Under WIFI or 3G network environment, you could monitor and manage your
IPC/DVR/NVR devices anytime and anywhere.
1.
Are you having issues? Select the issue you are having below and provide feedback to Danale Cam.
By Darren 8 months ago
App keeps restarting cannot view cameras from mobile phone. Galaxy s22+
By Kathie 8 months ago
We have had Danale for several years and it has never worked right. It always says signal strength too weak but we have super fast WiFi. Our other cameras and app work flawlessly so I do not see how it can be the signal.
By Nichole 9 months ago
App keeps crashing .. says app has a bug .. update when developers fix
By Bruce Johnson 10 months ago
App buffer to 95% then stops
By Brian E Massey 1 year ago
I load the app on my phone and it immediately crashes, OR if it loads it lasts up to 60 secs or less and then crashes. Rarely it stays on. I am using a Samsung S22 phone.
By Patrick 1 year ago
I have a problem I can't sign up or register on danale app
By Rafeena 1 year ago
My danale app not working 2 weeks now they saying your camera have bug My camera is working good the issue is with the page is not working the issue need to fix our internet is great so is the page issue
By Bernice 1 year ago
Why can't I find this apon my android phone Samsung. I bought the cctv camera and suppose to scan this barcode..it says try again later something went wrong.
By William T Martin 1 year ago
Danale app starts to open on windows pc and then disappears. I uninstalled and reinstalled, no change. App used to work on this laptop. I have the app installed on my phone, it works fine. Any ideas?
By Raj kumar 1 year ago
It's crashed within 5 to 10 Sec. Not working properly. Pls resolve the issue.
By Niamh Daly 1 year ago
The app keeps crashing after about 30-60 seconds on my android tablet. I have deleted the app and reinstalled it, I have reset factory settings on the tablet and nothing is working. We need to have it up all the time and it used to work until about 2 months ago.
By Kimberly Mcnutt-Hodes 1 year ago
I have placed the app on two cell phones. On both phones the app will only stay open a few moments before it crashes. It does take two or three seconds in some intervals and can last up to 20 seconds to 30 seconds other times. Even when you place the record button on recording movement it will crash. I have deleted the program several times and reinstalled with no change
By Jose santos simao 1 year ago
On my phone when i am watching After seconds Turn off and i Start The APP again and do The same all The times
By Jose santos simao 1 year ago
After seconds Turn off and i Starr again and do Theo same
By Robert Miller 1 year ago
Is anyone monitoring these customer issues? We seemed to have an authentication server issue this morning. Now, videos are up but won't load to 100%. Same as countless others have complained about. Who's running this circus?
By John L 1 year ago
Unable to log in on Danale app. Error says “ unknown user name “
By Danielle 1 year ago
Andriod Danale app keeps crashing, says has bug! Cameras working great Please fix the issues
By KQ 1 year ago
App stops at 85-95% buffering and can not view live feed from cameras. Then app crashes.
By Maria Cabrera 1 year ago
I can not see any images when I open the app in my iPhone
By Chrys Hawkins 1 year ago
The images are great but the app completely shuts itself down after about 15seconds I have deleted the app and re installed it but no change I have had no problems until about 3 months ago is there a problem with the update?
By Ken W 1 year ago
Two cameras. App says both offline. Tried reset - says connected to Wi-Fi , connected to server, then setup says no cameras on network. Live view says both offline. SD playback works on one with card , and is current. Weird. Apparently others have same problem. Hope you fix fix this. I loved them when they worked. Now they are worthless. Also, occasionally the camera says not connected.
By Ronald Vechinski 1 year ago
App keeps dropping.
By Richard 1 year ago
Keeps losing connectivity
By Randy Bishop 1 year ago
Starts to load, reloads then crashes.
By Patrick Clemaron 1 year ago
Andriod Danale app keeps crashing, says has bug! Cameras working fine.
By Clay 1 year ago
My app is not working wanted to manage my phone call I pressed denied. Now the app does not work
By Don 1 year ago
Android Danale app crashes multiple times. Camera views are working while app is running.
By Tina Decourcey 1 year ago
Says it had a bug and keeps kicking me out and to update once danalefix the error. Not good enough
By Jeff DeCaprio 1 year ago
Hello, App simply stopped working yesterday, cannot view cameras at all?
By Molly 1 year ago
App won't open and just shuts down. I even tried on another device. Deleted and redownloaded and still nothing???
By Michiel 1 year ago
Launching Danale app, get Network error, please retry.
By Tierney king 1 year ago
Keeps kicking me out says it has a bug???
By D lebold 1 year ago
Unable to download app
By Charlie 1 year ago
When I try to open the app it says it has a bug and to come back later. Cameras are working properly, just can't get app to open
By Evelyn Sennett 1 year ago
When I try to open the app it says it has a bug and to come back later. Cameras are working properly, just can't get app to open
By Pasek Balázs 1 year ago
Good afternoon. My problem is that I cannot see the camera images on the phone. Incorrect amounts were deducted from my account in 06-07 months. And the customer number is not good either. I have attached the certificates. Please solve the problem as soon as possible so that I can see the camera images.
By Pasek Balázs 1 year ago
Nem látom a kamera képeket telefonon. A elmúlt két hónapban a számlámról téves havidíj elvonások tőrténtek.
By Flavius 1 year ago
I can't login to app . when i scan QR code send me a text doesn't exist
By Sandy Millington 1 year ago
My danale keeps saying its offline, now it keeps telling me to add new device? When i try this it says 'network connected' but my phone cannot find the device ? But I also noticed before it started asking me for a new device, that it was miraculously set for China time, not UK time as it originally was?
By KisP 1 year ago
Danale Cloud Service not working. I use a NVR with 4 cams. My Danale App says "Device is offline" , but the NVR notifications and recordings are working. It's weird. I deleted from my account the NVR and I tried re-add the NVR but it is not add never again. I hope, they are working on the soluiton.
By Leo Hollander 1 year ago
My device is online butt on my app hey is saying offline and reconnect is not working reset modem did not work al so
By Laura millard 1 year ago
It will not send a code to my phone to reset my password I forgot it
By Marius Joldos 1 year ago
App stops at 80-90% buffering and does not update video from cameras.
By Malcolm Agdoma 1 year ago
I am unable to download cloud footage directly to my phone storage. I have an area for local files but on recording the footage it doesn't save down
By Emily Cartrette 1 year ago
I can’t view any of my cameras from my phone.
By demetris 1 year ago
screen loads to 96% and stops
By Anthony J Maturin 2 years ago
My app freezes up loading at about 80 to 90%
By Emil Munteanu 2 years ago
No conection to the internet... There were no device located on your network
- Randomly closes itself
- Requires patience
- Must be subscribed to cloud to view footage away from home
- Camera records only one hour from midnight to 1am then stops
- Resetting camera doesn’t work
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Complete guide to troubleshoot Danale Cam app on iOS and Android devices. Solve all Danale Cam app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Danale Inc., developers of Danale Cam.
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Developer: Danale Inc.
E-Mail: [email protected]
Website: Visit Danale Cam Website
Under WIFI or 3G network environment, you could monitor and manage your IPC/DVR/NVR devices anytime and anywhere. 2. 3. 4.