Exxon Mobil Rewards+ Reviews

Exxon Mobil Rewards+ Reviews

Published by on 2021-04-14

The most secure and easy way to pay for fuel and earn rewards. Exxon Mobil
Rewards+ app allows you to stay in the comfort of your vehicle while you pay for
Synergy™ fuel with your phone. Say goodbye to taking your wallet out and
swiping your credit card at the pump. It’s simple: cr...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Exxon Mobil Rewards+ Reviews

  • By

    Aggravated in VA

    The app is great when it works. I m going on 2 months of intermittent use. First I was only able to use it the 1st time using the Exon smart card for payment. Then it locked up the payment the next time and during my initial sign up I opted to not get a card because I did not want another card to have to carry. Well you can’t set up an online account without the actual card which turned into a nightmare which after 3 calls and over a month gone by before I got the actual smart card and now I cannot even add it as a payment. During this whole process I kept adding other card payment forms so I could keep using the app. However I continue to have issues getting it to work and it having a hold put on it twice which renders it useless. Seems that if you have a weak signal trying to use the app and keep trying to connect it basically locks you out(guessing in their terms places a hold on your account) which takes them 3 days to review. Meanwhile your filling your gas tank with no way to even tie your fill ups to your reward account to continue to earn points. And it is a hit or miss for an actual attendant in the gas stations to be of any help. I’m hoping once I am able to get my smart card added it will be a bit more reliable, but not holding my breath! Good luck with your experience!

  • By

    Great update miss old functionality.

    First off this app is great and I have almost removed my physical Exxon Card from my wallet. There are still a few stations that I have used recently that the app has failed to authorize the pump but the attendant said their new payment system does not work with Speedpass or credit cards at the diesel pumps yet, so it is not the apps fault. It has only been two weeks since I have been able to use the convenience of pay at the pump, hopefully they will get it together soon or I will start looking for another Exxon station to frequent. One short coming in my opinion is the loss of sharing purchases from within the app. I may be in the minority but it was a great convenience to be able to send my companies Human Resources admin an email with my vehicle mileage and vehicle number without having to leave the app and going to my email client and sending it from there. In conclusion I would like to share a quick story. I was able baffle the attendant at an Exxon station one day by authorizing the diesel pump with out having to go in to get it manually authorized since pay at the pump is still an anomaly at some Exxon Mobil diesel pumps. I bet he is still scratching his head.

  • By

    Speedpass & Plenti are a perfect match!

    I downloaded the speed pass last night, super quick and easy to set up, it synced with my applepay and I was able to add another card easily, I added my Plenti account also. I watched the video (super quick) on how to pay at the pump and apply Plenti points to my purchase. I tried it out tonight, I got to the pump, the app was open and I was recognized right away, I picked my pump # on the app and selected how many points to use towards my gas and that was it! Pumped my gas and got a receipt! I'm normally a 711 fan, but the easy use of this app and purchasing gas has made me switch to the Exxon family! Plus if you think about it, no one can take your card number, watch you put in your pin, you don't need to bring your card and no more touching the keypad (cause I'm sure everyone before you has washed their hands prior to using) ❤️❤️

  • By

    Location feature not working in Version 5.0. M

    The Exxon Mobil Speedpass + app was recently upgraded and the location services is not working. I have the location setting enabled to always on my iPhone and have the Speedpass+ app setting set to always but when I select “Pay Now” it shows me a screen with a red exclamation point that there was a problem detecting my location. I have deleted and reinstalled the app multiple times and followed the setup instructions to enable location but still get the error. I have also tried using the app at different gas stations to no avail. There seems to be a bug with his new version and it is inconvenient to use the QR scanning option. Please address as this makes the new version useless. Update: There still is no location feature in this update and not sure what bug fixes were done but the app performs exactly as it did prior to this update. Do the developers actually use this app in the real world to test that it works? The “Find Station’s” link is the most important feature of the app and that is how we find Exxon/Mobil’s when traveling!. Also, the developer did not take Ford Pass into account when they upgraded. Now all Ford Pass users can not use this app until Ford decides to upgrade Sync 3 to this new version.

  • By

    AVOID: terrible, persnickety, painfully arduous. No support.

    The cards I added keep referring me to my bank. Which I already confirmed with each institution and they are both working. Next up I have to call their customer help line which operates on EST only so I have never spoken to anyone as it’s always closed when I’m either not at work or actually getting gas. This app didn’t work a few years ago when I tried it out as part of a CSR Survey with 4 other people each assigned a different method of filling up via Apps. There’s no help screen or support window and the FAQ or knowledge base to assist one in troubleshooting is non existent with a smattering or information. Ditto everything I just said here about the god awful Shell save and pay or whatever it’s called. Same bugs. Same non existent means of troubleshooting that doesn’t require some arcane bizarre ritual to even get the app to actually recognize YOURE IN THEIR BRANDS GAS STATION. Talk about missing the point entirely. Avoid unless you just wanna curse like a sailor sat in your Car as yet another error bubble pops up and asks you to call or “make sure your details are correct.” If something isn’t correct on the 11th copy paste of the exact info I have on my card - then I need taking out to pasture, and putting out of my misery hahah

  • By


    This app gave me trouble on day one of its use but after day two, it has been trashed. Got the app and, as I was going on a cross country drive, tested it at home right away. Went to the station, pulled up to the pump, and clicked on “pay for fuel”, selected the payment method, and tried to authorize the pump. Got a message that authorization failed, try another pump. Tried again, and again. At the third pump, success. Filled the tank, payed with the CC, got the receipt. All was good. Next day, get in the car on the first leg of my journey. About 350 miles into the trip used the app to locate the nearest station only to find that station closed and closed for a long time. Back on the highway to the next Exxon station. Same deal as before, could not authorize the pump, try again. Tried again. Tried another pump. Finally went to a different station and tried again. Same story. Then, to my horror, my credit card was frozen by my bank because every one of these attempts to authorize a pump looked to the bank like suspicious activity. Managed to get gas by paying with an alternate card directly like I have always done in the past and, after calling the bank, got my CC unfrozen. Trashed the app. Don’t waste your time with this. When you need it most, it will fail.

  • By

    Why Exxon, why?

    I use this app a lot. In fact, it’s the main reason I use Exxon. But then, you had to go and change a perfectly good app into this. The old version was so simple, first open it, then choose the pump and authorize. Now I’m presented with this glitzy “experience” type app, which forces me it use a menu to choose the pay at pump feature. And if that wasn’t bad enough, the first time I go to use it - IT DOESN’T WORK! Now I’ve got emails saying my Apple account is locked out (which could be spam/phishing attempt, who knows). But, to top off this “incredible new experience”, the Speedpass. App is no longer available for the Apple Watch. Do you have any idea how useful/convenient that was? My sincerest hope is that this is just temporary, and that in the very near future you’ll fix this mess you’ve created. I’m updating my review because I tried the app again a couple days later and it worked. So, I’ll keep using it. I still don’t like the new apps look so I’ll only go 3 Stars. Give me back my Apple Watch app, and I’ll give it 4 stars.

  • By

    Great App, just difficult sharing

    So my daughter is still having the same issue, she cannot use the app to purchase gas at the speed pass pump. After calling the customer service team, we are even more annoyed and frustrated. No explanation as to why expect someone will have to look into the issue and will call back in a couple of days. Forget the convenience, will delete the app if we are having an unnecessary issues added to our life. This app is one of the best for me and my kids who are away in college. It’s convenient and helpful when my kids are low in gas and money. I can have them find an Exxon or Mobil station if the need gas, and it will charge to my account. However, there are times that we experience issues when they cannot refuel, such as this holiday weekend. I had my kids gas up before leaving and then asked them to refuel when they arrived back to the college town. However after long drives my kids are unable to gas up before heading in. Which means they will have to come back out tomorrow. I think there are limits, but it makes it difficult for families.

  • By

    App failure coupled with customer support that tells you to go to hell! 😂😂

    App payment was blocked from day 1 for some reason. Called customer support they said they will fix it in 24 hrs. 24 hrs passed app still blocked called customer support again, sane thing as before. Waited 48 hrs this time I got an email saying the app was unblocked, when I went to the pump and was ready to use it, guess what?! Gave me the same error again! Being the patient guy I am, I called them back and went through the same dialogue of waiting and trying. I swear to you I’m not exaggerating, I tried this 5 times!! The last time I called the customer support person (his name was Luke) said he was going to issue a ticket and that he would get back to me in 24 hrs, when I told him that this is the 5th time that I do this and being told the same thing, trying to explain to him how frustrating it is, he simply asked if I wanted him to peruse the ticket or not, he didn’t care about anything I said and basically didn’t want to deal with it. I just thanked him and pledged never to go in an Exxon Mobil station or use a product affiliated with this company ever again.

  • By

    Points Don’t Accrue Properly

    The app itself is fine. The interface is intuitive and the layout and design are helpfully minimalistic. However, it’s is very common for the points to simply not materialize after a purchase, which is essentially the bedrock of the rewards program and the primary reason for using the app. Before you say - maybe you aren’t doing it correctly - I have called customer service and discussed this issue, confirmed that my account is open and active, and that there isn’t anything process-wise on my end that causes this error. I pay for gas directly in the app, the app registers when I’m fueling and when I’m finished, and has a copy of my transaction receipt in my account history following the purchase. However, the rewards points don’t show up, even days later. This is a 4 star app if the rewards program upon which the app is based works. But if you can’t get points for purchases, the app isn’t worth the slight time savings you get by not having to insert your card at the pump. The points system needs to work properly.

  • By

    Bye-bye Good Speed Pass Hello App Better...

    Learning my Speed Pass technology had been replaced with an App, I reluctantly added the App to my iPhone 6+. I resisted using the App believing the Speed Pass was so easy to use, why complicate purchasing gas with an App. The interface is different. But different better. I realized I can pull up to the Exxon-Mobil station I prefer, and while remaining in my vehicle, launch the App (already logged in) select the pump identified by number, select buy gas, type in PIN number, request authorization, open filler cap from inside my vehicle in advance, select grade of gas and fill up my tank. No more pressing buttons on the pump’s keypad. While I prefer receipts, I never request them. Now an email arrives promptly and is easily organized so my receipt records are readily available. Love setting up the purchase from inside my vehicle. The App works perfectly.

  • By

    Convenient w/Apple Pay

    I downloaded the App to give it a try because I always try to refuel my vehicle at a local Mobil station that has been remodeled, is clean, and convenient to my home or work. I didn’t love the idea of loading my credit card to the App to pay for the fuel but I do like using the Apple Pay feature to pay for fuel. I use my a credit card that credits me 5% cash back on fuel purchases so that’s a bonus. The App always works and I honestly feel that the transaction is a little safer than swiping my card at the pump. I do everything on the App right inside my car then get out and the pumps are ready to use. My wife and daughter also really like this App and use it every time. I used it on a cross country 1,400 mile drive and it worked every time at the Mobil stations.

  • By

    Holds money with no sale

    At first I thought this app was great and convenient. And then I went to fill up twice in a day on a road trip and it wouldn’t authorize my payment. Well according to the app that is. Still had to make another form of payment but for every time I tapped the button trying to make the app work, they put a hold of $26 on my card-which they didn’t return to me for a week! When I emailed customer service about the issue they replied weeks later said the account had fraudulent activity(for taking a road trip and filling up more than once?) and was put on hold. But then why was my money being held? I tried to let it go and just not use it more than once in a day but then last night it again said it could not process my payment. So I had to pull out my card and pay. And wouldn’t you know when I checked my account there was an additional $26 hold for the payment they supposedly couldn’t process? Absolutely ridiculous. My money is not for these people to decide to hold for no valid reason. I deleted the app immediately.

  • By

    Bad customer service experience

    I loved this app until the latest update. The station locator was missed immediately but after I found a station (using a different app) the trouble started. When I went to use the app to pay for gas I received an error message to call customer support. I called and the pleasant representative took note of my concern, explained that there was a freeze placed on my app (my debit card is tied to the app not a cc) but could not give a reason (their system was updating). She sent an email to IT, I was told it would be resolved in 1-3 business days, and that someone would give me a call. Here we are 3+ days later, no call. I called customer support again and a less than pleasant representative told me all that could be done was to send another email to IT and wait... No apology for the inconvenience, no explanation, no real concern was displayed. It may have been an off day for the rep (we all have those) however the lack of procedure for correcting an internal glitch is unacceptable especially for a company as large as ExxonMobil.

  • By

    Cannot add vehicle to profile

    Kind of annoyed at this app right now. I am trying to add my car to my profile and the page just keeps loading. The load box appears and then disappears without the drop menu coming up. I have deleted the app several times and restarted my phone to try to fix the problem nothing seems to work. I can only think this may be a problem with the edmunds site since I can’t get it to work with all these fixes. And I can’t do it online because the website seems to have been abandoned and I can’t log in even though I have no problem logging into the app. I hope this can be fixed. This app seemed to have been working perfectly and now this problem. Update: Now I managed to add my car to the account I go to use the app at a Mobil and it now doesn’t work. I get a message saying “issue with account. Call customer service.” I am done with this app. Its not working out for me and will be sticking to my old faithful GasBuddy and BPme apps instead. Will be deleting this along with my speedpass account.

A better way to Contact apps

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via Email using our new site - AppContacter.com

Contact Exxon Mobil Rewards+ directly

Is Exxon Mobil Rewards+ Safe?

Yes. Exxon Mobil Rewards+ is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 92,258 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Exxon Mobil Rewards+ Is 23.8/100.

Is Exxon Mobil Rewards+ Legit?

Yes. Exxon Mobil Rewards+ is legit, but not 100% legit to us. This conclusion was arrived at by running over 92,258 Exxon Mobil Rewards+ User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Exxon Mobil Rewards+ Is 23.8/100.

Is Exxon Mobil Rewards+ not working?

Exxon Mobil Rewards+ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Reported Issues: 4 Comments

By Agustin G Pasina
Sep 05 2021

The app won’t let me sign in. It says: Something happened. An error occurred. Please try again later.
It has been a week already and I still have this issue. I tried deleting the app and installing it again and it didn’t work. Also I tried to change my password and it didn’t work either.

By Piotr Chmielowski
Jul 23 2021

the application has not been working on this station for over a week
1200 ROUTE 109

By John Coleman
Jun 14 2021

For the past 2 weeks the app cannot detect my location in the Pay Now mode. It can, however, find all of the stations in my area. What has to be done to correct this?

John Coleman

By robert Izzo
Jun 07 2021

I contacted exxon 4x and they never call me back when they say they will! I'll never recommend exxon rewards again or buy their gas. I had thirty-five dollars in points I saved for a year! Then when I went to use the points only had a dollar. I called 4x and each time I was told they would look into it and get back to me in a few days..I 'm. still waiting and it's been about six months now..This company is really good at jerking someone around. I lost all respect for exxon! I
Take it from me.. go somewhere else for your gas.

Have a Problem with Exxon Mobil Rewards+? Report Issue

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Why should I report an Issue with Exxon Mobil Rewards+?

  1. Pulling issues faced by users like you is a good way to draw attention of Exxon Mobil Rewards+ to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Exxon Mobil Rewards+ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Exxon Mobil Rewards+.

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