Rescue + app not working? crashes or has problems?

Rescue + Status

Last Updated on 2024-04-16 by LogMeIn, Inc.

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Summary of Rescue + Problems 😠👌🔥

- I can’t draw on the screen while seeing the iPad as shown in the demo screenshots.

- Not sure about the security of letting someone have access to your account and then you click a button and they’re supposed to disconnect.

- A hacker is using this it isn’t on but it won’t come off my store page and I want that and other of the apps he purchased off of my account.

Have a Problem with Rescue + Mobile? Report Issue

Common Rescue + Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Rescue + app on iOS and Android devices. Solve all Rescue + app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Rescue + iPhone Issues and Solutions

Rescue + iOS app crashes, not working, errors
Rescue + iOS app network issues
Rescue + on iOS has black/white screen

Rescue + Android App Issues and Solutions

Rescue + has errors/crashing/not working
Rescue + server network connectivity issues
Rescue + has black screen

Rescue + iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Rescue + app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Rescue + app crashes or not working on Iphone (iOS):

Close and restart the Rescue + app on iPhone
Update Rescue + app to the Latest Version for iOS
Uninstall and reinstall Rescue + iPhone app
Update your iPhone to the latest iOS version

Fix Rescue + on iPhone unable to connect to server/internet connection issues::

To resolve Rescue + network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Rescue + black/white screen (blank screen) on iPhone:

Follow the Rescue + iOS app troubleshooting guide Here →

Rescue + Android App Issues and Solutions

Fix Rescue + not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Rescue + app issues:

Force Stop the Rescue + App
1. On android, goto "Settings" » click Rescue + app. » click "Force Stop".

Update Rescue + to the latest version on PlayStore

Clear Rescue + App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Rescue + app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Rescue +.

Fix Rescue + unable to contact server/ Rescue + internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Rescue + » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Rescue + » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Rescue + on android.

Solve Rescue + black/white screens issue on Android:

Follow the Rescue + android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LogMeIn, Inc., developers of Rescue +.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Rescue + Website

Privacy Policy: https://www.goto.com/company/legal/privacy

Developer: GoTo Technologies USA, Inc.

About this app

To use this application you must be receiving support from a technician who is using LogMeIn this app and will provide you a pin code to start the session. The this app + Mobile application allows support technicians to troubleshoot a problem you are having on your device. Technicians have the ability to chat, view system diagnostic information, push various profiles and settings including email, APN, and WiFi.