Contact Roomba Home Support

by Sh3w

I have uninstalled and reinstalled this app multiple times along with returning an old 405 unit and exchanging it for another. I don’t know if it’s the robot or the app but this product is extremely buggy. The app enters an irrecoverable state constantly anytime the robot Gets confused… Which happens a lot. For example, I set the robot to run overnight and it got stuck in the legs of a chair. I could forgive that, but the app apparently doesn’t understand that the roomba’s power died. Even when I manually placed it on the charger the app still thinks it’s in cleaning mode. Attempts to cancel or pause the routine do not work. This has happened numerous times in the past, and I don’t know the solution other than a hard reset of the robot. Absolute garbage.

by Reviewer_p

I was able to create an initial map of the house and make small edits to it such as a no go zone. After a day I went to make other edits but could not. They would not get saved. I decided to delete the map and create a new one. The map deleted successfully. And the roomba went to go create a new map but it did not save. I tried many times to do so, but the same thing happened. I even tried clearing app cache, deleting the app, and restarting my phone but it still did not work. Now I have no map and cannot use the roomba. Until this is fixed the app and product are useless.

by BestOnBikes

I just got the ROOMBA 105 and downloaded the app. The app is very confusing; says to schedule a clean in the home button and automation button. The support site says there is a “clean” button, but it does NOT exist in my app. The support says to schedule a cleaning 8 hours ahead because the app is off. If I do that, it will sometimes run when I schedule it, sometimes 8 hours later and sometimes it won’t clean at all. The app also crashes, shutting down for no reason at all. I don’t know how the ROOMBA company can make a good product and pair it with a useless app. VERY DISAPPOINTED!