently used. Like I said, there are issues present in this app that it's like they assigned this to an intern. Sorry to the intern that made this app, but I'd leave zero stars if I could. 5/5 stars for the product though.