Contact BCBSTN Support
Published by BlueCross BlueShield of Tennessee on 2023-10-05 About: The BlueCross BlueShield of Tennessee app makes it easier than ever to get the
plan information you need, when you need it.
With our fresh, user-friendly
design you now get:
+ Faster Login: Touch and Face ID login means no password
memorizing
+ Live Online Chat: Get help from a live agent on your care team
+
All Your Details in One Place: All your plan coverage and costs are front and
center
+ Digital ID Card: See and shar.
How to Contact BCBSTN Customer Service/Support
Listed below are our top recommendations on how to get in contact with BCBSTN. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact BCBSTN. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: BlueCross BlueShield of Tennessee
E-Mail: [email protected]
Website: Visit BCBSTN Website
Reported Issues: 3 Comments
By 1sweetpea10550
Digital EOB Confusing
Millennial here. I was excited to finally have a digital option for EOB. The opening front page of the app is wonderful; however, the EOB did not match up with my several of my paper bills. It showed patient responsibility owed $8k on one bill for bloodwork. Even after calling two different BCBSTN representatives, I was told I was responsible for the $8k. I did NOT owe that much and the Lab company confirmed the EOB was wrong and misleading. Don’t believe I can trust the app just yet. So don’t get too excited about having an app… Fix the kinks please.
By Stuart Wooten
Chat Disconnections
I love the new app! It has a great user interface and the live chat helps stay up to date. When you switch apps, it disconnects the chat and you have to start again which is annoying when you are trying to get answers. The app desperately needs the background app refresh function on iOS. If there wasn’t that issue, it would be an 5 stars! Grateful for them investing in the development of the app and have faith this will be resolved
By KatyE9876
Easy to use
The new app is very easy to navigate and makes managing my health plan incredibly simple! I love being able to see my claims on my phone instead of having to pull out my computer every time. Having the ID card available is very convenient at doctors offices and I also like how it’s so easy to find a nearby doctor whenever I need it.
Have a Problem with BCBSTN? Report Issue
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Why should I report an Issue with BCBSTN?
- Pulling issues faced by users like you is a good way to draw attention of BCBSTN to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a BCBSTN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BCBSTN.
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