Set up, manage, and control your Google Home, Google Nest, and Chromecast devices, plus thousands of connected home products like lights, cameras, thermostats, and more – all from the Google Home app.
One view of your home.
The Home tab gives you s...
Listed below are our top recommendations on how to get in contact with Google Home. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Google Home. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
First, let me say my experience on the phone with customer service (Michael) was outstanding. He helped me fix the original issue. I had every item in our home set up, but I was unable to set up the Living Room. After hours of failed attempts, I got in contact with support. Michael walked me through a few different troubleshooting ideas to no avail. When he realized I was using the iPhone XR, he told me that was the issue. I had to get my son’s iPhone 6 to complete the set up. Great. Problem solved. An hour and a half later, all of the items in our household crashed. I attempted to walk through the steps Michael had provided. It all seemed fine, until it came to the last step (connecting to Wi-Fi), at which point, the TV showed my the screen with the 4 digit code...again. I went in circles for 2 more hours. I requested replacement Chromecast devices and Michael said he would definitely pass the word up. For everything in our house to crash and not reboot, I am guessing it has something to do with the update. After all, the last question it asked before I had to start over was, “Set up some smart lights”, which is actually more of a command than a question.
Violation of child privacy a real concern
I bought the Google Home for a convenient and fun way to stay connected and try something new. Only after using it for two days did it dawn on me that everything my 5 year old was saying to it was being recorded and stored on Google servers. He loved it. “Hi Google” could have gone on for hours if I let it. I work in software development and decided to look further into where things stand with smart speakers and Child Online Privacy and Protection - COPPA (including the collection of children’s personal information, audio, video and images). Bottom line - I couldn’t find anything addressing it. Some concerns have been raised that might lead to legal action at some point, I also saw articles alluding to future patents that could make the listening tech even more invasive. Imagine ads targeting your kids based on conversations you’ve had with them at dinner. These have somehow been sold into millions of homes with a loophole. For now I decided retire the Google Home. I deleted the multiple voice recordings of my son that had been stored via the Google Home app and can only hope that they are permanently gone from Google servers too.
Very Disappointed with this Google mini I just got for my early birthday present last month.
My boyfriend set up Google Mini but not all the way I downloaded the Google home mini app and then I found out I had to download the Google assistant app and then I had to download the Google Drive app. so I had to have 3 apps on my phone to work the Google mini completely and then it was working fine until I want to make personal phone calls and I said hey Google call this person and it said cannot find contact in phone and I called Google and I was on the phone with them for 3 hours. I reset the Google me unplugged it and still didn’t work. so I am returning them. I think Echo Dot is a lot better then Google home mini. At least my boyfriend gets his money back. Don’t buy Google mini unless you want three apps on your phone. Also it came with no instructions on how to set it up.
you had to download google home app plus goal assistant plus Google Drive very disappointed it had 2 of them and they were on sale at the time.
Have a Problem with Google Home? Report Issue
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Why should I report an Issue with Google Home?
Pulling issues faced by users like you is a good way to draw attention of Google Home to your problem using the strength of crowds.
We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
If you are a Google Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Google Home.