Contact Sprouts Farmers Market Support

by Mrs. OIII

We have a new Sprouts in my area- I’ve just left from my fourth visit. The first time, I found out at the register that I would have paid less if I had downloaded the app. The second visit, I found out that I had downloaded the app and nothing I purchased applied to the discounts. The third time I deleted the app and was told that with Sprouts bags I would have received a discount and that the reason I didn’t get a discount last time was because I hadn’t created a list in the app. This fourth time I took the time out to scan every single item in my basket on the app, then proudly had them scan my barcode as I waited for the prices to tumble. Imagine my surprise when absolutely nothing changed. This time they told me that I had created a shopping list, rather than clipping coupons. Now I will need to go through the store’s inventory on my phone to clip coupons for the items that I may or may not want to buy, then walk through the store and go through the store’s inventory to find the items. What on Earth does this app actually do? Why would I follow through on this process? This is not the way I shop. Unfortunately for those of us without time to peruse the store’s inventory online, then battle through the tiny aisles to hunt for the bargains, it looks like we’re destined to overpay or go to the grocery stores with loyalty cards.

by Dancebarns

I have tried to use this app twice. Every time I go to a new page I am told I need to sign in. I started shopping and hadn’t signed into the app. There was a coupon available and when I tried to use it I was instructed to sign into the app. I signed in, and my shopping list was lost. I started the shopping list over, and I was able to select items I had purchased before. I selected the items I wanted, and went to the SHOPPING section of the app so I could add to the list. I was now instructed to sign in again with Instacart. I can’t seem to get in there, and now I don’t know where my current list is. I give up. It’s a shame because I really like Sprouts but with COVID only do store pickup and since I can’t seem to get the app to work I will just forgo shopping here. Also, the last time I was actually able to finish shopping-it took at least three tries then too-I found the search engine extremely difficult to use. One time I could find the Frozen Foods search area, but later when I tried to find it the app wouldn’t go back. So disappointed because I really love Sprouts selection.

by Kim121819

Started using the app for things like pick ups, over my time I have noticed issues after a handful of problems when it comes to using the app.
#1 if there is any items missing in a pick up, there is no way to go through the app and inform the store or anyone for some kind of refund or credit.
#2 when I tried to come in a resolve the issue, the workers had to guess and figure out what to do. We basically had to exclude the app and guess our way from there, which was a hassle for everyone involved.
#3 The app is also pretty crappy on anything involving the aftermath of placing your order, you can’t add onto your order (even though it says you can), you can’t tell the store when you’re on your way, and it is difficult to find any customer service number.
#4 when they text you about updates the only way you can respond is through A WHOLE ‘NOTHER APP. Like why do I have this app on my phone or why are they texting me if I can’t even approve replacements? Like I tried responding and I got an error telling me if I want the message to follow through that I have to download instacart.. great.
#5 (more of a complaint than it is an issue) they started charging for purchases over 30$.. if you are charging people for a service that is free EVERYWHERE ELSE (grocery store related) then you should probably have better recourse for problems like these.