FlexFacts Participant app not working? crashes or has problems?

FlexFacts Participant Status

Published by FlexFacts on 2023-11-21

FlexFacts Participant Mobile is the new mobile app developed by Alegeus
Technologies. FlexFacts Participant Mobile provides a single access point for
participants to manage their consumer driven healthcare and other tax favored
benefit account.

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Reported Issues: 1 Comments

By Anthe santelia 1 year ago

A triangle with sorry under neath that. Then says for security purposes a valid contact method is needed in order to proceed. Please contact us for further assistance. I did contact the number 876-943-2287 and the number in my card 732-640-5951. Was asking me if I was putting the right information in. I said yes I was then was told might be a app issue to try back tomorrow. Which I did for days and days. What is needed for me to do to sign up for this. Thanks Anthe

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Common FlexFacts Participant Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FlexFacts Participant app on iOS and Android devices. Solve all FlexFacts Participant app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FlexFacts Participant iPhone Issues and Solutions

FlexFacts Participant iOS app crashes, not working, errors
FlexFacts Participant iOS app network issues
FlexFacts Participant on iOS has black/white screen

FlexFacts Participant Android App Issues and Solutions

FlexFacts Participant has errors/crashing/not working
FlexFacts Participant server network connectivity issues
FlexFacts Participant has black screen

FlexFacts Participant iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FlexFacts Participant app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FlexFacts Participant app crashes or not working on Iphone (iOS):

Close and restart the FlexFacts Participant app on iPhone
Update FlexFacts Participant app to the Latest Version for iOS
Uninstall and reinstall FlexFacts Participant iPhone app
Update your iPhone to the latest iOS version

Fix FlexFacts Participant on iPhone unable to connect to server/internet connection issues::

To resolve FlexFacts Participant network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FlexFacts Participant black/white screen (blank screen) on iPhone:

Follow the FlexFacts Participant iOS app troubleshooting guide Here →

FlexFacts Participant Android App Issues and Solutions

Fix FlexFacts Participant not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FlexFacts Participant app issues:

Force Stop the FlexFacts Participant App
1. On android, goto "Settings" » click FlexFacts Participant app. » click "Force Stop".

Update FlexFacts Participant to the latest version on PlayStore

Clear FlexFacts Participant App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FlexFacts Participant app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FlexFacts Participant.

Fix FlexFacts Participant unable to contact server/ FlexFacts Participant internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FlexFacts Participant » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FlexFacts Participant » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FlexFacts Participant on android.

Solve FlexFacts Participant black/white screens issue on Android:

Follow the FlexFacts Participant android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FlexFacts, developers of FlexFacts Participant.

100% Contact Match

Developer: WealthCare Mobile

E-Mail: [email protected]

Website: Visit FlexFacts Participant Website

About this app

FlexFacts Participant Mobile is the new mobile app developed by Alegeus Technologies. FlexFacts Participant Mobile provides a single access point for participants to manage their consumer driven healthcare and other tax favored benefit account.