Contact Caesars Rewards Resort Offers Support

Caesars is ok but to many card levels with not much difference between the Diamond level rewards. Had high hopes when the Carano family took over with their partners as we were one away from the highest level at Silver Legacy(The Row) El Dorado Resorts. However , when the Carano took over Caesars, our linked cards- combined points we were spilt apart so now individual accounts with less points and we moved downward in card level because The Row had 5 levels and Caesars has 6. So we were downgraded. Yes I am whining. We worked hard to build up our Row card level and this was how loyal customers are rewarded. Less benefits , more tiers. Should have seen this coming when The Row started cutting benefits and closing restaurants and employees started leaving before the takeover of Caesars. Maybe El Dorado Resorts / Silver Legacy will reach out if we matter. M Life and others might be looking better.

My account went inactive because I don’t travel a lot, but when trying to sign in to book a reservation I get a message saying my account is inactive and I need to go to a casino to re-activate it. I called support and even they can’t activate it and tell me I have to go to a casino to activate it. It’s pretty clear you don’t want people using your service if you can’t do something as simple as reactivity my account so I can book a stupid reservation. Yeah, I’ll drive all the way to Nevada to re-activate my account and book the reservation.....then drive all the way back home and drive all the way back for my trip. You people clearly don’t use your own ridiculous system or clearly don’t want to help people use it. Just plain stupid. So, it’s clear you don’t want my business so I’ll go give it to someone else. Thanks for nothing. This stupidness is probably exactly why I wasn’t using this program.

I just tried using this app to book a room and when I was prompted to select number of nights for the stay it seemed that the screen switched over to a web view rather then continuing in the normal app screen. The screen shrunk down to only show in the left side of my phone screen and the right side of my phone screen was all blacked out. I tried selecting the number of nights from the small drop down option and the screen froze. The only option was to close the entire screen which led me back to the app home screen. And now i am trying to submit my review and it keeps asking me for a nickname that will be attached to my review. I tried four different nicknames and it keeps telling me that nickname is already being used and to try again and it won’t let me submit my review without the nickname. This is ridiculous.