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by Jayyyyy 92

This is by far the worst experience I have ever had trying to send money… I tried to send $500 to my sister because she needed money for school clothes and supplies for my three nieces. I put all my information in and hit confirm to send. I then got a message saying I needed to verify some things, so I added my drivers license and everything they needed. I got a message saying “your transfer is under review this usually takes 30 minutes blah blah blah” a whole day goes by and it still said the same thing. It wouldn’t even let me try to send another one unless I canceled the first one!! Ok my sister really needs the money at this point so I cancel and try again. I GET THE SAME MESSAGE about the 30 min crap. I’m worried if I cancel it again and try to send a new transfer that i might mess something up. Another day goes by and nothing. I finally just went ahead and used a different platform but this is absolutely ridiculous!! The sole purpose of this app is to be able to transfer money so I’m really just confused and highly upset that I wasn’t able to and not only that there was no clear reason as to why it was happening I never got an email or anything. A complete waist of time and my sister had to wait almost a week and go buy school supplies the night before the first day of school because of this. I Will NEVER use WU again ever! Deleted the app and not looking back! ✌🏼

by MontoyaMontoya

The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in the app it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediately just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing .

by Frustrated Completely By WU

After multiple attempts to send money this app has not been successful even once. On the first two attempts WU indicated they needed more information, which was provided. The questions were intrusive but they were answered. E.g. How long have you known the recipient? Over a decade...but whether it is one day or a decade, it is not the business of Western Union. Despite providing answers to Western Union questions the transactions were cancelled by Western Union, and they refused to provide an explanation. The next transaction Western Union claims was stopped by the bank because there was an extra 0 in front of the account number. If there was a zero it did not come from the sender. Upon inquiry the bank referred recipient to WU. The next attempt was stopped by WU with a statement that additional information was needed from sender, and they were not able to contact senders cell phone. Sender’s phone did not show a call from WU and no voicemail was left. There appears to be no interest by WU in resolving this. Two customers known to each other for over a decade are totally unable to exchange a nominal amount of money between their two bank accounts using this App. From my perspective this App rates a total FAIL. I am at a loss to know how anyone is able to get satisfactory results from this App.