Boyd Rewards Reviews

My husband and myself both keep getting info does not match, so frustrating! We always play Boyd gaming and this is about to get us looking to play else where

Done with this place all because you can’t build an app that works!!! Blows my mind since I’m sure you have the money to spend on a working app!

Just opened up the new app, or tried to. Won’t let me log in at all. Took the number right off my player card and last name with date of birth to try and reset. Guess what?! “Nothing matches our records”. Typical from a place that gives horrible offers and the lowest posted payback of any casino in Illinois. I could understand if BoydRewards was having some issues, but why put something out there if it still has bugs that need to be worked out? To top it off, they say visit Bconnected or contact us, but no place on BoydRewards does it have a phone number (except the general phone number of the casino). No place to contact or email support. I guess they want you to drive to the casino to tell them you have a problem. Update, it was working. Now go to check offers and it just spins and won’t load! Way to stay on top of your crap app!

BoydRewards was fine before this “redesign”. Nothing fancy but it got the job done. At any time you could open it and easily see your offers, point balances, almost anything you’d need. Now it’s a web browser with a logo slapped on it, and a bad one at that. By that I mean two things...

1. You have to login every time to do anything. The “login” button literally just takes you to the bconnected mobile website. In fact every button just takes you to its relevant mobile website page sans the casinos list. I don’t need an app for this...I can bookmark the site or have it as a shortcut.

2. It’s slow. I have an iPhone XS, there’s no reason it should stutter and hiccup as much as it does. But alas, even opening BoydRewards from the drawer somehow causes it to freeze for a noticeable amount of time.

This is one of the most pathetic redesigns I’ve ever seen in an app. They took something that was functioning well and just stripped everything down, put in some web interfaces, and slapped their (again pathetic, though that’s a whole other review) “rebrand” on it.

Honestly?
I've sent an email about this.
At the onset of your transition, I received a message that I was upgraded to Emerald tier. Immediately overjoyed, that I would now be able to receive a suite upon check in.
For the past fourteen years, every time I would book our stay that was all my partner would beg me for; and my reply was always the same “I am not an Emerald” :(

Imagine the disappointing astonishment when I went back to the B-Connected website last week and saw that that was so short lived.

Being a loyal patron of the past fourteen years, it is apparent that my patronage is of no significant value.
Whereas reservation was for my stay from 9/22 thru 9/26 was booked way far in advance (June) and my tier credits were
cleared after the booking this will be my“LAST” stay with your property :(

Disappointing, because I like your casino, and other properties, but I'm being treated like a bum, so I will go elsewhere.

I have to agree with others in that the old app worked and I’m good with a redesign and a new look. I prefer keeping up with technology however on my 7plus I have to go 4 or 5 clicks in to find offers and change my preferred propertyevery time and then when I finally stumble onto my offers and decide to book a room...... the button doesn’t work and the only way for me to check availability or reserve is to call the property because BoydRewards doesn’t work!!!!

The earlier app worked perfect, and that was years ago. This current version is garbage and simply doesn’t work.

Is my iPhone XR not updated enough to render this “high-tech” app? My iPad ran the earlier version flawlessly for years without a crash. Now, you log-in and it goes blank. I deleted BoydRewards on both the iPhone and iPad.

I log-in on the iPhone and the screen goes blank, same as the iPad. Did anyone ever do any de-bugging? And why is that spinning circle everywhere?

I used to love BoydRewards. But recently I haven’t been winning at all. Then the amounts were changed to where I have to bet more but the jackpots stayed the same. Spend 1800to win a chance at 4000 I don’t think so. Goldfish has much better odds. Guess I’ll just “ lobby “ and bet 100 and pray to win 100 or 120 🙄won’t play anymore like I used to.

It would be super if they could tell you what you can do to earn points faster. Since I live outside of Vegas I can only make it there once per year. I'd like to optimize my time and play which games will get me the most points so I can get better offers.

Really enjoy using my app. It keeps me up to date on my points and I can see all the current events going on. It's really easy to book a room thru since you are using vouchers and whatnot. Thank you

Joe Price

Once again Boyd Gaming shows they care about their clients. Well done app that let's you see what's going on at all of their casinos, check your points and take advantage of special deals.

I love BoydRewards and I love the fact I can use it for cash. Now I never need to use cash when playing slots :)

Lets me know everything I need to know about my card, what my points are what offers are available to me. A must have if you're a frequent gambler. Plus it saves a lot of time at the kiosk. Hell it even lets you submit entries for promotions.

BoydRewards makes everything so much easier to find... You can check out the calendar, see promotions, & then book a room right there using your offers for your exciting stay!¡! It's AwEsOmE!¡!😜

If you have a player's card at any Boyd casino, you must have BoydRewards. You can tell immediately that Boyd has put a lot of time and effort into making this a very user friendly and are banking on it being the standard for player benefits and marketing. A++++

Great app! Very useful--it will give you driving directions to getting to each of their casinos. Also, it lists the specials each casino is running. If you log in, it will even give you discounts/offers based on your playing. Highly recommended.

This Really Is A Great App, I Can Access Anything At Anytime, Love It!
What I Don't Like About Boyd Gaming Is, Well I'm Having A Hard Time Maintaining My Point Status, I Just Made Emerald Months Ago, When I Should've Been One Long Time Ago, The Way U Snatch Points off Every Month Is Redicilous, People Work Hard To Achieve There Status, Must U Take So Many Thousands Of Points Like That? It's Not Fare To loyal Players Like Myself.....

Kerry Prestage, Here SAMS is the best on the strip maybe one of the old ones but is still there for a reason. Staff I repeat Staff the host are best on strip Beverly thanks for taking care of my wife, Micheal thanks for taking care of wife, Tonya love you thanks for inviting her,Charlie you are the man enjoyed concert waiting on some back strap love all the girls and guy at smokey Joes and twains is wonderful thanks to man Burt Reynolds the manager he knows all around great great experience love you guys oh and lumpy is the man!!!!!

Really enjoy BoydRewards because it is so easy to install, load info, keep up with winnings. Not like Pinnacle corp where coupons are the distinct means of communication. Cannot visit their properties - have to pull out a coupon to convince a 22 year old "front desk" operator that I had a room for two nights because he had no record of my offer, registration, casino host person (joke) and of course the confirmation number. I felt sorry for the guy because I had to walk him through the whole procedure.

I love BoydRewards and have had nothing but great experiences with you guys and with the staff at your resorts, from The Orleans to SunCoast to Gold Coast and Fremont as well, in which I have frequently attended. It's been a great time every time.

In addition, BoydRewards has never had problems and everything is easy to located. From benefit offers, to upcoming events, even to which ever casino resort you choose to set as home base, and also including a unique/nice user interface. You can see how many points you have accrued, as well as where you are at in regards to your many ways of redeeming the points you obtain. Love BoydRewards, love the resorts, and best of all I honestly love being a B Connected member.

P.S. To everyone that reads my reviews and comments. I truly believe that you will not be disappointed and get to enjoy these resorts as much as I do. I make it a point to recognize all the hard work any and all staff members that go above and beyond to help anyone in need or make them smile and happy. Thank you all and I believe I broke record on the having the lengthiest review every made. Yet again, I can't help the fact of loving to share the many positive experienced I've had with others and new customers as well.

-Nicolas H.
"Klaus"

BoydRewards was fine before this “redesign”. Nothing fancy but it got the job done. At any time you could open it and easily see your offers, point balances, almost anything you’d need. Now it’s a web browser with a logo slapped on it, and a bad one at that. By that I mean two things...

1. You have to login every time to do anything. The “login” button literally just takes you to the bconnected mobile website. In fact every button just takes you to its relevant mobile website page sans the casinos list. I don’t need an app for this...I can bookmark the site or have it as a shortcut.

2. It’s slow. I have an iPhone XS, there’s no reason it should stutter and hiccup as much as it does. But alas, even opening BoydRewards from the drawer somehow causes it to freeze for a noticeable amount of time.

This is one of the most pathetic redesigns I’ve ever seen in an app. They took something that was functioning well and just stripped everything down, put in some web interfaces, and slapped their (again pathetic, though that’s a whole other review) “rebrand” on it.

Hasn’t worked since they changed app. Another wasted change that will lose visitors

Sometimes it's best to hit "play" or "stay" or "dine", etc... directly from the home screen and then check your "offers". Like some on here have said...if you go directly to the bottom and select "my offers" a lot of the time it just sits there loading forever. Do each category individually from the home screen, seems faster until they update BoydRewards.

Haven’t seen an update in awhile on this. Just did the update and what an improvement. Very slick and I can see which restaurants are open now. My offers even show up; very cool so I don’t need to use a browser anymore. Took me a bit to realize to go to the top to change my property selection but otherwise easy to use.