Caesars Rewards Resort Offers Reviews

by Slotpkayer

Caesars is ok but to many card levels with not much difference between the Diamond level rewards. Had high hopes when the Carano family took over with their partners as we were one away from the highest level at Silver Legacy(The Row) El Dorado Resorts. However , when the Carano took over Caesars, our linked cards- combined points we were spilt apart so now individual accounts with less points and we moved downward in card level because The Row had 5 levels and Caesars has 6. So we were downgraded. Yes I am whining. We worked hard to build up our Row card level and this was how loyal customers are rewarded. Less benefits , more tiers. Should have seen this coming when The Row started cutting benefits and closing restaurants and employees started leaving before the takeover of Caesars. Maybe El Dorado Resorts / Silver Legacy will reach out if we matter.
M Life and others might be looking better.

by Fixtheapp1

I just tried using CaesarsRewardsResortOffers to book a room and when I was prompted to select number of nights for the stay it seemed that the screen switched over to a web view rather then continuing in the normal app screen. The screen shrunk down to only show in the left side of my phone screen and the right side of my phone screen was all blacked out. I tried selecting the number of nights from the small drop down option and the screen froze. The only option was to close the entire screen which led me back to CaesarsRewardsResortOffers home screen. And now i am trying to submit my review and it keeps asking me for a nickname that will be attached to my review. I tried four different nicknames and it keeps telling me that nickname is already being used and to try again and it won’t let me submit my review without the nickname. This is ridiculous.

by Bearscout

My account went inactive because I don’t travel a lot, but when trying to sign in to book a reservation I get a message saying my account is inactive and I need to go to a casino to re-activate it. I called support and even they can’t activate it and tell me I have to go to a casino to activate it. It’s pretty clear you don’t want people using your service if you can’t do something as simple as reactivity my account so I can book a stupid reservation. Yeah, I’ll drive all the way to Nevada to re-activate my account and book the reservation.....then drive all the way back home and drive all the way back for my trip. You people clearly don’t use your own ridiculous system or clearly don’t want to help people use it. Just plain stupid. So, it’s clear you don’t want my business so I’ll go give it to someone else. Thanks for nothing. This stupidness is probably exactly why I wasn’t using this program.

by DJP519

Update: The newest version (6.0.3) has fixed most of my original complaints below, but daily sweepstakes offers still do not consistently appear in the offers tab. I had to refresh my offers six times this morning, and log out and back in, before they finally appeared.

This new version loads much slower than the old one, forcing you to watch the same slide show over and over, each time you open CaesarsRewardsResortOffers . Furthermore, contest offers, which you should be able to enter daily, do not load in this version, but do still load in the old version (still installed on my old phone). And the option the turn off images on the offers tab does not save, it resets each time CaesarsRewardsResortOffers loads. With ~100 offers available at any given time, this makes the tab unwieldy. Please fix that setting so it saves and sticks.

The one thing CaesarsRewardsResortOffers does do well, just like the superior old version, is track your tier credit and reward credit totals in real time. Definitely helpful if you’re aiming for a daily bonus.

by NY_Yoshi

No matter how many times CaesarsRewardsResortOffers goes through an update there always a newer issue that seems to emerge and never gets fixed on top of the previous issues. Seriously Caesars get better app development!!! Changing the asthetics just to make it look nice doesn't fix all of the faults that CaesarsRewardsResortOffers continues to have. It always seems they to change the appearance, but never fix any internal or synchronization issues. Either messages that have been read and deleted seem to never disappear from your message box and now when booking through CaesarsRewardsResortOffers it seems to not sync with the person's Total Rewards account. I've made numerous calls reporting this issue that CaesarsRewardsResortOffers never shows my comped offers, unlike when using the Caesars website which will show the offers a person has. So if you were booking on CaesarsRewardsResortOffers and it doesn't show your comped offers you may end up paying more than you're supposed to. Probably this is another way of how Caesars is trying to rip off its "loyal members".

by KGBOW

I really like the convenience of the check-in/check-out link in CaesarsRewardsResortOffers , however you have to know your confirmation number of your reservation before trying to do so. When I get my confirmation email after booking, it doesn’t show the number. The check-in email doesn’t show the number. The only place it shows you the number is in CaesarsRewardsResortOffers under reservations, and it’s only available before you check-in. So, no way to retrieve the number for checking out. It’s very frustrating to always need your confirmation number if it’s not easy to retrieve. Please add an easier way to check-in/out on CaesarsRewardsResortOffers without having to have that number. I also tried doing the express kiosk at the property to check in and AGAIN had to have my confirmation number. It was a real inconvenience!

by Mildog6

A pet peeve of mine is the red notification number that shows up next to my apps on iPhone. My OCD requires me to click CaesarsRewardsResortOffers and clear the notification. Apps that continue to give me needless notifications are deleted. CaesarsRewardsResortOffers in particular will show that there are say 3 notifications. I open CaesarsRewardsResortOffers and go to the messages/inbox. Sometimes there will be a message, sometimes not. When there is a message, I will read and delete it, but even if it deletes (which it often doesn’t) the notification alert will remain. I love Harrah’s, and this doesn’t impact the fun I will have at their casinos, hotels, or in playing their games online: it just means that I have deleted their app because it is a pain in my tuckus. That is all.

by Blarmoshlashkin

Update:
I’m going to downgrade a star because the notification badge on CaesarsRewardsResortOffers icon won’t go away even when I have no messages.
I’m turning badge notifications off until this is fixed.

A lot of the time, my inbox shows I have an unread message, but when I go in to view, there are no messages.

The “Accept Offer” sits a little too low on the iPhone X.

Settings say Touch ID instead of Face ID on iPhone X.

The sting that tells me when my profile was last updated on the “MY TR” tab isn’t centered and is too close to the “i” button.

The “Filters” modal view controller on the “Offers” tab isn’t optimized for iPhone X’s screen and looks awkward.

When viewing details of “Our Top Picks” on the “Do & See” tab, scrolling up slowly causes the header to flicker.
Also, the picture getting squished is kind of awkward. Put the gallery in a UIView, clip to bounds, constrain center, equal widths and heights, would probably look better.

I really noticed some solid improvements with under the hood optimizations over the past year, so good job.

CaesarsRewardsResortOffers is useful and great. I feel like offering my two cents could make it even better.

by Teresa Wood

CaesarsRewardsResortOffers is ok. It helps a lot with details of credits on my account and some of the offers are cool. However, at the bottom of the home page of CaesarsRewardsResortOffers it’s shows social games to which it says will add points or rewards if u play them but after downloading them & playing them for a week or more I found these games are useless and they don’t seem to add the points or credits it says I have to my account so I’m just going to delete the games. I think that the social games should be deleted from CaesarsRewardsResortOffers if they’re not going to do what they claim they’ll do. They’re a waste of time and space.
CaesarsRewardsResortOffers doesn’t let me delete the messages and I can’t stand it keeping them once I’ve read them.

by Mkhan68

Nice to get deals and alerts about events coming up. I live in reno and go to vegas several times per year and like that you can find out about things happening near live time. I wish they had something like m-life where you could earn comps or dining credits. Some or their games can only be played on the computer which obviously is for much older clients. Hello? In 2017 nobody really uses their much outside of the home. Everything is pocket or tablet since we are always moving. Also incorporating things on the website not on mobile app yet like checking in online before you get there would be the bomb! Presently I get an email and open a browser to check in on my phone. It should be part of CaesarsRewardsResortOffers and a couple of clicks if I have saved my total rewards CC. Caesars makes it fun but needs a little tweaking to app to get 5 stars from me.

by Noneemac

CaesarsRewardsResortOffers is on the money, getting it all done with a clean interface, fast response times, and virtually every desirable option available intuitively, with no false moves, red herrings, or dead ends. The big green ball that lights up to let you know when you have a new message or promotion is just solid good design. Way to go, TR!

I’ll bump up my rating from 4 to 5 stars when you clean up one glitch: the reservations list is a mess: upcoming stays are not in chronological order, and the list is cluttered with cancelled reservations. Suggest not displaying cancelled reservations in the current reservations list, and make sure current reservations are in chronological order, soonest reservation first.

Other than this glitch, it’s a beautiful, well functioning app.

by Sam$007

Enjoying the perks of visiting a Caesars establishment- The best of both worlds, Super game play while accumulating free hotel, delicious food , free play, free gifts etc rewards - is a pleasure building vacation plans around & including a Caesars property, cannot think of a bad experience I’ve had at any of the many I’ve visited, always Top notch & have noticed they do not treat others any differently (have seen patrons from the back hills of KY with grungy overalls, old worn out jogging clothes etc-& I mean no disrespect- I roll about the same when I travel) - they are treated with respect & that rates high in my book

by Jjh321

This is a nice app, and the offers are good. However, I have not been able to book a hotel room offer for months as my local casino always shows as sold out for the next 3 months. I either have to call Harrah’s reservation line or the hotel to book a room. I keep being told that it is a known issue, but it hasn’t been fixed in at least 5 months. Also, has to have an impact on occupancy when the hotel is showing sold out!

Please fix the website so we can book via the web.

by Alex & Alicia

We love Caesars!! My boyfriend and I love being members of the Cesars rewards program! They always take good care of us when ever we come to visit with great customer service, friendly & always curious staff,they have the best rewards program by far. We visit casinos quite often and out of any of the casinos in the Phoenix area they exceed expectations!. Constantly giving out Tons of free trips, Gifts, giveaways, sweepstakes and free cash almost every weekend and the free play is awesome(no need for initial investment). My boyfriend hit 7 jackpots in 1 day & they bumped him up to diamond elite (which bums you like 3 tier levels you which is the tier below the highest 7star member status ) and gave us higher bonus play and lots more. On top of always giving us complimentary room in the most gorgeous, scenic rooms they have petstay rooms so we can bring our baby kittens along for the journey for 4-5 days in a row! You’ve forever got Cesars rewards members in us Harrahs Akchin Casino! We love you!

by Franklbee

Caesars Rewards Program is, without question, the best patron program available. With impressive comp opportunities, you would be hard-pressed to find any other rewards card program that comes close to the Caesars Rewards. A-Plus. Although it has been very difficult to maintain our Caesar’s Rewards Program level this year, due to Covid, they seem to be attempting to make special incentives available giving us a chance to reach our annual goal and comp level. This program is second to none.

by Terri At Fort Bragg

I have been coming to Cherokee since moving here with our military family for several years now. We actually love it so much that we always tell our military families it’s a beautiful place for getaways and breath taking views. Since coming there for so
One now we have noticed it’s getting so hard for those of us that are NOT seven stars to book rooms especially on the weekends. We all that hold lower status feel as though we too should be offered some of these offers more often because we too are spending our money in your establishment as they are. Granted we do know they may be putting lots more money into your business than we are. There should be some consideration as to opening more rooms for us Lower status folk. Afterall how can we build up to a higher leave if we cannot book the rooms when most of us can get there to play which is mainly on the weekends. Thanks for this platform for writing these review. I am constantly hearing visitors on the casino f.looks complaining about this same question we had, so I told people if we don’t let them know how we feel how would they know. So here I am trying to start a dialogue of how most of us lower status people are feeling, Thank you. Please help us.

by McFlySoHigh

CaesarsRewardsResortOffers itself is fantastic. You can instantly book in app earned comp nights at all Caesars/Harrah’s/Nobu/Paris and other casino properties.

When you open CaesarsRewardsResortOffers you can easily view your comp/promo play available, earn rewards, book specially offered promos, view the property’s calendars, get in touch with your host/customer service.

I play mostly at Horseshoe Baltimore based on my current location. But regardless of where you play it sends you update on Vegas and AC events, specials, comps earned.

Lastly, regardless if your a Table or Slots player, Total Rewards is in my opinion one of the best and often overlooked rewards programs out there. Simply put they really take care of their customers. I’ve received far faster attention in terms of comps, assigned a host, Free Vegas rooms- literally in a fraction of the time it took other programs/hotel lines to tier me up.

I still play other places, go out at other venues, but TR is the leader in terms of noticing their players and rewarding back.

by Brian 7737

After booking I get no email for confirmation, and I can’t find what type of room I book. I spend time to browse CaesarsRewardsResortOffers and can’t find it. I want a none smoking room, when I get there they give me a smoking room, I can’t find what room type I book. Bad mussing info for booking.

For Flamingo casino customers service.

I want a none smoking room but somehow Customer service told me I book a smoking room. I ask for help to change the room and they told me no room available. They told me to go to the room and press 0 on the phone to ask for help, I believe them and check into the room when I call, they ask me to check with front desk at 6am. I call again in the morning and they told me to check at noon, I call at noon and they told me no room available.

A hotel this big and you don’t know if you have room available or not on next night??? and make customers call, check??? really???

Please just tell me there no room available so I can make decisions and not telling customers to call.

It is my mistake not to call in to confirm. So I leave early happily.

For developers, please add the reservation information with room details in your app. Thank you.

by 736636992636728468393747399373

Overall you can see as much as you need. But... in terms of really important things CaesarsRewardsResortOffers is not good at all. I stayed for 2 nights at Caesars AC last night and I was checking how to make the check out through CaesarsRewardsResortOffers and IT WORKED. I have reached the check out screen which asks for reservation number and room number. Today I’ve left the hotel 4am I usually make my check out on the tv at the room. This option is only available from 5am to 12pm. On my way home I was trying to use this unuseful app. When I was touching the link for hotel check out CaesarsRewardsResortOffers crashed and it closed by itself. I did tried my husband’s iphone as well and the same error happened. I gave up and made my check out over the phone. Developer should put a little bit of more effort to make it work properly.

by Kitloom

CaesarsRewardsResortOffers is good if you just want to check your balances, but that’s about all. Like others, I have OCD to make sure I’ve read all my offers and messages. When I read all of the offers, the next time I load CaesarsRewardsResortOffers , the offers I read show as unread again. And it always says I have 3 unread messages, but I don’t. Drives me crazy.
Regarding the offers: they’re hit and miss. When I attempt to book an offer, I often get the message that the offer couldn’t be applied. If the offer is really good, I usually call for it. I’ve had occasions where I’ve booked an offer via CaesarsRewardsResortOffers and when I check in, the offer wasn’t applied.

by Kc Talent

When CaesarsRewardsResortOffers first came out it was filled with bugs, constantly freezing up, etc. That has been fixed thankfully. Overall it is a great app for keeping track of promos and reservations and many promos are directly linked to using CaesarsRewardsResortOffers . However, when you get literally hundreds of offers from the multiple properties it can get overwhelming. Once you’ve viewed an offer there should be a way to move it or delete it so it doesn’t come up as a new offer every time you open it. It is difficult to find what is actually a new offer. The focus of CaesarsRewardsResortOffers the other areas of CaesarsRewardsResortOffers should be on current events and attractions instead of pages of “discounted rooms” to an audience that is already loyal customers. I’d rather know what is going on when do I know the best time to visit and maybe discount those things instead. Who cares if I get a $59 room if I have to spend $500 on dinner and a show?