BPme Reviews

When I signed in with my finger ID on iPhone it told me that I could not use BPme because I needed to be connected to Wi-Fi, I turned on my Wi-Fi it still did not work I turn my Wi-Fi off it still did not work and then it told me that my credit card was not set up which it was because I got a doll... Show more ar hold on my account and my credit card showed me that a dollar was charged to my account right away as it did in the past when I use BP gasoline. Then the pump kept asking me for my reward I press no it didn’t work I press cancel it cancel my transaction I went on the inside to talk with a representative they told me to come back out and do it again and press the enter button when Rewards popped up it still didn’t work I wound up going to another gas station which is very frustrating. Once I get to the next gas station the same thing happened it said see attendant I wound up having to pay on the inside which defeats the purpose of having BPme however it’ was $.20 off which lets me know that my card is connected to BPme but it’s not working at the pump when I fill up if the same thing happens I’m just going to delete BPme and switch gas stations I guess I’ll try shell gas. Sorry for the long rant and no punctuation, I’m using talk to text for this review.

They won’t even accept their own BP fleet cards? Unacceptable since linking a card is now a requirement. The previous rewards system was much better as it could be used independent of a linked credit card. This one is virtually unusable for me now unless I’m driving my wife’s car, since my day to d... Show more ay vehicle is a company car. At the very least BPme should allow one to choose to pay at the pump so the customer can swipe whatever card they want (like a fleet card) or even pay cash if they want.

The previous reward program often had me willing to go out of my way a little to fill up at a BP (probably 3 out of 4 times). This new rewards has made me not care at all if I go to a BP or not. Maybe it’s time to switch to another fleet card that offers rewards for using theirs at their stations? I’ll wait a couple more months to see if BP gets their act together and stops penalizing fleet card users or people who prefer to pay with cash.

After a few days, I received an email saying that it would be 7-10 days more before they could get back to me. Two weeks later, after two app updates, I have heard nothing from anyone, and BPme still doesnt work. I am done with BPme , and done with BP

BPme doesn’t work. It comes back with... Show more a notice that they are having technical difficulties, again and again. A week later...I again arrived at the pump and got the same error message that they were having technical difficulties. I called tech support and waited and waited for about 10 minutes getting constant messages that somebody would be with me shortly and again and again. I left the station and went home, about a 15 minute trip. When I got home I hung up. BPme DOESN’T WORK AND TECH SUPPORT DOESN’T EITHER. Another day. I was going to ride past the BP station, so I called tech support before I got there. This time I got an answer, and the lady said since my problem was a “Technical Issue” my call would have to be escalated, and it would be 3-5 days before someone could call me back. If I were BP, I would be very embarrassed.

I downloaded BPme right as the rewards quit. I used the normal rewards every week with my job causing me to travel a lot. Now I go to use this new app and get it all set up. I went to a local bp station and went to log in. I had no issues logging in. Once I logged in and proceeded to pay it told m... Show more e I wasn’t at a bp station. The bp station was 100 yards down the road. So I got out and paid for the gas. Thru the reader and didn’t get a discount. Then out of curiosity I went down the road to the “gas station” location and found it to be a rev park with no gas station. The gas station was put in the system in the wrong area. So now it wants me to pay for my gas down the road from the gas station pick a pump and hope it’s open. Or let someone steal my gas. My company request we use Exxon since we get a discount with them but with the rewards I could get one with bp but now the gas card that I use doesn’t have 16 digits and it won’t let me load it I have to go to Exxon. I also know this has effected others in our company as well. Also I would get over 5 cent off every fill up when it was rewards but now I can only get 5 percent off. Go back to the old way it was more efficient and convenient.

Got BPme due to higher gas prices and even got the BP platinum credit card. Combined both to get their 30 cent off offer and use BPme to get gas. Went to THREE different locations based on BPme and all three locations showed a different error so I couldn’t use it. My iPhone is up to date and so ... Show more is BPme according to BPme Store. Even tried using the card itself without BPme and the prices didn’t drop.

This is a case of false advertising. Going to cut up the credit card after I pay it off as this is a total sham. BPme is horribly optimized and doesn’t work. Can’t wait to see the copy and paste response I’ll get from the developer saying to contact them saying they’re sorry and contact the number to get help.

I contacted the support line on the card and they “agreed” to give me my money back for how much I spent and have yet to see if. Highly recommend you STAY AWAY from this application and use Wawa rewards as they are legit.

BPme made lots of promises in the introductory email however it’s failed to fulfill any of them.

I was promised a $.25 bonus for trying BPme but when I attempted to use it at the station in my neighborhood I learned that it did not work there. In fact the closest station was 35 miles away... Show more so I made the trek only to pay an additional $.30 per gallon above my local stations price. At least I was able to experience the potential convenience BPme could offer.

After my purchase I received an email congratulating me on using BPme and earning the $.25 bonus. When I didn’t see the bonus reflected in my balance I contacted customer support. After 4 unanswered inquiries I was disappointed to learn that BP decided to cancel the bonus they congratulated me for earning because they deemed my purchase insufficient to remit the bonus.

Sadly I will no longer purchase my fuel at BP after I use my rewards balance and instead of sharing the benefits of BPme ’s safety (the BP station I frequent at the entrance to my community was recently found to have card readers that steal your credit card info which made me eager to share BPme as an option at my next community meeting) and convenience I’ll be sharing my dissatisfaction with my network.

It’s unfortunate that BPme wasn’t better planned prior to making it available to regular customers.

I had a reward on my American Express card with an incentive to use BPme to pay for gas. I download it, added my card, and I drove to the nearest BP station that supported the pay feature. I got there and BPme consistently would throw an error saying it “encountered an error” when I tapped the st... Show more ation I was at.
I waited two days and then decided to try another BP that supported the lay feature. When I got there I was able to select the station and my pump, but when I selected my AmEx it would spin for a long time and then say “the transaction couldn’t be completed.” After that, I drove to my third BP station to try and redeem the offer that got me on this goose chase. I pulled into the station, tapped the station to confirm I was there, and BOOM - it encountered the same error as it did at the first station a few days ago. Irritated I drove to three different BPs and not one time would BPme work correctly. I’m sticking with Speedway.

BPme intermittently works. When it does it’s easy. But BPme more often fails than works. I was at a BP station and BPme took awhile to find it. Then it let me enter the pump number but didn’t let me pay. It was in the credit card screen and only let me check the information on my listed cards bu... Show more t never the button to pay for the gas. I can see all the cards I have listed. I even went into the gas station for assistance. The guy tells me to enter my credit card (which was already listed in BPme ). When I tried this I got the “something went wrong”. I tried two different cards, same error. I don’t have forever to troubleshoot at the pump and keep other customers from getting gas. So I lost my discount and my credit for using BP. BPme should be seamless. It should just work. I would have done better just driving to a non-BP gas station instead of relying on BPme my discount. BPme needs much improvement.

Edit: I see a developer response below saying I should contact support. Sorry guys if you had read the review you’d see I have multiple times. I see no point in emailing again when they’ve already responded with zero help.

First it is unreliable. Second it’s a ripoff. Read on.
On man... Show more y occasions I have had BPme either refuse to acknowledge I am at a station or refuse to activate a pump. When you can’t rely on something it’s really worse than not having it. I kept using it for the extra discount... until at the end of a month I tried to fuel up all three cars only to have it randomly refuse to work for two of them. I lost my $100 spend because of that and therefore my extra discount. Contacting support was useless so BPme went to app purgatory.
Until recently when I was towing a boat through an unfamiliar area and needed gas. There was that shiny green station, I read the cash/ credit prices and pulled in. My mistake. After filling up I see it charged me the credit price, even though I used their card through their app! A mistake I thought, I’ll just contact support! Support confirms this is actually their practice!
Let me say that again for those not paying attention. If you use the BP app even with a BP card at a BP station you WILL BE CHARGED THE CREDIT PRICE. I’m officially done with this company.

BPme is a bit clunky and inefficient. It should be clearer where to go to locate your station and fuel, especially in larger cities where you have multiple BP locations on the map in a close proximity to each other and/or are located on the same street. Part of the problem is that the stations sh... Show more ould be better set up to accommodate app usage by clearly displaying the pump number and address while you’re sitting in your car — otherwise, why stand at a pump to work through each step of BPme when you can just quickly swipe your card? It would also be helpful to have clear confirmation of each step in the process to guide you through each step. The 5 cent/gallon discount is especially insignificant when it requires a minimum amount of spend each month - especially in the era of COVID when people are driving less and using less gas.

BPme is great when it works, incentivizing payment with BPme . I consider BP a premium product and the ability to pay without leaving my car seems like a premium idea. Unfortunately at several stations I get a “technical issues” error and can’t pay with BPme . You get a discount using a linked car... Show more d, but it’s less than half the discount of using a linked card through BPme (5c versus 11c). There’s zero customer support for BPme . Emails say you get a reply in 12 business hours, but my email from this weekend hasn’t been answered three full business days later. It’s a shame that it’s making me think less of the product as a whole because of that lack of standing behind the product.

The ideal of BPme is great! I can pull up to the pump and activate it with just my phone. However I’ve been experiencing trouble using it. The very first time worked fine. Is when I open BPme the debit card I registered is missing and I can no longer add debit or credit cards. You will also get ... Show more charged the credit price which is really unfortunate steering you away from using BPme . However since my debit card was linked to my rewards account. Every time I use this debit card the pump ask me do I want to apply my rewards and my rewards account is forever associated with my debit card so I still get my rewards and the debit price using my card. So great but fixed BPme PLEASE!! I like BP so I want to use it. Also with the receipt it would be nice if you could print it or download them in pdf format.

I was excited for the new app. It took me almost 30 mins to get it to set up my payment card. It ended up being a security issue with my card but there was no way from the BP end to contact anyone at the time to do it. And no way to get the discounted price without the payment set up. Another bigge... Show more r issue is that on Speedway, we can see the current prices at any station anywhere on their locator. I cannot find anywhere in the BP app where it shows the CURRENT GAS PRICES, not even on the STATION LOCATOR page. I also cannot make a list of Favorite Stations near me or the ones I would use when traveling multiple times a month between home & Wauwatosa or Indianapolis to take my son to college & visit my Grandbabies. I normally plan my trips to land my fill-ups based on current prices. If I can’t find the prices at BP stations, I will just keep my gas stops at Speedway.

Update: after a fifth attempt to reach someone at the 800 number, I finally got through. Someone answered surprisingly quickly. The solution for this was that they had to delete the account from their side, I then reinstalled BPme and registered a new account. My promotional rewards were not lost ... Show more doing this. Everything seems to be working now.

Original review/issue: I’ve been trying to use BPme since the beginning of October, but it doesn’t work. Every time I choose to log in to my account, it simply goes back to the same page where you can choose login or create account again.

I’ve called BP’s support number 4 times and waited on hold for over 45 minutes each time, never reaching an actual human being. The automated message on the support line has continued to say that they’re aware of an issue for weeks. I don’t know how an obscure gas app could possibly have such long hold times or take this long to fix.

Overall, I love using BPme because I don’t have to swipe a card at the pump and worry about checking for skimmers on the card reader. When I travel, I occasionally end up “losing” my reward because of paying the credit price at a station that charges different rates based on how you pay, which irr... Show more itates me.

The one problem I’ve had with BPme itself is accidentally using the wrong card due to it defaulting to the last one you used. I don’t always use the same card, and it doesn’t prompt you to choose a card for the current transaction. I’ve done this twice, so I just try to be more mindful to check it. It would be better for me if it prompted you to select the card like it prompts you to select the pump number. Not sure if that’s an issue for anyone else.

I love the concept of being able to locate the nearest BP station and select/pay for a pump with my smart phone. Being able to apply rewards with app is quite easy as well! However, sometimes BPme can be a little wonky when loading, and on a few rare occasions was not able to be used with compatib... Show more le stations. I also have had fraud alerts block the use of the linked credit card on multiple occasions, but am not sure of that is more on the end of the fraud alert or the way the payment is secured by BPme .

Overall, BPme is convenient and an easy way to apply rewards, but could use some fine tuning to make the experience completely seamless.

So, I too, had experienced a few glitches with BPme when I first started using it. But since then, it’s worked pretty flawlessly. I can see my rewards balance right away, and be able to let them know whether or not to use it, or let it ride. Also it helps to tell you where the nearest BP pump is, ... Show more especially when you’re somewhere you’re not familiar with. And lastly, it’s great not having to pull out my wallet! I gas up a lot in New Jersey, where you can’t pump your own gas. So I pull up to the pump, enter the info into BPme . Tell the attendant how much, which grade, and whether to use the reward or not, and then tip and go! I also appreciate the extra rewards BP sends as well, keep up the good work BP!

I have been trying for over an hour to log in with my credentials from my years old BP rewards account and I keep getting a “sorry your session has timed out” message after I want to say the full 7 seconds it takes to sign in. 🤷🏽‍♀️

I wouldn’t have an issue with the credit price thing peop... Show more le keep complaining about- that’s not new, the station doesn’t know/care you are using your debit as a credit card. They have to pay the transaction fee nonetheless. You can choose a station that is “cash/credit same price”.

Hopefully the developer team will fix the bugs so that more people will use what seems to be a great idea.

BP is not the least expensive place to get gas. However I have had a BP card for years and recently I downloaded BPme on my phone. I get $.10 discount per gallon just because I have the credit card, and another five cents as long as I spend $100 a month, which is not hard at all. I have quite a fe... Show more w fuel apps downloaded and some are used regularly. However I do use the BP app more because even though BPs fuel prices are a little bit higher usually than others, with the $.15 discount the price usually beats everyone else. And I also know that I’m getting a little bit better fuel that I may be getting at the local corner Joe’s gas station.

Our local BP station is pretty basic. I use it because I want gas with a better detergent than the Raceway gas. I’d used the previous BP rewards program and it never worked as the stations didn’t recognize my Amex card and as I don’t intend to carry around a separate reward card I only used it for ... Show more my ‘play’ car which only gets gas once a month. However BPme works really well recognizing the station and the pump right away. It unlocked the pump and processed the payment accurately and fast then sent an email receipt. I think I’ll be using it for all our gas locally. Going on a couple of road trips soon so will see if it continues to impress. Fingers crossed!

BPme is intuitive enough to use once its setup. The only reason I didn’t give it 5 stars is because the start up of BPme (once I’m at the BP station of my choice) takes noticeably longer to load than any of the other gas apps I use. Maybe look at using async methods within the webservice applic... Show more ation and have certain aspects of BPme to load one at a time while the rest of the information (the cents off) loads. When I first started using BPme I thought it froze up since the UX just shows a gas station image for approx 15-20 seconds with no perceived activity by BPme ; maybe have a BP waiting/loading indicator. Other than that I love the convenience of not having to use my BP rewards card and then use my credit card for a gas transaction. Keep up the great work on BPme ; it’ll only get better!

I drove to the pump at BP station. Opened BPme but it indicated I was not at a BP station. There were signs at the pump indicating the new rewards program but BPme would not locate this station. I checked to make sure I had find location on and it was activated. I used the credit card linked to B... Show more Pme thinking maybe this might show up as a purchase on BPme but no such luck.

Update: I have been able to use the this app app at other BP stations with no problems. I have since traveled back to the BP station I encountered a problem with locating me and had no problems the second time. I do not always have my credit card with me so BPme is working out great for me.

Was really pumped (pun intended) for the new rewards program. I have to admit I was a little nervous about what changes they’d make but the perpetual $0.05 off/gallon is awesome. I’ll end up with more savings compared to the old program. Right on!

I was totally surprised (in a good way) by t... Show more he new app too. They really nailed every part of it. Even the new icon looks great on my home screen.

Love how everything has been redesigned and it looks very modern and clean. Set up was super smooth and it’s very easy to navigate and use. No problems updating settings, adding payment, checking rewards and history etc.

MyBP app only works some of the time….when it fails then I need to go into the station and prepay….so much for saving time with this app especially when I am in a hurry…. Why don’t they test these apps out and troubleshoot before they make them public?

WORST APP EVER! I have had the app for about 2 weeks now. I have tried to get it to work at about5 different BP stations. NOPE, doesn't work! I live near Detroit. How long until someone is killed at the pump while tryin g and re-trying to get this stupid app to work? WALK AWAY!

Great app love the unlock and pay. Problem is that the price is higher than all the other stations so it costs about 12 cents per gallon for using your app Time to move to another option

The app stopped working months ago. I tried everything listed online (hard reset iPhone, uninstall/re-install app), etc. When I try to open the app all I get is a white screen for a second or two, then a return to the home screen. I noticed that the app is not listed in location services. Perhaps th... Show more ere is something in the app cope that isn't loading into location services anymore.

downloaded the app, linked our payment card and it doesn't work. Tried at least 3x's. Finally asked the attendant and he said it wasn't just us that many people have issues with it not working. Super annoying that we specifically go to BP for the rewards points as well as the rebate offer through ... Show more AMEX card and it doesn't work.

BPme app works great to pay for gas but doesn’t have any value when it comes to rewards. I don’t get any discount or credits towards discount. I was promised additional rewards which I didn’t get. Now BPme won’t return my emails. My wife has the same problem.

cannot log in, cannot reach them by phone and no one answers the email I have sent begging for help.

I like other users here just can’t get the app to work on iPhone. When I attempt to log in, I get a message saying I must allow cookies in my browser; I do. Tried to create a new account via my Apple account as offered; it ultimately told me I had to call to resolve the problem. Call to get an app t... Show more o work??? Sorry, the Exxon-Mobil app has long gotten this beat.

When I try to use my BPme App, this is what I get on a white screen; "Unfortunately, BPme has stopped". My choices are; "REPORT" or "OK". I have talk to someone, I have done all the things people have said to try, and nothing fixes it. It has gotten to the point where I don't stop there for gas an... Show more ymore. What does it take to fix this?!

I am not receiving my 10 cents per gallon anymore when I use my BP credit card at BP stations. What has changed?

like a number of other users, when I try to open the App. on my Iphone all I get is a blank white screen. I deleted the App. and re-installed it to no avail so I'm just going to delete it and forget it....

App will not load on iPhone anymore. Just get a white screen even after reinstalling.

Cannot log in, message says scheduled down time. Has been that way for at least three days.

Unable to login to app. Reset password 3 times. Uninstalled and reinstalled app and still not working. This seems to be a recurring issue. Not happy at all with this app.

Hello BP, Trying to add a mobile phone number in the app and it will only allow five digits. Please fix the problem so I can complete enrollment. Thank you . Greg Hanson 503-860-8481

Ever since Daylight Savings Time, I try to open the app and it just shows a white screen and won’t launch the app. My father says it does the same thing on his phone. Reinstalled and still having this problem.

Have not been able to use BP app since December. Spent over $100 a month for over a year at BP for gas and sent many email's asking for tech support and no reply. I just went ahead and canceled account since they do not appear to be interested in helping.

I was overcharged paying credit card price when using a DEBIT card. Can I have a refund please? How can I avoid this. Would paypal cash card work?

I am trying to change the expiration date on my credit card and the app will not let me. So I tried adding it as a new card and it keeps saying something went wrong. Why send me emails telling me to change it, but the app will not let me.

Everytime I try to log in with my password the app sends me back to the beginning of the log-in process page. This has been going on for months even tho I've called and notified your dept. of this problem!!! I have had to use my credit cards without getting any points for my gas purchases and witho... Show more ut being able to use any REWARDS!!!!!!!!!! WHY CAN'T YOU FIX YOUR APP?!?!?!?!?!?!?

Eventually loaded a password that was accepted. Then all I get is an App Icon which opens to error=redirect gobaldygook ! what's going on, seen a lot of bad press re the tears program !!!!

bp app is not good .totally is not working.i try to use this morning for 2 hours still can not open the gas pump.it is suck

Have been having issues this week, both my husband and I trying to use the app. We are actually sitting at a pump at a BP and the app states "not at a station" so we are not able to access our total benefits. This is very annoying. I have reached out to customer service on the website over 3 days ag... Show more o and still no response. What is a consumer to do?

I get gas six days a week at the same gas station two blocks from home. I am a postal worker and use lots of gas. I got a PayPal account JUST to use with this app so I could keep track easier of my gas purchases. About four of the six days a week, there’s an issue at my station with unlocking the pu... Show more mp through the app, so I end up having to use my regular credit card which is extremely annoying since I opened a PayPal credit account just for work purchases and over half of them are coming from my personal card still. Please fix this issue!