IHG Hotels & Rewards Reviews

by Wyokid7

IHG has become a huge disappointment and this coming from a Spire member who has invested a considerable amount of time with them. I’ve been trying to track down the status of my Reward Nights Faster, but that’s virtually impossible apparently. I don’t know why IHG has to make it such a secret to find. Secondly as a Spire member you’d think that my stay preferences would be at least somewhat honored, but nope I’m usually on a lower floor and close to the elevator... exactly the opposite of what I prefer. Thirdly when I do stay at a Hilton or Marriott I get a room that matches my preference and almost always upgraded with just basic status. Lastly it’s really nice that Hilton lets you pick the room location of your choice within the category you booked. This is amazing and makes you feel like you’re preferences are valued and they want to empower you to have options. It’s been a enjoyable 12yr run with IHG, but I see my time coming to am end with them over simple oversights constantly by IHG.

by CharliesBossMom

I’ve been staying at one of IHG’s suites for about 4.5 months so I’ve built up my reward points big time. I’m about to move and travel across the country so I decided to download IHGHotelsRewards so I can login and have an easier time booking my next stay. Unfortunately IHGHotelsRewards is glitching and doesn’t let me sign into my account. It looks like everyone else is having the same problem.

I decided to try going onto their website and sign in that way and it seems their website doesn’t want to let you sign in. It keeps going to join the rewards program instead straight to existing members login.

I hope the developer/person in charge for both the website and IHGHotelsRewards fixes this problem fast. This makes it difficult for returning customers to want to use your company again.

by 1BT84

I would recommend not wasting your time with IHG . Their app has multiple glitches and their customer service is non existent . I hold Spire Elite membership with IHG and after my recent issues and their lack of assistance I will no longer be traveling with IHG or any of their properties . If you have any type of issues with one of your stays IHG proves to be completely worthless . Most of the time they won’t even reply when you reach out to them and when they do they say “ IHG cannot get involved with property issues , you will have to work it out with the property directly “ . Also if you leave a low star review through IHGHotelsRewards they will refuse to post it as they only post the higher star rated reviews , thus showing how dishonest they truly are . I have also reached out multiple times on why they refuse to post my reviews and have not received a response . IHG is completely dishonest and worthless . If you look up IHG’s national rating it is very low and a majority of their reviews are negative . Also if you compare them to other reward programs they again rank low . There are many other options that not only have better rewards , but actually care about their customers . I would give IHG zero stars if possible

by Thewhoopin81

Just made a multi-day Christmas time reservation at InterContinental of San Francisco Mark Hopkins. I have had the IHG app for the better part of a year now. I was attempting to use IHGHotelsRewards to reserve some activities locally for my wife child and I to do while enjoying our stay. I’ve ran into more problems with IHGHotelsRewards than any I have EVER used.
I haves tried making adjustments to the guests I’m bringing when attempting to make reservations but ever single time it resorts back to just 2 adults.
Then after Dozens and dozens of attempts I got it to take 2 Adults 1 Child. Then went to check out for a San Francisco Grand Tour and Alcatraz Tour for the three of us. Filled out all of the pertinent blocks of info including passport info, ie; Passport Numbers, DOB for all parties all credit card info and on then it failed to take it just says “Book Now” at the bottom bar. Scrolled up and down to check and ensure that all info was correct and filled out it was. Hours of checking, clicking and patience and to no avail I have not one thing booked for my trip.
Starting to rethink this InterContinental Ambassador and points program. IHG has really got to step it’s game up.

by K.mos135

The points must have been glitching on app for way over a month now they fixed it because they was tired of me complaining about why was my points so far off. App was saying one thing and it was giving another. I’m trying to figure out why should I have to calculate when your system is suppose to do it for you. Then they still didn’t give us any points for the huge misleading points and inconvenience. We spent at least $1900 to get 5,000 each week instead of getting 39,000 points each week. Like I told them that makes no since we would have just take the money and brought points especially when we could buy $1500 in points and end up with 300,000 points we already spent over $1900. It’s alright to get the 39,000 each week for the three weeks we booked it’s not alright to get 5,000 each week when it was advertised as 39,000 a week. Estimations should never be that far off.

by Aavcor

I have been a member of IHG for 17 years and am a platinum member. Me and my family have stayed at the holiday inn express in Catoosa ok several times. The hotel is clean, rooms are great and in the past all of the staff have been friendly. My family and I reserved two rooms for today and I checked in around 3 pm and asked Julie, the desk clerk if we could have our rooms next to each other. I then asked if she could switch rooms with someone that hasn’t checked in and she responded with a very sarcastic tone and sarcastic look on her face that she would try! I was very stunned about her response and said I wasn’t trying to be rude. She said you are being pushy. Really? One question and I’m being pushy! Julie is so rude and the behavior is unacceptable. Although I like this hotel why would I come back if this is how I am going to be treated. I hope the hotel owner does something about her behavior. Her bad day is not my my bad day.

by Exasperrated

One if the worst transactions I have ever made. I made an reservation Thru IHGHotelsRewards . I showed up at the hotel and they had no record of it. Have them the confirmation and they could not find it. Told me they would cancel the reservation and put me in as a walk-in. I said no because IHG would charge me for not using the reservation. I insisted on calling IHG which I did. After much conversation I was escalated to a supervisor. She confirmed the problem talked to the clerk and it was resolved but alas I ended up billed by the hotel and again by IHG anyway. Double billed. With heroic effort I was able to get a phone number of IHG. then they proceeded to tell me yes there was a mixup but has to be solved by hotel not IHG. SPENT ANOTHER half hour on phone and got a case number. Passing the buck back and forth. Blaming it on the other guy but making me responsible for following up to see if it is fixed. It is almost unbelievable for a customer to be treat this way. A better answer would be @ I will solve this problem for you and call you when it is resolved or with 72 hours if it isn’t. Bad guest relations.

by Decieved Member

IHGHotelsRewards does not or is designed not to work when you need to cancel or modify a reservation. I am a spire elite level member an am amazed at my perceived deception of IHGHotelsRewards. If you are within an hour of the cutoff to cancel or modify a reservation, IHGHotelsRewards will suddenly have problems. I tried to cancel a reservation and IHGHotelsRewards (as every time before) suddenly isn’t working correctly. Call the number and you will have on hold until it’s too late. I tried then to modify the reservation, IHGHotelsRewards says can’t change to the new days as there are no rooms available. Funny though, start a new reservation and the site works great and yes there are rooms available on those dates. This is all very suspicious. Trying a different chain after many many years with IHG.

by Rnewton75

I’ve used IHGHotelsRewards for years & it’s been great. But, the last version will not allow me to login to my account. I can login just fine through the web browser. Nothing else has changed on my 11 pro max except doing regular OS updates. Having to navigate through a web browser is getting old & you may seriously loose a multi decade customer over this. But after speaking to “ customer service “ about this three times, I’m not sure you care at all. Please fix your app.

Update:
IHGHotelsRewards seems to be functioning and my CC info hasn’t been stolen for 6 months now (which is a great run). So, if your willing to spend a few hours on the phone fighting for the points that you’re entitled to, with an over seas help desk who treats you like YOU are trying to scam THEM, this is the rewards plan for you! Seriously, check your points like a hawk. Especially if you take advantage of any of their special points rates or promotion offers. They count on you not noticing. It’s a garbage rewards plan but if you force them to do what they should, it can be worth while.

by Burdyse

IHG’s hotel app is one of the best out there, and where each update actually does serve up what it claims: improvements to its previous versions. Assuming IHGHotelsRewards development team really does read reviews in order to get input for future iterations: is there any chance to make a small update to the ACCOUNT ACTIVITY section, whereby it shows more clearly whether the points transaction is POSITIVE (added to the account) versus NEGATIVE (being subtracted from the account)? It makes for a more clear high level visual understanding of points movement, without having to read each individual transaction description. I would add the fifth star if this were to get updated! Otherwise, props to IHGHotelsRewards dev team.

by <>*=Carlitos

I have never stayed in a Holiday Inn hotel till 4th of July weekend, they’re very clean, great customer service, great breakfast, but the way they charge you is really off…. Let me give you an example of what happen with me… I reserved a room on IHGHotelsRewards at $151 for 1 night plus taxes it’s like around $169 or so, when you click reserve they won’t charge you until you show up in person, when they charge me instead of charging me $169 they charge me $202 (saw in my credit card app), I didn’t say anything cause I know they always make adjustments before you check out, but then they charge me $178 instead of the $169 and reimburse the $202 they originally charge me for…. So after my 3rd night I stayed with Holiday Inn in different locations my credit card declined cause I reach my credit card limit cause of so many different charges on hold and reimbursement, I don’t like how they manage their charges is like they don’t know what to charge you for ………I don’t like using my Debt card cause I knew this could happen and the banks take about 3-5 business days to reimburse your money 💰…. This was my experience with Holiday Inn, just keep an eye out on your charges for sure…. And if you like lots of money to be on hold go ahead and stay in Holiday Inn when you travel 😂😂

by Indyjeepguy001

I always use IHGHotelsRewards to make my reservations. When completed, you get a confirmation number. I always take a screenshot of it as a backup to IHGHotelsRewards , but I’ve never needed it. I’ve never had a reservation lost, cancelled or overbooked using IHGHotelsRewards. Plus as part of the rewards program you can build up points for a free or discounted rate.

IHGHotelsRewards will show current offers and deals. You can search cities or favorite destinations such as a theme park or aquarium and it will show you the closest hotels to that destination. I find it better to use IHGHotelsRewards then one of the big name hotel search websites where I’ve actually had them lose my reservation or overbook.

Holiday Inn Express and Staybridge are our go to.. and IHGHotelsRewards makes it more convenient. If you made a reservation several weeks in advance, I recommend calling the hotel phone number which is right on your app reservation and confirming your stay.

by Gluterman

Lots of praise-2 concerns
I have been a member for many years. I get reasonably good service via phone- much dependent on the agent. All of my stays have been A+. Great venues and great treatment by the staff at various properties.
Two issues need attention. Often when I am using points or free weekend night, the pay night(s) are billed at rates higher than the posted rates for the same rooms on the same nights at the same hotels. This smells of greed and unfairness.
Secondly and most disturbing is the now more than a year old change in the free night award. I am not concerned that the points awarded have been diminished. That is a business decision. However , not allow us to take the points and buy up additional points to stay at a property of the caliber we choose is actually maddening. What is the harm? Otherwise, you are forcing us to stay at lower quality properties or entirely lose out on a perk we earned.

by Rjh1979

So I never joined a hotel group until now,IHG is the best ,so many benefits so much to offer..
The extra amenities ,the things they offer me are Bar none the best .I even got a Chase platinum premier IHG card which is the IHG premier which will give you platinum status immediately.
Honestly I could not ask for more, they are the best. Thank you IHG. From the early check-in’s to the late checkouts to the food and bar credits, I could not ask for more!!!!

If you want to get crazy , get the ambassador membership!!!!!!! I did, well worth it, this is not your average membership this is for the elite style!! Just an average guy giving his own opinion I hope you appreciate it!!!

by Samie Bi

We cannot say enough fabulous things about this property! We had a horrific experience at an Airbnb property in Myrtle to the point where we feared for our family’s safety. We were so lucky this Holiday Inn had a room for us as the property is beautiful, safe, and has the greatest employees. Everyone was so helpful to the point of finding us these last minute rooms and accommodating our family so we could get rooms nearby each other. The food at Saltaire was great and Sherry (plus the overnight person and really everyone) at the front desk was a total lifesaver - customer service extraordinaire! Thank you IHG for saving our families vacation as we were about to head home 5 days early with lost money from Airbnb until we found you in Surfside. We will definitely be returning!!!

by Myy Review

I use IHG for business purposes. The functionality is inconsistent. I have corporate expenses that I need to report on a weekly basis and it would be helpful if the emailing your bill function could be consistent. One week it works, one week it doesn’t. Judging by the other unsatisfied reviews, IHGHotelsRewards is part of your brand that you should be giving attention with urgency. You’re spending money to upgrade the rooms, there needs to be attention towards your online customers as well. I hope that you take these reviews seriously. These folks (including myself) is what keeps you in business.

by Calhoun81

the whole hotel is covid friendly. There is a woman namd Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s eekend for the last month and I must say the rooms are excellent. They are clean and the whole hotel is covid friendly. There is a woman named Rita at the front desk who is absolutely amazing. Super friendly and will take care of you with the upmost respect and I know under that spongebob mask she always has a smile on her face. Keep up the great work Thanks the Calhoun’s

by Tom From Key West

IHG is an outstanding corporation that’s always ready to meet your travel needs worldwide in a prompt, courteous and professional manner. I have been staying at IHG properties exclusively for 16 years. They’re a well-run operation!

You’ll find thousands of available properties in the USA in every state. I always get a great night’s sleep in each IHG hotel in which I stay. This is also a tremendous convenience and opportunity to take advantage of IHG’s outstanding and world-recognized rewards program. Their phone app is something I could not do without when traveling. It organizes my travel dates and properties while providing a convenient map with nearby restaurants, attractions and business. I look forward to travel because I know IHG is right there with me—either a phone call away or via their terrific app. Join them. You’ll find it’s well worth it.

by M And M OHIO

We love IHG!! It makes things so easy to have all your travel information in your phone or tablet. We go on and make our reservations, we get a email with the confirmation number and all the info is on my account on the sight, and that’s it, we are set to go. If by some chance we need to modify our stay, no problem I can do that on here without calling in. I really love the past stay section. I can go back to find a hotel we stayed at so I can book it again when in that area.

by Djamox1

I have been a member of the IHG club for 19 years. I stay over 250 nights a year in IHG brands across the United States. It amazes me that after more than a year of this pandemic mess - many of the hotels do not provide more than a grab and go breakfast and IF you do get more than that, then it is not the full normal menu, do not provide the laundry bags but yet will provide you with a trash bag, don’t want you using an ink pen somebody else uses but with their gloves on - will touch your DL and CC with the same gloves they just touched the previous customer’s cards with, etc!!!! This is ridiculous! I guess we are supposed to believe that COVID only attacks certain items on certain people at certain times!!!! When are y’all planning to open up and provide the customer service that we have been accustomed to receiving and enjoyed over the past 19 years? Because with the lack of services came higher rates. None of it makes sense.

by Msgttp

No customer service. This is an international company. Finding a phone number for customer service that works is difficult. Stays purchased through IHGHotelsRewards cannot be cancelled. Reservations are paid in full and cannot be reimbursed. I cancelled a reservation and when I realized the penalty was the entire cost of the reservation I called to ask to keep the reservation they told me it was already cancelled but I could rebook the reservation at full cost again.

I fully recommend Expedia. Prices are the same and you have a larger selection hotels. The reservations are fully reimbursed. Used it for years but like Holiday Inn Express so I thought I would try their rewards program. It was a costly mistake.

I will avoid IHG and all its member hotels in the future.

by Gidget2019

The worst! We were traveling from Iowa and while on our trip we learned to love Holiday Inn Express. Thought they had the comfy beds, clean, and the shower pressure in all but this one was great. We checked in around 9 pm after driving all day. Price was right. Went to our room. No bedside lamps, no Kleenex, dirty and so dusty I wrote gross in the dust on the microwave shelf of which the micro was unplugged, cord still wrapped. We went back downstairs to let them know so later on we wouldn’t be blamed for stealing lamps. Too busy to wait for the one employee at the front desk so we went to bed and we’d let them know in the morning. Morning comes and two showers later the floor from the bathroom to the wall outside and across the doorway hall was flooded. They should have never let anyone stay in this room after the employee told us they’ve been remodeling and haven’t brought everything back into the rooms. Make up table was great but it needed a light. Do not stay here anytime soon! They said they’d call me and solve the issue but I never got that call.

by Uninstaling This App

IHGHotelsRewards is frustrating when trying to make a reservation.
I can search for a location. I can see availability. I can look at and choose a room (1 bed, 2 beds, Suite, etc). I can select a discount. What I can NOT find is the actual place on IHGHotelsRewards to BOOK the stay with all the information that I entered. Instead I must use the website - which by the way, clearly states “BOOK”.
Another frustration is the portrait orientation of IHGHotelsRewards . I would greatly appreciate IHGHotelsRewards being able to rotate to landscape view. Honestly, rather annoying when I am using my Bluetooth keyboard.
IHGHotelsRewards is ok for finding an established reservation and giving information about the upcoming stay.

by RoJoWiNi

IHGHotelsRewards is extremely glitchy. Today, I was looking around and trying to get to the Rewards Catalog. I was able to find it then left IHGHotelsRewards to answer a text. When I went back in, it took me several minutes to find my way back to it. Every time I click on rewards catalog, IHGHotelsRewards flashes between several screens that I didn’t navigate to. It has a mind of it’s own.

In February, I was looking at prices on hotel rooms when all of a sudden, it was booked without me clicking on anything. I kept the reservation because the room was at a good price and I would get reward points but it’s pretty frustrating when IHGHotelsRewards doesn’t work smoothly.

by Daniiboo12

Great app but it has some issues. Every time I go to IHGHotelsRewards even though I have my remember sign on in enabled, I still have to sign on every single time. Also my canceled reservations still show as active reservations when you go onto IHGHotelsRewards . And then other times there is just an error in the in IHGHotelsRewards will just not work. IHGHotelsRewards still does all the normal functions as far as for booking a reservation and shows Great hotel options but it has a lot of glitches that just really make it inconvenient. If you have thousands of members who are loyal to you I think you should work a little bit harder to make sure that everything is easy and accessible.

by Did I Say That?

Was unable to book a room 3 weeks ahead with app. App said no rooms were available for the 3 nights I requested.
However when I called the hotel the desk clerk was very friendly and was able to reserve my room! The clerk was unaware of discrepancies on IHGHotelsRewards .
Because my reservation was made over the phone, it did not sync completely with IHGHotelsRewards . It showed as an upcoming stay but the reservation did not sync with my iPhone wallet. I could not access the reservation through IHGHotelsRewards at anytime.
This sucked because I had to refer back to my email for confirmation and general reference.

by IHG Reward Member

IHGHotelsRewards is great for finding and booking a hotel quickly. However, I think IHGHotelsRewards really struggles when displaying benefits for reward members. The “Offers” tab doesn’t outline how far along you are in a promotion/offer; you can only click on the promotion to learn about it but it doesn’t tell you if you’re enrolled in it or how far to go. Additionally, I didn’t notice an “add to calendar” option which I appreciate on the website, it might be a detail I’ve overlooked but that would be useful. Overall, easy to use but could be more detailed.

by Review3663

Really can’t thank you enough - every single staff member I encountered was exceptional. Front desk, housekeeping, bar, restaurant - everyone was extremely pleasant, always smiling, truly one of the best hotel experiences I’ve had to date. My daughter returned from military deployment in the Middle East and was delayed. Your staff simply could not have been more accommodating. I’m so impressed with the level of customer service and the property. Just an outstanding experience. Thank you all!!

by Lgardneraz

Changing between business and leisure profile at the time of booking is nonexistent. And if you change credit cards the scan doesn’t change the card type (mc, visa, etc) nor the exp date. Worse yet the drop down arrows to change the exp date and card type don’t work. So you end up having to enter the credit card manually. Flawed for sure.