Exxon Mobil Rewards+ Reviews

by NovaSnowWolf

Me and my family all got the rewards app and we frequently visit our local exxon store and within the week all of our accounts have been blocked and call to get it removed. Apparently we been told that it will take a couple of weeks to get it reviewed by someone to unblocked it and well send a email to let us know if its been unlocked. I haven’t gotten a email within two months already but my mother has and it says her account is canceled? I have carefully read the term of service and it say they can mess with your account when on hold. So basically they canceled her account for no reason at all. So now she cant use her exxon account or try to make another with the same information. Its really unfortunate but what can you do expect deal with it I suppose. So this is a warning on what can happen if you get blocked. So be careful not to use your exxon account multiple times or you can get blocked very quickly and have to handle with the bad customer service and probably never get your account unlocked.

by GirlMom2014

I loved ExxonMobilRewards until the latest update. The station locator was missed immediately but after I found a station (using a different app) the trouble started. When I went to use ExxonMobilRewards to pay for gas I received an error message to call customer support. I called and the pleasant representative took note of my concern, explained that there was a freeze placed on my app (my debit card is tied to ExxonMobilRewards not a cc) but could not give a reason (their system was updating). She sent an email to IT, I was told it would be resolved in 1-3 business days, and that someone would give me a call. Here we are 3+ days later, no call. I called customer support again and a less than pleasant representative told me all that could be done was to send another email to IT and wait... No apology for the inconvenience, no explanation, no real concern was displayed. It may have been an off day for the rep (we all have those) however the lack of procedure for correcting an internal glitch is unacceptable especially for a company as large as ExxonMobil.

by Connection Could Be Improved

Set up Apple Pay with ExxonMobilRewards since they say all Exxon stations accept Apple Pay. Have used it twice before no problem. Yesterday went to get gas. Do the usual choose pump# and choose payment. It gives me some error message, takes ALL the money I had in my Apple Cash and doesn’t authorize the pump. I would have to fill two full tanks with premium for the amount of money it took. I just ended up using my debit card. I go to speak to a worker and he says they don’t accept Apple Pay here and there’s nothing he can do. So how am I supposed to know which station accepts apple pat and which doesn’t??? I thought the point was they all do. After a frustrating 1 hour back and forth with 3 representatives from ExxonMobilRewards customer service, they tell me they can’t do anything to call apple (they also did not know how Apple Pay works. I had to explain that Apple Cash is money that can be sent to me by someone else and is not associated with my bank account and I can’t just “call my bank”). I finally called apple and they were a bit more helpful and opened up a case. So hopefully this can get resolved. I won’t be using Apple Pay from now on. I will attempt to add a debit or credit card and hopefully that won’t give me problems. But if it gives me even just 1, I’m deleting. Not worth the frustration.

by Gebel78

The Exxon Mobil Speedpass + app was recently upgraded and the location services is not working. I have the location setting enabled to always on my iPhone and have the Speedpass+ app setting set to always but when I select “Pay Now” it shows me a screen with a red exclamation point that there was a problem detecting my location. I have deleted and reinstalled ExxonMobilRewards multiple times and followed the setup instructions to enable location but still get the error. I have also tried using ExxonMobilRewards at different gas stations to no avail. There seems to be a bug with his new version and it is inconvenient to use the QR scanning option. Please address as this makes the new version useless.

Update: There still is no location feature in this update and not sure what bug fixes were done but ExxonMobilRewards performs exactly as it did prior to this update. Do the developers actually use ExxonMobilRewards in the real world to test that it works? The “Find Station’s” link is the most important feature of ExxonMobilRewards and that is how we find Exxon/Mobil’s when traveling!. Also, the developer did not take Ford Pass into account when they upgraded. Now all Ford Pass users can not use ExxonMobilRewards until Ford decides to upgrade Sync 3 to this new version.

by JacChristine

At first I thought ExxonMobilRewards was great and convenient. And then I went to fill up twice in a day on a road trip and it wouldn’t authorize my payment. Well according to ExxonMobilRewards that is. Still had to make another form of payment but for every time I tapped the button trying to make ExxonMobilRewards work, they put a hold of $26 on my card-which they didn’t return to me for a week! When I emailed customer service about the issue they replied weeks later said the account had fraudulent activity(for taking a road trip and filling up more than once?) and was put on hold. But then why was my money being held? I tried to let it go and just not use it more than once in a day but then last night it again said it could not process my payment. So I had to pull out my card and pay. And wouldn’t you know when I checked my account there was an additional $26 hold for the payment they supposedly couldn’t process? Absolutely ridiculous. My money is not for these people to decide to hold for no valid reason. I deleted ExxonMobilRewards immediately.

by HansenBoards

The cards I added keep referring me to my bank. Which I already confirmed with each institution and they are both working. Next up I have to call their customer help line which operates on EST only so I have never spoken to anyone as it’s always closed when I’m either not at work or actually getting gas. ExxonMobilRewards didn’t work a few years ago when I tried it out as part of a CSR Survey with 4 other people each assigned a different method of filling up via Apps. There’s no help screen or support window and the FAQ or knowledge base to assist one in troubleshooting is non existent with a smattering or information. Ditto everything I just said here about the god awful Shell save and pay or whatever it’s called. Same bugs. Same non existent means of troubleshooting that doesn’t require some arcane bizarre ritual to even get ExxonMobilRewards to actually recognize YOURE IN THEIR BRANDS GAS STATION. Talk about missing the point entirely. Avoid unless you just wanna curse like a sailor sat in your Car as yet another error bubble pops up and asks you to call or “make sure your details are correct.” If something isn’t correct on the 11th copy paste of the exact info I have on my card - then I need taking out to pasture, and putting out of my misery hahah

by Dave_K1944

ExxonMobilRewards gave me trouble on day one of its use but after day two, it has been trashed. Got ExxonMobilRewards and, as I was going on a cross country drive, tested it at home right away. Went to the station, pulled up to the pump, and clicked on “pay for fuel”, selected the payment method, and tried to authorize the pump. Got a message that authorization failed, try another pump. Tried again, and again. At the third pump, success. Filled the tank, payed with the CC, got the receipt. All was good.

Next day, get in the car on the first leg of my journey. About 350 miles into the trip used ExxonMobilRewards to locate the nearest station only to find that station closed and closed for a long time. Back on the highway to the next Exxon station. Same deal as before, could not authorize the pump, try again. Tried again. Tried another pump. Finally went to a different station and tried again. Same story. Then, to my horror, my credit card was frozen by my bank because every one of these attempts to authorize a pump looked to the bank like suspicious activity. Managed to get gas by paying with an alternate card directly like I have always done in the past and, after calling the bank, got my CC unfrozen.

Trashed ExxonMobilRewards . Don’t waste your time with this. When you need it most, it will fail.

by Scooby73

Cuz: OMG, I was just bamboozled in the store. I used my points, the store attendant said it didn’t work. So I left the store to avoid the hassle of him telling me that I can’t use my points when I know darn well I can. Once I left, I proceeded to check my app to see my points. Low an behold my points has been deducted. So I actually paid for a product the cashier said I didn’t or I couldn’t. And now my points is gonna.

So I actually love ExxonMobilRewards. It gives you points on the back end. In and out of the store. But there is a dilemma that needs to be address. How is it saving me money if the store you use, has a cash and credit price. So using ExxonMobilRewards is considered credit, which means if the gas station you use has a cash or credit price you are paying credit price. Which in my case is 10¢ higher. So now using ExxonMobilRewards is defeating the purpose, except for convenience. Please fix this or I might as well go back to using cash. Because I’m losing not saving. PS: needs to make a way to use or upload receipts. Or scan so I can get my points if I forget to use ExxonMobilRewards or because the card I used is not linked. So once again how is that beneficial for us?

by Hoobius_Caesar

App payment was blocked from day 1 for some reason. Called customer support they said they will fix it in 24 hrs. 24 hrs passed app still blocked called customer support again, sane thing as before. Waited 48 hrs this time I got an email saying ExxonMobilRewards was unblocked, when I went to the pump and was ready to use it, guess what?! Gave me the same error again! Being the patient guy I am, I called them back and went through the same dialogue of waiting and trying. I swear to you I’m not exaggerating, I tried this 5 times!! The last time I called the customer support person (his name was Luke) said he was going to issue a ticket and that he would get back to me in 24 hrs, when I told him that this is the 5th time that I do this and being told the same thing, trying to explain to him how frustrating it is, he simply asked if I wanted him to peruse the ticket or not, he didn’t care about anything I said and basically didn’t want to deal with it. I just thanked him and pledged never to go in an Exxon Mobil station or use a product affiliated with this company ever again.

by Jacob.D.

TLDR;
Use Shell’s app, it actually works.

I don’t typically write reviews but I feel I have to on this one. Exxon’s loyalty program is smart and works great, when it works. The issue is 99% of the time it doesn’t work. The location services for the stations never work. So I end up having to email support with my receipt every time I get gas. After almost a year, this has become tiring. I talked to Exxon support (which is abysmal. They tried rushing me off the phone while barely listening to the issue). They told me they’re aware of the issue and trying to fix it. It’s been a year since I talked to them and I’m still having the issue. I tried using the Exxon rewards card and it never gave me the points. I was going to dispute the points with support, but I’m done with that. Honestly I’m just going to use Shell’s app because it’s easy to use and works every time. And when it doesn’t, I just type in my phone number and still get my discount. Exxon; please fix the location services. Thank you.

by AttyRyan

ExxonMobilRewards itself is fine. The interface is intuitive and the layout and design are helpfully minimalistic. However, it’s is very common for the points to simply not materialize after a purchase, which is essentially the bedrock of the rewards program and the primary reason for using ExxonMobilRewards .

Before you say - maybe you aren’t doing it correctly - I have called customer service and discussed this issue, confirmed that my account is open and active, and that there isn’t anything process-wise on my end that causes this error. I pay for gas directly in ExxonMobilRewards , ExxonMobilRewards registers when I’m fueling and when I’m finished, and has a copy of my transaction receipt in my account history following the purchase. However, the rewards points don’t show up, even days later.

This is a 4 star app if the rewards program upon which ExxonMobilRewards is based works. But if you can’t get points for purchases, ExxonMobilRewards isn’t worth the slight time savings you get by not having to insert your card at the pump. The points system needs to work properly.

by CPORet

I use ExxonMobilRewards a lot. In fact, it’s the main reason I use Exxon. But then, you had to go and change a perfectly good app into this. The old version was so simple, first open it, then choose the pump and authorize. Now I’m presented with this glitzy “experience” type app, which forces me it use a menu to choose the pay at pump feature. And if that wasn’t bad enough, the first time I go to use it - IT DOESN’T WORK! Now I’ve got emails saying my Apple account is locked out (which could be spam/phishing attempt, who knows). But, to top off this “incredible new experience”, the Speedpass. App is no longer available for the Apple Watch. Do you have any idea how useful/convenient that was? My sincerest hope is that this is just temporary, and that in the very near future you’ll fix this mess you’ve created.

I’m updating my review because I tried ExxonMobilRewards again a couple days later and it worked. So, I’ll keep using it. I still don’t like the new apps look so I’ll only go 3 Stars. Give me back my Apple Watch app, and I’ll give it 4 stars.

by Tgray013

First off ExxonMobilRewards is great and I have almost removed my physical Exxon Card from my wallet. There are still a few stations that I have used recently that ExxonMobilRewards has failed to authorize the pump but the attendant said their new payment system does not work with Speedpass or credit cards at the diesel pumps yet, so it is not the apps fault. It has only been two weeks since I have been able to use the convenience of pay at the pump, hopefully they will get it together soon or I will start looking for another Exxon station to frequent.

One short coming in my opinion is the loss of sharing purchases from within ExxonMobilRewards . I may be in the minority but it was a great convenience to be able to send my companies Human Resources admin an email with my vehicle mileage and vehicle number without having to leave ExxonMobilRewards and going to my email client and sending it from there.

In conclusion I would like to share a quick story. I was able baffle the attendant at an Exxon station one day by authorizing the diesel pump with out having to go in to get it manually authorized since pay at the pump is still an anomaly at some Exxon Mobil diesel pumps. I bet he is still scratching his head.

by MikeyCJohnson

Love ExxonMobilRewards! No need to even touch the screens on the pump. Keep track of receipts right there. It takes gas stations to a whole new level. The only thing I don’t get is that here on ExxonMobilRewards Store it shows support for Apple Wallet, meaning the ability to add some sort of pass to your wallet (separate the Apple Pay.) I don’t know what that could possibly be for, I don’t see an “Add to Wallet” option anywhere in ExxonMobilRewards . Anyways, I love how it automatically knows which station you’re at. It could not be simpler. I always thought that having Apple Pay + NFC at the pump would inevitably be a better but the fact that ExxonMobilRewards actually replaces the regular list of options and prompts normally found on the out dated screens on the pump takes the car filling experience to a whole new level. Just pull it out of your pocket or pull it up on your watch, select your pump number, scan for Apple Pay and you’re done. It’s that simple. I have no regrets with this service. If they ever add NFC Apple Pay to the pumps I will strongly consider continuing to use ExxonMobilRewards still. Thank you!

by REShaman

Learning my Speed Pass technology had been replaced with an App, I reluctantly added ExxonMobilRewards to my iPhone 6+. I resisted using ExxonMobilRewards believing the Speed Pass was so easy to use, why complicate purchasing gas with an App. The interface is different. But different better. I realized I can pull up to the Exxon-Mobil station I prefer, and while remaining in my vehicle, launch ExxonMobilRewards (already logged in) select the pump identified by number, select buy gas, type in PIN number, request authorization, open filler cap from inside my vehicle in advance, select grade of gas and fill up my tank. No more pressing buttons on the pump’s keypad. While I prefer receipts, I never request them. Now an email arrives promptly and is easily organized so my receipt records are readily available. Love setting up the purchase from inside my vehicle. ExxonMobilRewards works perfectly.

by Eagle Keeper

I downloaded ExxonMobilRewards to give it a try because I always try to refuel my vehicle at a local Mobil station that has been remodeled, is clean, and convenient to my home or work. I didn’t love the idea of loading my credit card to ExxonMobilRewards to pay for the fuel but I do like using the Apple Pay feature to pay for fuel. I use my a credit card that credits me 5% cash back on fuel purchases so that’s a bonus. ExxonMobilRewards always works and I honestly feel that the transaction is a little safer than swiping my card at the pump. I do everything on ExxonMobilRewards right inside my car then get out and the pumps are ready to use. My wife and daughter also really like ExxonMobilRewards and use it every time. I used it on a cross country 1,400 mile drive and it worked every time at the Mobil stations.

by Kenkensmom

I downloaded the speed pass last night, super quick and easy to set up, it synced with my applepay and I was able to add another card easily, I added my Plenti account also. I watched the video (super quick) on how to pay at the pump and apply Plenti points to my purchase. I tried it out tonight, I got to the pump, ExxonMobilRewards was open and I was recognized right away, I picked my pump # on ExxonMobilRewards and selected how many points to use towards my gas and that was it! Pumped my gas and got a receipt! I'm normally a 711 fan, but the easy use of ExxonMobilRewards and purchasing gas has made me switch to the Exxon family! Plus if you think about it, no one can take your card number, watch you put in your pin, you don't need to bring your card and no more touching the keypad (cause I'm sure everyone before you has washed their hands prior to using) ❤️❤️

by Lawrenceingram

Update: it’s working again! Thanks for listening to the feedback. I really do love ExxonMobilRewards and it is easy to get fuel and use discounts that accrue by simply tapping the button to use points.

Original review: ExxonMobilRewards used to work well, but about a month ago it began giving The error message “oops! Something happened!“ Seems like a silly and nondescript error, and it happens every time I attempt to log in using ExxonMobilRewards . Before this, ExxonMobilRewards seemed to work well and it may simply be associated with iOS 14. I’m still able to login on their website, but not ExxonMobilRewards . Before this, it was a pretty good app allowing me to occasionally get a couple of dollars off my gas as I built up points. I also like that it excepted Apple Pay through ExxonMobilRewards , minimizing the locations my credit card information is stored.

by PulsedWave

I love pulling up to pump, staying in the warm car without having to fumble with my payment method outside or keying in Plenti card, then jumping out and pumping. No longer run the risk of dropping/misplacing my credit card at the station. ExxonMobilRewards makes it convenient to track your gas purchases. Though it hasn’t happened in the past few weeks, usually the pump would not work when you squeeze after ExxonMobilRewards says authorized. Was Also getting error messages on ExxonMobilRewards . Then my Keychain Plenti card wouldn’t work at pump or inside at register and would have to call Plenti to reimburse my points. They are usually excellent when you call except once recently when the girl kept repeating that she’s crediting my points as a “one time courtesy” when the need to call in for points happens on a regular basis.
On a whole based on convenience I do recommend ExxonMobilRewards .

by 85ZingoGTR

Kind of annoyed at ExxonMobilRewards right now. I am trying to add my car to my profile and the page just keeps loading. The load box appears and then disappears without the drop menu coming up. I have deleted ExxonMobilRewards several times and restarted my phone to try to fix the problem nothing seems to work. I can only think this may be a problem with the edmunds site since I can’t get it to work with all these fixes. And I can’t do it online because the website seems to have been abandoned and I can’t log in even though I have no problem logging into ExxonMobilRewards . I hope this can be fixed. ExxonMobilRewards seemed to have been working perfectly and now this problem.

Update: Now I managed to add my car to the account I go to use ExxonMobilRewards at a Mobil and it now doesn’t work. I get a message saying “issue with account. Call customer service.” I am done with ExxonMobilRewards. Its not working out for me and will be sticking to my old faithful GasBuddy and BPme apps instead. Will be deleting this along with my speedpass account.

by MCPORET

ExxonMobilRewards gave me trouble on day one of its use but after day two, it has been trashed. Got ExxonMobilRewards and, as I was going on a cross country drive, tested it at home right away. Went to the station, pulled up to the pump, and clicked on “pay for fuel”, selected the payment method, and tried to authorize the pump. Got a message that authorization failed, try another pump. Tried again, and again. At the third pump, success. Filled the tank, payed with the CC, got the receipt. All was good.

Next day, get in the car on the first leg of my journey. About 350 miles into the trip used ExxonMobilRewards to locate the nearest station only to find that station closed and closed for a long time. Back on the highway to the next Exxon station. Same deal as before, could not authorize the pump, try again. Tried again. Tried another pump. Finally went to a different station and tried again. Same story. Then, to my horror, my credit card was frozen by my bank because every one of these attempts to authorize a pump looked to the bank like suspicious activity. Managed to get gas by paying with an alternate card directly like I have always done in the past and, after calling the bank, got my CC unfrozen.

Trashed ExxonMobilRewards . Don’t waste your time with this. When you need it most, it will fail.

by Oneninesevensix

The cards I added keep referring me to my bank. Which I already confirmed with each institution and they are both working. Next up I have to call their customer help line which operates on EST only so I have never spoken to anyone as it’s always closed when I’m either not at work or actually getting gas. ExxonMobilRewards didn’t work a few years ago when I tried it out as part of a CSR Survey with 4 other people each assigned a different method of filling up via Apps. There’s no help screen or support window and the FAQ or knowledge base to assist one in troubleshooting is non existent with a smattering or information. Ditto everything I just said here about the god awful Shell save and pay or whatever it’s called. Same bugs. Same non existent means of troubleshooting that doesn’t require some arcane bizarre ritual to even get ExxonMobilRewards to actually recognize YOURE IN THEIR BRANDS GAS STATION. Talk about missing the point entirely. Avoid unless you just wanna curse like a sailor sat in your Car as yet another error bubble pops up and asks you to call or “make sure your details are correct.” If something isn’t correct on the 11th copy paste of the exact info I have on my card - then I need taking out to pasture, and putting out of my misery hahah

by MzEarly2u

So my daughter is still having the same issue, she cannot use ExxonMobilRewards to purchase gas at the speed pass pump. After calling the customer service team, we are even more annoyed and frustrated. No explanation as to why expect someone will have to look into the issue and will call back in a couple of days. Forget the convenience, will delete ExxonMobilRewards if we are having an unnecessary issues added to our life.

ExxonMobilRewards is one of the best for me and my kids who are away in college. It’s convenient and helpful when my kids are low in gas and money. I can have them find an Exxon or Mobil station if the need gas, and it will charge to my account. However, there are times that we experience issues when they cannot refuel, such as this holiday weekend. I had my kids gas up before leaving and then asked them to refuel when they arrived back to the college town. However after long drives my kids are unable to gas up before heading in. Which means they will have to come back out tomorrow. I think there are limits, but it makes it difficult for families.

by Jtmarti

ExxonMobilRewards is great when it works. I m going on 2 months of intermittent use. First I was only able to use it the 1st time using the Exon smart card for payment. Then it locked up the payment the next time and during my initial sign up I opted to not get a card because I did not want another card to have to carry. Well you can’t set up an online account without the actual card which turned into a nightmare which after 3 calls and over a month gone by before I got the actual smart card and now I cannot even add it as a payment. During this whole process I kept adding other card payment forms so I could keep using ExxonMobilRewards . However I continue to have issues getting it to work and it having a hold put on it twice which renders it useless. Seems that if you have a weak signal trying to use ExxonMobilRewards and keep trying to connect it basically locks you out(guessing in their terms places a hold on your account) which takes them 3 days to review. Meanwhile your filling your gas tank with no way to even tie your fill ups to your reward account to continue to earn points. And it is a hit or miss for an actual attendant in the gas stations to be of any help. I’m hoping once I am able to get my smart card added it will be a bit more reliable, but not holding my breath! Good luck with your experience!