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Ya know that excited feeling you get when you want to workout? If so, then you also know how quickly that urge can leave your body when you have to wait for technology to work properly. I downloaded this app, selected a program and was ready to get to work. I was impressed with the selection and options. The wide variety gave me hope that I wouldn’t get bored quickly. I started with the intro video for Country Heat. It was about 15 minutes long and they just show you the moves you will be using in the actual workouts. I cast the video from my iPhone to my smart TV with no issues. When the intro video ended I was ready to move into my workout but was quickly halted because now the app won’t cast. The video starts on my phone and when I press the cast button it pauses, spins and shuts off- taking me back to the list of available videos. After retrying several times and trying to cast other videos as well, I reached out to customer service via chat. They were of zero help- telling me to connect my device and tv to the same WiFi (they already are). I’ve got kids, I work, I've got a house to keep up with and when I am ready to exercise because I have the time to squeeze it in, it need to do it during that allotted time. That’s part of what was so appealing about this app. Bummer. I really wanted to love it.

I’ve been using this app since November now and the quality was great, the only bugs were after using the app and coming back to it later nothing would load so I’d have to close out of it on my iPhone and reopen it to load everything again. Super annoying but worked. NOW I’ve done the update and I don’t know if it’s because a million people are starting their resolutions but the quality of the videos are so bad I can’t even see what moves they’re doing, I can’t even use it at this point. I went online to watch them and yesterday it was great quality except absolutely no sound so I had to play to get sound from my phone and play from my computer to see the workout. Today I tried doing the same thing but the workout I wanted to do is having errors and can’t be played. It’s extremely frustrating creating a routine and forming a habit of working out every morning to better myself to then not be able to use this app I pay for and miss my workout because quality is garbage. If it is a streaming issue it’s unfair to me that I have to rearrange my entire schedule and workout during off times just to use this product, because maybe at night when quality is better I’m no longer in the mood to do a workout and then I miss mine for the day.

The reason I joined Beachbody was because I was told all about the wonderful work out videos and how you can download them from the app making it possible to watch anywhere from your phone or iPad. I joined in October 2017 and the app worked well for me until I wanted to do A little Obsessed. That was in December. Since then I haven’t been able to download any videos without them coming out blurry. I have contacted costumer service three times. The second time they told me that it was the first time that they even knew about the issue. What?! Then the third time I was told the same thing as the first time, “This is a known problem and our technical staff is working on it. Please be patient.” How much longer do I need to be patient? Another month? Two months? At least give us some kind of an update on the progress of what your technical service is doing. I’ve heard that I can unsubscribe but I won’t get my money back. I was really looking forward to the 80 Day Obsession and will try to figure out how to be able to watch it instead of downloading it to my phone. If this isn’t resolved, I won’t be renewing my membership next year. I think it is poor business when you offer a product and you don’t get what is advertised. I’m not even sure if that is legal.