Insightly CRM Reviews

by Mrbrindi

I was a subscriber for 3 years and no longer had a need for their service. Overall the user interface is decent and it was easy to upload or download data from their CRM. My biggest gripe with them is the way they handle their auto renewals payments. To make it easy to handle the annual renewal I provided my credit card info. Big mistake! Prior to the membership expiring, I knew I wasn’t going to renew my membership so I did not update my credit card info that expired several months before the actual renewal was due. On the day the subscription expired, I noticed a charge for the entire annual renewal fee. So even if you have expired credit card info in their system, they will somehow find your updated credit card info and charge your card. If this is how they run their business, I’m glad I stopped using them. Like many tech companies they don’t want to invest in a customer phone line so I had to resolve my issue via email which they agreed to reimburse me but in a very, “we’re doing you a favor” tone. If this is part of their term and conditions, then run the other way. By the way, if they charge your card, there are no refunds either even on a pro rated basis for the annual membership. DON’T USE THEM UNTIL YOU READ THE FINE PRINT ON THEIR CANCELLATION POLICY.

by Johnmac0576

I used to like InsightlyCRM to keep an eye on workflows when out of the office. I could see recent activity on the home screen and my task list showed related organizations.

The recent update destroyed every useful thing making InsightlyCRM completely unusable for even the simplest tasks. Whoever thought this was an improvement should be fired.

by Space-dawg

I’ve been using Insightly for +3 years now and am seriously shopping for a good project manager which I need more than a CRM. Insightly seems to be a CRM first and the project mgt is an after thought. I also find Insightly very buggy. I have odd issues were all the data appears to be entered correctly but not showing up in queries correctly. So I’m working diligently to drop Insightly partially because of this apps poor functionality on the project mgt side. All projects I’ve ever worked on show up and not just current ones. To me it is far from intuitive and I can’t filter project types. I find it very frustrating and confusing to use and doesn’t work at all when not online like Omni focus or other app I’ve used to. Looking seriously at Mondays and Trello.

by Terrible CRM Be Warned

I could go on and on about this CRM, but I’ll be brief to warn those looking for CRM that will help track your tasks and sales cycle. This doesn’t only include the mobile app but Insightly itself.

Mobile: Unfortunately, in the real world when you talk to a customer you complete that task, but usually that requires another action-you’re out of luck with Insightly. When you complete a task there is no option for follow up, should be automatic, it’s gone. Know I’m required to complete three additional steps to schedule another follow up-ridiculous! Again, I could go on and on about the very poor design of InsightlyCRM.

Website: I will just tell you this be prepared to spend countless hours trying to work with Insightly and design the CRM to fit your needs. This CRM is NOT user friendly AT ALL!!!

Again, I’ve been working with a wide variety of CRM’s for over 20 years and this, is without question, the worst I’ve ever worked with. I can assure you I did not select this software and I do not work for another CRM developer. You are warned-be prepared to loose several hours of potential sales trying to be the developer of this software. Horrible!

by ABJ2010

Almost decent app, poor software.

Insightly gives 1/5 the space of other CRM offerings at the same or lower price point. InsightlyCRM frequently crashes and does not regularly sync with the cloud version. Overall experience with customer service has also been frustrating. Going with less annoying CRM or batchbooks next project.

by Cloud Wizard

I choose Insightly after comparing several other CRM tools for my own advisory service. I like it so far. But its mobile tool has this one annoying bug that entering Chinese on iPhone with Ping Ying has the characters strangely multiplied automatically and almost impossible to enter Chinese names or texts on Insightly. Given I use mobile 99% of time and work with contacts if both English names and Chinese names, this is really frustrating. This bug is in the previous version and the new version. Hope Insightly fixes it soon. Then I will rate it as a 4-Star.

by Cortneywing1

The current monthly fees are a little excessive for my use. I am not a corporation and need to use it only for basic things. I love the accessibility and function. Wish they still had the basic option but they took it away.

by Alexis Schreier

I love insightly. The web app helps me get a lot done.

The iOS app is good to it has seen some great new features added recently like organizing tasks by date and compact mode like the web version! Great job.

There are still some annoying bugs though. I can’t access the settings, every time I click on the settings while app freezes.

Please keep up the good work! I am hopeful that the insightly team will make the iOS app better!

by Si88is

In the end I found out that what I really needed was project management software rather than a CRM. My experience with Insightly has been quite positive as much as I have used it.

by Okaygrace

I really like how easy it is to navigate all the functions of Insightly on InsightlyCRM - VERY intuitive and less cumbersome than the desktop version, especially the search bar it takes me right to the different categories.

by Football Drew

Love InsightlyCRM ! I enter tasks and set dates for reminders, etc to keep me organized. Within the organizations you can add notes, tasks, events etc, and even link to other organizations or contacts.
I wish I could organize my contacts/organizations by geographic regions on InsightlyCRM, but other than that InsightlyCRM works great!

by HeadSpaceCarving

Pretty good to follow activities and to get client info while on the road. I spoke too soon. It isn’t the web platform but it does a decent job of serving up the information we need.
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The web interface is robust. InsightlyCRM really isn’t. I can’t see the point in using a stripped down version of the great web platform when it works so well in Chrome on my iPad. We’re fans of Insightly but the apps are bad, unnecessarily limited, and shadow of what the platform really provides. Oh well.

by Bliss199

I’m new but have been completely impressed with Insightly after trying out at least 10 similar programs. We’re still working on our customizations but at this point, I would say —- this is the one you want!

by Bigtuna36

As an outside sales rep having a mobile CRM application that seamlessly syncs with desktop is extremely pertinent. Does it do everything I want? Almost.

...and it gets better with every update!

Thanks Insightly!

by WSHTG

It needs to have an offline feature so we can edit and then update. I’m out of cell service with customers and I can’t update information.

by Nwinslow

I’ve been using this crm for a while now and although I mostly use the desktop version, iPad and phone apps are on point. I had issues with tasks and projects not deleting/syncing correctly on iPad and mobile versions. I’d see an old project that I know was deleted but for some reason was still appearing. When clicked, it would say “this project is no longer available”. I found simply refreshing fixed this. The gmail integration is especially useful.

by ATL Resident

Very pleased with the intuitive nature of InsightlyCRM and the ease with which features, notes and tasks can be accessed as well as added. So for two months InsightlyCRM has been golden...well done!

by Bcmn1

The Insightly app is super helpful for managing contacts on the fly. Overall, nice integration. Limitations between InsightlyCRM and the desktop version around power filtering is the only thing I’d change Otherwise terrific

by Tommunds

I’m pretty busy and I am a one-man band and it took me more than six months to set up Insightly with Contacts and learning how to use the program. I began in 2014 and only because of duplicity and placing my information into locations I decided to stop using Insightly. Here I am in 2020, and since 2014 I have thought about what I wanted in a CRM that’s better than unsightly is and even tried several of them and none of them measured up and that was back in 2014. As you may or may not know a lot of work has been done since 2014 and I was really surprised at how much work they were actually done to make the program even better. I can’t really afford the current rate to utilize the program (since they dropped the 15/mo option) but I am hoping my increased effectiveness will be more than worth it and will be a more than fair sacrifice! I am very pleased that I am back and plan to use the program fully. Thank you INSIGHTLY!

by KevWil6409

I am in BD and I use this every day. It does a great job of keeping all of the information regarding a potential opportunity and takes it home all the way to a project. Great job mobile team!

by ACTO#1

We will be living Insightly CRM as soon as we can find a suitable replacement for our needs. We have had terrible experience after the initial sale. Buyer beware. Multiple times we would get a ticket stating the have fixed the issue and it was the first and only contact regarding issues then we would have start the process again. The only time we are served is if we are going spend more money and right back to awful support.

by Sw100

1st...i started using insightly a while ago, but the strayed to another CRM- Plan Plus Online. Within a very short period of time I was missing the intuitive, flexible, and well engineered Insightly and switched back. The web version is very good (assuming that you pay some money- not very expensive for what you get, though), but I found the mobile version to be most useful.

I down loaded the mobile app to Ipad and iphone. Using phone to enter data is a little clunky, not because of insightly, but because entering data on iphone is clunky...period. Using the Ipad is very easy. Quite honestly, I use the mobile version on the Ipad even more that online version.

The only thing I would request is to allow for Native ABC prioritizing for tasks. Right now while insightly does group by priorities (low, normal, high) there is no Native way to order within priority group. However I got around, but putting "A1", "B1", "C1" etc. in front of each task. The tasks are then grouped by priority and also ordered within priority groups. Adds a little more work , but works pretty well.

All in al I give Insightly mobile app a thumps up!

by Efficient Tint

I have a small company that I operate with my wife. This CRM is very easy to use and super robust. Can do amazing stuff. I recommend it to anyone needing to organize their customers in a while new way. Thank you Insightly.