BCBSTN app not working? crashes or has problems?

BCBSTN Status

Last Updated on 2024-10-21 by BlueCross BlueShield of Tennessee

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Not working

66.7%

Something else

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of BCBSTN Problems 😠👌🔥

- The EOB did not match up with paper bills, causing confusion and frustration.

- The app disconnects the live chat when switching apps, making it difficult to get answers.

- The app needs the background app refresh function on iOS.

1 Reported Issues: 😵🆘🛟🚨📢

Debbie Davis

2022-10-16

Is the online site having issues. I can't get signed on. thanks

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Common BCBSTN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BCBSTN app on iOS and Android devices. Solve all BCBSTN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BCBSTN iPhone Issues and Solutions

BCBSTN iOS app crashes, not working, errors
BCBSTN iOS app network issues
BCBSTN on iOS has black/white screen

BCBSTN Android App Issues and Solutions

BCBSTN has errors/crashing/not working
BCBSTN server network connectivity issues
BCBSTN has black screen

BCBSTN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BCBSTN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BCBSTN app crashes or not working on Iphone (iOS):

Close and restart the BCBSTN app on iPhone
Update BCBSTN app to the Latest Version for iOS
Uninstall and reinstall BCBSTN iPhone app
Update your iPhone to the latest iOS version

Fix BCBSTN on iPhone unable to connect to server/internet connection issues::

To resolve BCBSTN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BCBSTN black/white screen (blank screen) on iPhone:

Follow the BCBSTN iOS app troubleshooting guide Here →

BCBSTN Android App Issues and Solutions

Fix BCBSTN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BCBSTN app issues:

Force Stop the BCBSTN App
1. On android, goto "Settings" » click BCBSTN app. » click "Force Stop".

Update BCBSTN to the latest version on PlayStore

Clear BCBSTN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BCBSTN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BCBSTN.

Fix BCBSTN unable to contact server/ BCBSTN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BCBSTN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BCBSTN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BCBSTN on android.

Solve BCBSTN black/white screens issue on Android:

Follow the BCBSTN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BlueCross BlueShield of Tennessee, developers of BCBSTN.

About this app

The BlueCross BlueShield of Tennessee app makes it easier than ever to get the plan information you need, when you need it. Download the this app app today to get the details you need to feel confident about your plan and your health care.