Contact Google Home Support

by TechnoBoomer

Update- Months later, some of the issues below have been slowly resolved over time through multiple releases. However, now with the latest release, I cannot access Network Settings and cannot Prioritize devices on the network. Two critical functions that appear to have just stopped working! A one star rating at this point still seems generous. There’s been no overall improvement in the last year since Google forced its users to migrate to this junky app! I recommend looking elsewhere for WIFI devices and apps.
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Google wifi app is much better...provides more detail related to your setup and straightforward functionality. For example, we have more than 30 devices connected in our home and 4 APs. In the Google Home app, I can’t determine what AP each device is connected to. The app just says Google wifi point. The old Google Wifi app used to show the specific AP, by name, the device is connected to. Made managing and troubleshooting devices and APs much easier. BEWARE, once you upgrade to the Home app, the data in the old WIFi app is overwritten with useless data from the Home app. You cannot revert back to using just the Wifi app. There are several other “features” either missing or poorly designed in the Home app. Don’t switch until Google improves the usability of the Home app. This may be the reason I switch to another product!

by X__cande

the app is NOT user friendly. the help center is a joke. the talk help is an even bigger joke. if you click on some of the default question you “could” ask, some answer will be “i don’t understand”. how don’t you understand your own question. link devices is impossible to figure out. the help center just says to open setting. that’s all it ever says “open google home app and go to setting”. when setting doesn’t even let you do anything. the instructions for next step are super unclear. my google home wasn’t connected to wifi. google said to change it on the app. the app said to make sure in i’m on the same wifi. how can i be on the same wifi as my google home, if my google home isn’t connecting to wifi. then come to find out they meant go to the seething on your phone and change the wifi. so i did. change to wifi to my google home wifi (which isn’t really a wifi but i guess that’s how to access things??? idk). when i switches over now the app doesn’t work because it isn’t a real wifi connection. so i’m conclusion: i have a google speaker that can’t access wifi. a google home app that can’t access the speaker to change the wifi because it can’t connect to wifi. and when i try to “connect to the same wifi as the speaker” i can’t access the app. help center is a joke. the app is unintuitive. wouldn’t buy it for my enemy.

by Kjohnston4

This app is terrible. I have been a Nest customer for years. Forcing migration to this app is fine but the layout is absolutely awful. Forcing customers with older products into new products because of the lack in features from the old app to this one is seriously enough to make me want to invest in something else! I own a oldschool dropcam, a new battery cam, doorbell, thermostat, and thermostat sensor. I also subscribe to membership monthly for video history. I’m telling you I’m really disappointed in this app. You can’t view all cameras in one feed (have to click on one by one individually), you can’t access settings for doorbell (ie. bandwidth preference, alerts, etc), no ability to customize thermostat schedule, and on the old app once you click on the camera from the live feed (OF ALL CAMERAS AT ONCE), it displays screenshots of every motion/sound alert so you can easily scroll through the “events” for the day. If you have an old camera, you won’t be able to see history without clicking on a ton of buttons. Yet, I purchase the new battery cam and I CAN view history easily with a timeline feed?? I could go on about my disappointment in Google for the lack of care in this app compared to the old.