Pilot: myRewards+ Reviews

by Delicious Jim

After the update I was notified on my phone that Pilot wants to track my activity across other apps and websites. There is no reason that benefits me for this behavior and I did not allow it. I strongly object to the inclusion of spying on my other activities and this is the one and only reason I give it one star.

I provided this same feedback in Pilot . I otherwise like the program and Pilot works well. However, neither this app FlyingJ nor Pilot developers have any right to track my activities outside of its use for their rewards program. If I couldn’t disable it on my iPhone I would terminate my account and refuel elsewhere.

by Mons02035

Update***since my last update I have tried a couple other major credit cards. One card worked all others did not. Mastercards were not recognized at all. I tried visa and mastercards.

Update***Well, I have emailed them and they said that they are not accepting major credit cards yet. I was told it would be available end of September. It’s October 1 now. Thought maybe it was fixed in this last update but nope. Not to mention, it clearly states in the “FAQ” section of the my wallet section of their app that major credit cards can be entered. Like I said, it’s worse to offer an app that promises big but delivers little. Always under promise and over deliver because it makes me not want to use this company anymore.

I’ve been trying and trying to enter in other payment cards and it keeps telling me the same thing, trouble communicating with the server. Been going on for a long time now, there have been 3 or so updates and it’s still dong it. Either get serious about Pilot or abandon it and remove it. I’d rather not have an app at all than have one that’s half hearted.

by Weasel16

Why are you not able to reserve parking within Pilot ? It defeats the whole purpose of convenience to pick the location, begin reserving the parking, for Pilot to then redirect you to the website, make you re-login, put all your information back in, and then if you’re lucky it’ll reserve before the website crashes.

It has never saved credit card information, truck information, and the amount of times that I’ve had to reset the password is ridiculous.

I’m not even the driver; Pilot functions so horribly that I will end up reserving the parking spot for my partner because it takes 15-30 minutes to get through the whole process. It should be as easy as selecting the location, pressing reserve parking, and paying with a saved credit card or preferably Apple Pay.

The mobile site is so bad tonight that I’ve had to physically use my laptop to reserve a spot, and now it’s not even showing that the spots reserved but yet the payment has processed.

Get it together. You’re not making this easy at all by not listening to the drivers that utilize your app and can’t spend time trying to refresh and call customer service to confirm that their parking spot is reserved.

by Angelfishh

I have used Ta and Petro for last year, recently started new job Chicago to LA only using this app flying j, when I’m at a location it can never find me for awhile, it’d be faster to run in and swipe my card at the kiosk, most locations out west always seem to have a 4 or 5 people waiting for showers, this is disappointing, don’t have the time to wait as a team, and can’t seem to get in the queue earlier. Maybe more shower help, I never had to wait for a shower at ta/petro, plus their app would let you get in line as long as you were there in 10 min. Always get the oops we can’t find you hit refresh page and I will be in the building.

by Burianekfamily

While most technology advances help the general population, it isn’t true with everyone or everything. Leave it to this app to screw something else up like they usually do. I can’t believe how much longer it takes to input all the information requested into Pilot in order to get the pump started. Granted, it’s faster and easier than the old way when you had to go inside to fuel desk first. It is still usually faster to swipe your card at the pump and input information into prompts on pump display. Using it to reserve a shower is nice, when it works. I’ve found many locations that say “5 drivers waiting” so I decide to shower in the morning only to go inside to use restroom and the screen says “2 showers available, no wait”. I’ve reported this on a couple occasions to PFJ app support and they already knew about it. They are working on the problem.

by OneOfTheThreWiseMen

One can tell that Pilot was designed by a developer without any input from everyday users. Pilot is not the least bit intuitive. For instance, on my very first use, I launched Pilot , then clicked on “fuel”. It listed my rewards membership number followed by three dots. I entered that rewards number at the gas pump and the pump would not accept it. That is because the three trailing dots meant there were additional numbers not showing, yet there was no way to expand the screen or tap on the number to get the full membership number. Very illogical and stupid. That is just one example of the ignorance driven app design. Flying J needs to assemble a user’s group to obtain valuable customer input/feedback. Apps are supposed to work for the customer. With Pilot, I have to work hard for it. Ridiculous. Back to the drawing board guys!

by Langgoose

Pilot has a lot going on, and for the most part it is impressive. However, there is a bug that drives me insane. When I am on the “find” tab—looking at the this app icons across America—I will select an icon and the bottom tray will reveal information for the icon I selected. The information tray will immediately close after opening, and I have to open it again. It will do this over and over sometimes not allowing me enough time to even see what is on the tray. This has been going on for a while; through numerous updates this bug has remained. I’m using an iPhone XR.

Also, for the past few weeks showers have been disappearing. I know that showers will go away after 7 days or less, but I mean showers will vanish immediately after earning them. It has happened to me three times in the last few weeks. Showers are very precious. Please fix this.

There are truck-stops in Canada that give showers to truck drivers for the simple fact that they are truck drivers. You should consider how disgusting it is that, we do what we do and you make it difficult for us to keep clean. Honestly, shame on you.

Other than that, Pilot is robust and useful.

by Hotdod2021

I have seen many truck stops over my 5 years of otr. It’s sad to think that these large companies don’t reinvest back into their location. Flying J and this app are the worst in terms of location maintenance. Most truck and trailer parking areas are in poor shape. Pot holes, limited working lights and trash build up are big issues. Inside the store also have issues. Long waits for showers, staged boxes of freight and poorly stoked shelf’s and coolers are a common issue. And of late location are increasing their reservation parking areas to gain more profit. Without drivers on the road our economy as we know it would fall apart. We alone make the system work and we are forced to deal with the greed of these companies. It’s bad enough we are forced to pay 40-50% more for the goods in the store, but now you want us to pay for parking. It’s a shame.
I hope that these company’s think twice before they make more bad decisions. One day down the road it might be the time driver say enough. Take note: Generation of drivers haven given you the opportunity to grow your business, but they can easily take it away!!!

by Covelt Vox

I'm using the this app app for a long time, and I'm getting tired of this: I put three stars because the this app did not let users know when they are performing some maintenance in Pilot ; I tried to log in to Pilot for multiple times and then pop up message like reset password I hit that than it is said that my account not found. I got fuel by using my loyalty card, and only at receipt there is a message that Pilot was down. I think that's too late; sometimes, I may use an app for a shower or even buy parking, and what?! I'm not going to be able to log in without knowing what's going on.

by El'Yazīd

As Salaamu Alaikum Warahmatullahi Wabarakatuh كما: السلام عليكم
Hi,
Thank you all for what you do, first.
Love Pilot . But today, I am on shower power but when I placed my shower by app. It still shows I am in a shower I was not or gives me same shower from somonelse (glitch) . Last, closing Pilot to later take another shower at the same place, it still shows I am in that same shower I was not in that morning so night comes and still not able to request a shower from app and still showing that same shower I was never in. Smile got a shower but the reset on Pilot still showing wrong information and still unable to us app to request a shower? HELP.

by Viperlabs

First and foremost, there needs to be a “contact us about this store” feature like the Love’s app that sends a message to both the store and corporate. I don’t always want to speak to a manager, and I would feel better knowing a team at corporate is following up on the resolution to reported problems. If the messaging system were built into Pilot , you could preload it with certain topics (maintenance, cleanliness, food, parking, staff, other, etc.) and respond directly to drivers about the progress of the reported issue. It goes a long way when people feel heard and see results.

I have encountered stores which have Reserve parking, but it doesn’t appear in Pilot . I have also been to a location that Pilot says has the enhanced WiFi experience, but it doesn’t. When I asked the store, the manager knew about the problem but the information in Pilot hasn’t been corrected. I called the main customer service number, but hung up after waiting on hold too long.

For a few months, Pilot has said I have one notification, but nothing is indicated once inside Pilot . I have navigated to every page and even deleted and reinstalled Pilot and the “1” notification is still there. This is on an iPhone 6S Plus, latest iOS (currently 12.1), and latest myPilot app (currently 4.2.0).

by SCARletINk

I keep my location services turned off, because I have Verizon. And Verizon lied about their coverage before I signed the contract. In order to do anything online requires that location services be turned off, or else it just buffers endlessly. What you get for $245/mon.... The problem with Pilot is that it DEMANDS that it be turned on. Not just once, but every SINGLE time you navigate to a different page within Pilot you have to decline. Over, and over, and over, and over. Maybe I just don’t WANT Pilot to know where I am! What difference does it make? If I’m missing features I DONT CARE, by turning on my location services Pilot wouldn’t work anyway! Let ME choose ONCE. I’m deleating Pilot , as either way it’s unusable with Verizon service (or lack thereof)

by Vipucee

I only park at flying j and this app because of reserved parking .. Pilot allows your to pay in advance and take away the worry of finding a spot if you are shutting down late .. and as for people parking in reserved spots .. I always tell the cashier and they send someone out to check tickets and free up the spot I paid for and I haven't spent a dime I use my points to pay for parking ... I LOVE this app .. only downside is some pilots put their reserved spots in the back of the lot which is ridiculous.. if we pay we should have prime location up FRONT .. other than that all good .. took a star away for the bad reserved spots

by DJSocrates_USA

I’m not a trucker, but my family and I take a lot of long trips in the car. I used to store the this app stops in my phone as contacts, but now I use the “plan a trip” feature in Pilot. Helps me out a lot when the kids need to go to bathroom. this app/Flying J stops are generally safe, relatively clean, and usually have cheaper fuel prices. You also get 3 cents off/gal if you use their rewards card, and can see each station prices and amenities. Very convenient!

by Pumpkinrig

Tremendous strides have been made to keep those of us road warriors on top of fuel prices,reserve parking,and my wife’s favorite reserving a shower before we set foot in the truck stop. No more monthly truck magazines cluttering up my truck. Everything is updated in a timely fashion whether it’s a new truck stop location or however many parking spots are available. Just point and click for instant accurate information on food items or a potential shop to perform light duty mechanical work. One stop shop, you can tell Warren Buffet has his hand in the this app/Flying J empire.

by TruckerJeffP

I like how it from Pilot we can now turn on the pump reserve a shower see how many points we have and also see what this app is offering for free to the drivers and what other sales are going on at the this app store straight from Pilot . I love the way that this app is making the fueling process quicker for drivers who are running a Electronic Logs. My only wish is that this app would somehow enter gate the premium parking into Pilot itself and not direct you to another site and also that premium parking accepts the driver’s company EFS card as well. The this app app at self is easy to use and very convenient for today’s drivers. Hands-down I give 5 stars.

by Alem Rasa

Pilot has been improving all the time, but now it's time to improve to update the shower locker, cause, if we get a shower by Pilot , we still need to type it out on the padlock, so TA, Petro has a better option than Rest ( this app, flying J, Love, Sapp Bro ) so the have option to use app to open the door, by just tapping the option, if you guys working on it to, it's gonna much more easy for customer.

hope i can see this at last by next year.

by KadrianE

Fast responding app. no error not once.. the complaints come from non verizon users :)) Fueling is faster, shower reservation too... great especially if you are team.. the only thing that i would suggest is either this app card - apple wallet integration ( if possible ) ( preferably) or a easier way to have my pro card scanned at the counter.. now i'm going to my saved offers to have it scanned. a lot of buttons to press.. :)) thanks for keeping up with technology and thanks for decent travel stops!

by Luhonory

UPDATE…. I haven’t been home in a while and so I didn’t downloaded the latest IOS update on my phone and that’s what was causing the problem… now it’s fixed it.
I always used that option, but lately I have not been able to make a reservation on Pilot . I called guest service, they helped me make a reservation, but the suggestions they gave me didn’t help. How can I fix it?

by El Gordo78

I’ve been driving for 25 years and feel good on how technology has help us drivers from having to pull up to pump and go inside to turn the pump on and fuel and PULL FORWARD and go back to get your cdl back! Now i can even get my shower ready from my phone !Wow turn my fuel pump !wow amazing, the only thing is I would like to see some kind of enforcement on people parking on the fuel island and not fueling ,also get rid of your pay to park spots this app should try to get some kind of tax deduction for every parking spot for us to park now that more rest areas are being closed maybe that tax deduction would encourage truck stops to make bigger parking lots

by Dog235

The old version was bad, this version is worse. Have to sign in each time. It has two loyalty cards for me, neither of which belong to me. I can't load MY loyalty card, therefore I don't trust it enough to put my company fuel card on there. Won't show me my points, showers, or anything. Each version of Pilot has gotten worse. I hate to be so negative, but I hate Pilot.

Updated review, 2 stars
It’s better. My only problem is that I still have trouble resetting my password, without calling customer service. When calling customer service I get put on hold.
Other than that it’s a great app.

by OTRTEXAN

I do not like being asked, every time I reserve a shower, if I want to receive notifications. To make it worse, this new version sends a pop up with some BS comment that makes absolutely zero sense, with a yes/no option, that is probably asking about notifications again. This should be a one time question. Once it’s set, that should be it.

That is the only complaint I have about Pilot itself. I like the rest of it, and will like the new version once I get used to it. However, it doesn’t always connect to the store, which costs me points when I can’t use it.

by Kylertx87

Ever since Pilot has been updated when you check in for a shower it will tell you initially how many people are in line before you, but once you make a reservation it no longer tells you how many people are in line. Used to it would count down so you could wait in your truck or handle an errand ect and know when to head in... now, there’s almost no difference in checking in at the kiosk or on Pilot . You have to go in and wait with everyone else basically.

by Peterbk1029384746

Pilot has gotten better and better throughout the last year adding the fueling made it quick and convenient for diesel fueling. And the ordering a shower is awesome too. I would just suggest adding a notification when your shower is up if there are no immediate open showers. That would save wasted time standing around inside waiting that I could be doing paper work or getting some exercise. Other than that app is great and continually gets better.

by Teeter35

I can’t reserve showers now. Since the update it says I’m next in line for a shower and nothing I do resets it. Pilot now constantly changes while I’m looking at it and is all over the place as if someone is tapping options for me. Nothing is organized and the whole thing is completely unstable now. It has now become a jumbled scrolling mess with useless options as soon as Pilot opens.

by Thomyann

Because of this up lol I stopped fueling at loves, TA and Petro lol.. I like how you can use Pilot instead of swiping for fuel and it saves the info which is even faster. Also it tells u which pumps are available for fueling . I just wish Pilot works with every this app n fj location but unfortunately it doesn’t., overall I love Pilot and the coupons I get as well can’t forget that