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I love Target but the app is SO CONFUSING. I am tech savvy. I can figure out all my apps. However, for some reason, the Target app is so confusing and I always need to get help on it. I’m sorry but that’s why I rate the app only one star. I’m sure others feel the same way. The main reasons are because there is a “list”, a “wallet”, and a “cart”. There is a scanner to scan product but it’s not big and visible on all screens so it’s hard to find. When I go to the store, I want all the discounts I can get. I scan an item I want. Sometimes it tells me to add to list, sometimes it doesn’t and it just gives me an option on the quantity and when I select one for the quantity it still doesn’t add it anywhere! When I go to pay, they scan my barcode but then nothing shows! even though I scanned everything. Seriously, it’s not that I don’t know what I’m doing but the app truly is difficult and confusing. Your need to make it more simple. I want to scan an item and say how many I want and automatically get the discount if there is one. I don’t want to have a wallet, a list, a cart, and a discount list. Walmart’s app is simple, JCPenney’s app is simple, even Family Dollar’s app is simple. Please make it more user friendly so I don’t have to hold up your cashier having to figure out where my items are on the app. It happens every time. Thank you!

I have been using Target card and app for like 3.5 years. I ordered hundreds of goods online and paid all with my Target card. Yesterday, I went to to Target store and bought some groceries. Then I opened my app and showed my wallet to cashier. Cashier scanned it to do the purchase but system doesn’t accept. It repeated several times and finally she asked help from a supervisor. The supervisor checked my phone and told me my Target card is not verified!!! I exclaimed how it is possible? I did online shopping yesterday with my Target card through the app! How my card is verified for online shopping but not verified for in store shopping through the same app?! I also did in store shopping with it like 6 months ago before the major upgrade. The supervisor just answered you need to use your card details to verify it. I didn’t have my card with myself so there was no way to verify it. Finally I asked my friend to pay for my groceries with her credit cart. That was a shame! I really don’t know who decided the implement this ridiculous, nonsense, unnecessary feature to the app! How a credit card could be verified for online shopping but not verified for in store shopping? What is the point to get this app when I need need to have my Target card everywhere for shopping?

I cannot comprehend how an app that 1. Tells me my drive up order is ready, 2. Requires me to communicate that I'm on my way, and 3. Requires me to communicate that I am at the store and which parking spot I am in, but it cannot communicate to me that the store is refusing to bring out drive-up orders. I would encourage the app developers to consider that some people have specific reasons for choosing drive-up as opposed to coming into the store, and they'd rather not be told to drive to the store and be led on just for a random customer to walk by and tell them that the store is not bringing any orders out. And the store associates don't care about it, they just blame the app. My only issue here is that I'm using an app that requires me to communicate to a store that is unable to communicate back to me. They should really be notifying customers that they are not doing drive-up service. In the scope of things, this doesn't ruin my life. It's just not handled well by the store. Shrugging it off and saying they can't do anything about it doesn't mean there's no problem. For me personally, I have a lot of health problems so choosing drive-up is heavily influenced on that. I get that this isn't going to affect everyone like it affects me but I wanted to share my experience in case it does.