Contact Ria Money Transfer Support

They don’t explicitly tell you what you can and can’t do. I tried to send money to an uncle who is in need but when I pushed the send button, it logged me out of the account and said to check the email they sent me regarding why.. never got an email. Money was charged from my account. Don’t have any info on if and how my uncle can pick up the money. Had to call customer service the next day, literally no help. Told me I couldn’t send money within the US to the same state (which I didn’t do, sent to a different state), then said it could be the card I used and asked for what bank card, I told them, they said they don’t know if it’ll work or not. None of this info is on the website or anything either. Told me I have to send money from one of their stores and that I can’t get into the account. Like ever. Like they refused to help me get into my account. Just said that the money wasn’t processed and that the card probably has the money on hold. So I have to wait for it to be put back into account. So frustrating. Would give negative stars if I could.

I have try them few times now and there is always an issue with them. They always hold the money for too long. But this is really the last time I use them. I made a transaction since Monday and now they canceled because according to the bank I didn’t write my name correct. I get it but honestly they could have communicated this to me before they canceled the transaction but at the same time the charge my account with the amount I was sending. four days later to tell me that I have to wait 5 business day for my refund. This situation is very frustrating knowing that I need a I send money to my family so that they can eat. Now I have to wait 5 day to send them money because Ria envíos is keeping the money for 5 more day. Please if you are sending money do not used this company. Do not waste you time. They are not efficient they take too long to give the money to your love ones. Use any other but Ria.

Just because I cant verify my identity through social security in your company doesn't mean you guys are gonna stop helping me, and asking me to try it again next week. Some people who send money don’t have the time and patience to do that especially if its urgent. And there are other ways to identify my identity but you Ria are not helping me to verify that so that I can use your system for the first time. I am willing to use Ria to send big amount of money, but if Ria doesn't want to help me and assist their new costumers, you Ria just lost a possible loyal costumer. Hope you improve your system because your customer service just stop assisting me in my problem to send money. Is that the limit of you can help your new costumer, is that the limit of the service you can provide. Hope you guys improve or els you will lose prospect loyal customers. Have a good day and hope you here my review so that you will improve. Thank you