Contact Remitly: Send Money & Transfer

Contact Remitly Support


Company Name:

About: Remitly is a mobile payments service that enables users to make person-to-person international money
transfers.

Headquarters: Seattle, Washington, United States.



Remitly Customer Service 👿🤬😡😠💢😤

Remitly: Send Money & Transfer Contact Information

Listed below are our top recommendations on how to get in contact with Remitly: Send Money & Transfer. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Remitly: Send Money & Transfer. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Remitly Inc



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Get Pricing Info for Remitly
Contact Remitly! Or Contact Support
Need help using Remitly? Try their Help Center now!
Remitly in the News!


Social Support and Contacts

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Remitly on LinkedIn!






Read 6 Customer Service Reviews 😭😔💔

4.9 out of 5
Nyasha Maregere
2024-05-21

I sent money to Zimbabwe on the 1st of May and I put the wrong number. Is the transaction reversible?

Herman Sebayigga Kalule
2023-10-03

I sent money to Uganda-East Africa. Two months ago and the money disappeared tried raising queries all in Vain. Reference Number R877700 011 319

Michael Nalley
2023-05-26

My recipient had a very difficult time getting the money that I sent to her yesterday. I even contacted customer service and told them of the problem and they assured that she would be sent her information so she could pick up the money but she never received her info. She had a very difficult time to get the money that I sent to her because you failed to send her info to her. Fortunately she was able to get her money from the information that I sent to her. This is the first time that I've had a problem with Remitly and I hope it is never repeated again or I will be forced to look for a different company to send money in the future. Thank you in advance for addressing the problem that I had.

Bad customer service

2022-04-27

by Chicken Is Not My Style WuFan

They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.

Under appreciated Loyal Customer

2022-05-04

by Disrespected Loyal Customer

I’ve been using remitly for about 10 years. I have no problem with them from the start but with what happen recently I have concluded that this is not the right remitance you should trust. I try to send money for my family in the Philippines then suddenly they delayed my transaction for some unusual reasons. They want me to send a copy of my bank statement to push throught with the process. After sending the requirements, they told me I need more information about the money that comes in and out of my bank. In my own perspective, its none of their business if I have money that get deposited from different account due to personal reasons. I felt disrespected by this company as they didn’t even bother to consider my reasons that someone back home needed the money for emergency. I was stress for 4days because if this matter. They promised to give me updates and help to resolve this matter but theh end up suspending mu remitly account due to this. Which is why I told ny friends and family never trust this remitance ever again. They can make people’s life more miserable and could make a big impact to us. This remitance has no consideration !!!! and no respect to the customers especially the Loyal ones like me. I will never ever consider this if I were you Please dont be a victim of this shaddy company.!!!! Who knows what they do with those bank statements they ask from their customers!!!!

WORST CUSTOMER SUPPORT EVER

2022-05-11

by Bren Brear

This app lures you in with a smaller fee and better exchange rate, BUT when an issue occurs they show their true colors. They won’t help in anyway! Won’t even contact you to inform you your money was not paid out. So beware if you send money through this app to loved ones YOU will need to keep up with this app because all they will do is TRY REALLY HARD to steal your money. Because if it weren’t for my receiver calling me to tell me they didn’t pay her the money REMITLY it’s self wouldn’t have said a word to me! I have been “helped” ( NOT AT ALL) by their customer support team (FYI JUST A CHAT ROOM WHERE THE EMPLOYEES HAVE LIMITED ENGLISH WHICH WOULDN'T HAVE BEEN A PROBLEM IF THEY AT LEAST RESOLVED THE ISSUE!) for 3 WEEKS already trying to get my money back but REMITLY KEEPS PUTTING BLAME ON THE OTHER BANK ( still don’t know what “OTHER BANK”) and asking for my bank statements with all my information on them which I don’t understand why Remitly needs to see all my transactions they should just need to see the posted withdrawal of my money from them! SO IF YOU WANT TO USE THIS APP BE HOPEFUL THERES NO ISSUES WITH YOUR TRANSACTIONS BECAUSE IF THERE IS YOU WILL HAVE TO FIND OUT ON YOUR OWN AND KEEP TRACK OF REMITLY BECAUAE THEY WILL NOT MOVE A FINGER FOR YOU THEY WILL JUST SAY “ ITS AN INVESTIGATION THE OTHER BANK NEEDS TO DO WE (REMITLY) CAN NOT DO ANY THING WE CAN ONLY SEE YOUR TRANSACTION NOT FIX IT” NO HELP AT ALL!!! NO RESOLVE OF PROBLEMS !!


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