Capsule CRM Reviews

Capsule CRM Reviews

Published by on 2021-05-20

Access your Capsule account wherever you go. Capsule for iPhone provides access
to your contacts, tasks, opportunities, cases and more. Capsule is the easy
online CRM for doing business. Use Capsule to keep track of the people and
companies you do business with, communications with them...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Capsule CRM Reviews

  • By

    I Honestly Love The Capsule App

    I own a small business and trying to keep track of customers, potential customers, and my calendar is a challenge. I originally downloaded Salesforce "which is great" but being a smaller business (Staff of 8) Salesforce was just way more complex than we needed. Capsule has all the info you need to track everything you need without being overly complex!

  • By

    Nice changes to task list

    I just took the update and love the new calendar layout for the task list. It’s so much easier to digest than the old layout!

  • By

    Any hopes for iPad?

    It would be nice to see a version for iPad in the future, when using it on a tablet the screen size is narrow and the UI was clearly not configured for this. Otherwise I would give it five stars.

  • By

    The best.

    Bar far, the best contact management, pound for pour, available. Easy to use, efficient, and consistently improved. Great service from happy seeming folks. Tony B.

  • Heavy on Power, Light on Price

    Capsule CRM has made my life as a consultant so much easier, specifically for clients who have migrated to Google Business Apps. It has features that other, bigger software vendors do not. Given its low price, high versatility, ease of use, smartphone app and extensibility (via web hooks), I encourage any SMB owner to try Capsule CRM. Chances are you'll find it was more than you were looking for. The integration with Google Mail is an added bonus. I can add contact info and emails to cases, opportunities or contacts within Gmail. The Capsule CRM team is very responsive to their subscribers. Thrilled to know the product is always improving based on my input!

  • By

    No push notifications

    This is a missing feature that would make it easier to be reminded and alerted of upcoming events and tasks.

  • By

    Dont use mobil app much but it rocks at the desktop

    I rarely access from my devices but I roll at the office from the desktop. Been using for 4 years and built a successful insurance business using Capsule. One of my staff calls it “pill”. For the logo not the program. Does everything I need and does it for a fair price. I’m a fan

  • By

    Very good for our sales team on the go!

    Huge improvement over when we started to use the app - it's much faster, and much easier to pull info. Only complaint is a lack of " home" or quick dashboard links. For instance, most staff will want to quickly create a contact and add a lead - that's too many taps in the app right now. Should just have a "New" option in the menu. Can't wait for them to start taking advantage of iOS 8 integration to send contacts/emails to capsule from other apps...

  • By


    Unless I have this set up wrong: I love the website as it's extremely user-friendly and all the features of this program work wonderfully. However the mobile app, the one that I need the most, is not very user-friendly. You do not have access to all your custom fields and I cannot access notes on my contacts unless I have Internet access. Yes you can access your notes if you want to look through the history and try to find them randomly, but that's not very helpful for me. If this could be addressed as well as the accessing my custom fields, then this would be the app that I would stick with. But because it does not, I'm going to have to look for another option.

  • By

    Best unobtrusive CRM web and app

    I have used Salesforce, Sugar CRM, Zoho CRM, VTiger and multiple home grown CRMs since CRMs were built. Capsule is the best one so far. It is simple and let's you do your work without getting in the way. That is the best CRM - one that adds less work to your busy day. It is missing some features but I am sure they will be built over time. A Sales (not just opportunity pipeline) dashboard and graph would be a very basic addition to both the web and app. Just a quick glance on how much you made and how much you plan to make. Also integrations with other web based applications would be great - Freshdesk, Slack etc. Sending email through the app would also be great. I love the bcc feature to keep conversations in one place. Great job so far - keep improving.

  • By


    If you are looking for a simple tool to capture and manage your contacts and leads on the go, this is very good. I tried it against Insightly and found Capsule more intuitive and less steps needed to accomplish what I need. This review may sound paid for (it's not), I'm just happy when I find an efficient tool.

  • By

    Best Client Info app ever.

    For years I have been looking for this exact app and service. I am a hairdresser and use this to track my clients info and hair color formulas. It's hands down the best method I have ever used. I love I can log in on any device from the web and access my clients info. So if I lose my phone, no problem. I just wished I could tag a client from the mobile app. I work in two cities and tag the clients for quick filtering to email them from my desktop.

  • By

    Mobile version needs calendar view

    I find the mobile version to be way less straightforward than the desktop version. It would benefit greatly to have a calendar section that feels much like an iOS calendar and you can see your upcoming events laid out by month week or day. Please incorporate the soon and I will change my rating because The desktop platform is so much better.

  • By

    Love the app

    I really like CapsuleCRM on my desktop and greatly appreciate it on my iPhone. But I desperately want it on my iPad - Use iPad to take notes, look up information etc and use iPhone to make calls. Hard to take notes on the iPhone when I'm also talking with a prospect or client at the same time. Any idea when that might be coming out - iPad version?

  • By

    Great CRM

    This iPhone app is better than any other mobile CRM app that we have evaluated to date. Very friendly and useful interface. However we have noticed a few features that we would like to see available on the app that is not yet. Overall, very useful and helpful!

A better way to Contact apps

You can now contact Capsule CRM customer service directly
via Email using our new site -

Contact Capsule CRM directly

Is Capsule CRM Safe?

Yes. Capsule CRM is very safe to use. This is based on our NLP (Natural language processing) analysis of over 29 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Capsule CRM Is 50.7/100.

Is Capsule CRM Legit?

Yes. Capsule CRM is a totally legit app. This conclusion was arrived at by running over 29 Capsule CRM User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Capsule CRM Is 50.7/100.

Is Capsule CRM not working?

Capsule CRM works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Capsule CRM? Report Issue

Leave a comment:

Why should I report an Issue with Capsule CRM?

  1. Pulling issues faced by users like you is a good way to draw attention of Capsule CRM to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Capsule CRM customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Capsule CRM.

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