Contact Home Chef Support

I was a loyal customer for years and spent thousands of dollars throughout my duration as a customer. Yes, there were quality issues from time to time, but their customer service was decent enough. Unfortunately, I needed to cancel a few months ago due to changes in my life. I filled out a form they requested and noted that I planned on coming back when I could. Randomly two months later, they reenabled my account. When I received the box, I notified them immediately. I was told that I had paused the service (which I had a few months leading up to my cancelling the service and I may have done prior to filling out the form), but did not cancel it. They gave me half of my money back. I said that was unacceptable, explained the history, and I received a note saying that I’m not eligible for a refund and the 50% I received was done as a courtesy. Up until now, I thought I would return to the service, but after being robbed, I am furious. I will likely have my cc dispute the charges anyway. This was terrible. I strongly recommend you avoid this service unless you plan on being robbed too eventually by them. Thank you Chris from customer service for ensuring that I never return to home chef. Fortunately, your service is not the only game in town.

First world problems I know- but in my area at least they only deliver wed-sat so I picked Wednesday because I want meals during the work week. Multiple times they have been a day or so late, only once notifying me that it would be a day late. Pretty frustrating when you plan on having the meals come a certain day and it doesn’t come… would have bought things to make dinner those nights if I had known. I’ve done a few trials of different delivery services and they have better delivery day options and they were NEVER late on delivery. They also don’t let you actually CANCEL, just pause your subscription! I’ll be messaging support to see if I can actually fully cancel. Also a last thought- many of the meals come half prepped for you which is nice if you love a busy lifestyle (ex: pre mashed potatoes instead of sending fresh potatoes to cook and mash yourselves) So kind of lame when you don’t realize you’re not getting fresh ingredients to prepare yourself. Final advice: Choose hello fresh.

My husband and I have used several meal delivery services over the years and Home Chef is by far the worst! So many times our food arrived hot because it was missing freezer packs, meal items were missing, recipe cards were missing or ingredients would arrive slimy. This would happen EVERY delivery! Oh and let’s talk about customer service or I should say the lack there of! Every call was a fight to get a refund! One particular rep named Joaquin Salgado takes the prize for delivering the worst customer service by refusing to issue a refund for an entire meal missing and argued that 1) I was issued a refund the previous week for a missing meal despite the fact that it was a completely different order, and 2) lied and said he didn’t have the authority to issue refunds…only managers can and there were none available to help me!!! Seriously folks, save your money and sanity and opt for Hello Fresh where the food is higher quality, never missing or spoiled and tastes better!