Collaboration Box app not working? crashes or has problems?

Collaboration Box Status

Last Updated on 2017-02-09 by Konica Minolta, Inc.

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Common Collaboration Box Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Collaboration Box app on iOS and Android devices. Solve all Collaboration Box app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Collaboration Box iPhone Issues and Solutions

Collaboration Box iOS app crashes, not working, errors
Collaboration Box iOS app network issues
Collaboration Box on iOS has black/white screen

Collaboration Box Android App Issues and Solutions

Collaboration Box has errors/crashing/not working
Collaboration Box server network connectivity issues
Collaboration Box has black screen

Collaboration Box iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Collaboration Box app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Collaboration Box app crashes or not working on Iphone (iOS):

Close and restart the Collaboration Box app on iPhone
Update Collaboration Box app to the Latest Version for iOS
Uninstall and reinstall Collaboration Box iPhone app
Update your iPhone to the latest iOS version

Fix Collaboration Box on iPhone unable to connect to server/internet connection issues::

To resolve Collaboration Box network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Collaboration Box black/white screen (blank screen) on iPhone:

Follow the Collaboration Box iOS app troubleshooting guide Here →

Collaboration Box Android App Issues and Solutions

Fix Collaboration Box not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Collaboration Box app issues:

Force Stop the Collaboration Box App
1. On android, goto "Settings" » click Collaboration Box app. » click "Force Stop".

Update Collaboration Box to the latest version on PlayStore

Clear Collaboration Box App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Collaboration Box app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Collaboration Box.

Fix Collaboration Box unable to contact server/ Collaboration Box internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Collaboration Box » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Collaboration Box » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Collaboration Box on android.

Solve Collaboration Box black/white screens issue on Android:

Follow the Collaboration Box android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Konica Minolta, Inc., developers of Collaboration Box.

About this app

Collaboration Box Mobile is an application to which Collaboration Box service is used, the medical information in the DICOM image etc. is referred to with iPad or iPhone, and the comment can reply. The medical information up-loaded to the data center for which security is secured can be referred to safely from iPad or iPhone.