Contact Danale IoT Support
Company Name: Danale Inc.
About: Under WIFI or 3G network environment, you could monitor and manage your
IPC/DVR/NVR devices anytime and anywhere.
1.
Danale IoT Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Danale IoT. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Danale IoT. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Danale Inc.
Read 22 Customer Service Reviews 😭😔💔
Hi Danale, Need to unbind original account on ipc/nvr using danale app for a new mobile access Product ID 30300217353 Product model nvr.st.wifi.3521A_8 Device ID f66e441f7d43e73becee91dccd2e2f65 S/N 201904170192
I was charged 3 times $5.00 for my service on May 27th.. I want 2 payments back.
I want to delete my account so that I can create a new account for danale. How can I delete the old account
Hi, I tried to reactive my subscription to be able to watch the recording. My previous subscription was cancelled because my credit car info was not up to date. When I added my new card and I clicked on subscribe it did not work so I tried again. So when I looked at my bank account, there were 2 payments debited. I need you to activate my subscription and get one of the payments back please. I tried calling your number and nobody picked up the phone.
I recently made some life changing decisions and am trying to make some changes to the admin and change the name of the cameras, however I have forgotten the admin password and in need of urgent assistance to have the system reset or a walkthrough to how to factory reset the system so I can make the necessary changes.
Danale App doesn’t want to connect with the camera. I can’t see the video in muy cellophane.
I tried resetting my phone to factory default but now wen I try to log back into the app I can't get the verification cord on the phone tht I registered with.any help pliz.
Would like to get a year of cloud. I go to cloud service. It says expires 2024. Subscribe. I tap subscribe. Next window. Nothing.
unfortunately, I cannot log in to my account, so I would like to request or perhaps delete the current account so that they can create a new one Username: 06207452446 Email: edisztil@redacted Thank you
I need a new revised copy of your danale cam app. All the apps available to download are all not compatible with my android mobile. The app crashes and does not connect to cameras. A new modified download app is much needed. Can you please up date the app as soon as possible.
power went out last month and cant get app to reconnect ever since, tryed everything. please help
We had a power outage 3 days ago and when I went in to turn everything back on, all I get is the tv icon. I do not even get a picture. I have had this happen before and I have never had this problem before. Everything always came right back on and worked well. Can you please get in touch with me and help me get things up and running.? I would sure appreciate it. Kathy Buxton
My cameras showing me live stream. My wifi is working because I have a door camera and it working just fine. But it seem every time when it come to making a payment I have problem with the camera. TIRED! never missed a payment and would like to have my camera working as they should to watch my 82 yr old father who wonders. So FUSTRATED!
My cameras showing me live stream. My wifi is working because I have a door camera and it working just fine. But it seem every time when it come to making a payment I have problem with the camera. TIRED! never missed a payment and would like to have my camera working as they should to watch my 82 yr old father who wonders. So FUSTRATED!
App not working. Won’t link to cameras. Can’t see them Remotely. Have tried rebooting everything. Now can’t log into the cameras as says it’s reg to my phone but can’t see it. Load of shit. All was working then woke up one morning and it wasn’t.
I need to activate cloud service but my cameras say notsupported in the danale app please advise on a resolution to fix my problem thanks
My camera is all connected to wifi etc but it’s not recording activity
The apps are garbage. The Windows app crashes on login while the iPhone version now only lets me see the 1st 2 hours of every day. Support is no support and I have tried all the usual tricks. The problem exists on multiple devices and with different accounts.
Delete the DVR remote access Danale Registered account. The Danale support asks me to Power Down the DVR (The Registered DVR ownership is changed!!). The new owner can not register the DVR unless it is deleted from my current Danale registered account or delete my account completely.
MISERABLE
by Casinorider
At first it was fine, I was able to see each time motion was activated on the cameras, then one by one they went blank. It was recording on the NVR but not sending to the phone and there is a several second delay between live footage and phone viewing "live". At any rate, after some investigation on ANRANs site I discovered you have to be subscribed to their cloud. Fine, whatever. Tried to subscribe and purchase and it doesn't let you! So basically when away I get notification that a motion sensor has tripped but nothing to view. That's not anxiety provoking or anything. The customer service is terrible took over a week to reset a password because they were on holiday????? Seriously? A five pound rock was launched through my window while I was sleeping... The camera was mounted a foot from the window. It didn't pick up anything. But it will pick up a freaking gnat flying in front of the lense. Amaze balls.
Camera ok. Some app issues.
by CVP0
Update 2: back to 1/5. Camera records only one hour from midnight to 1am then stops. Resetting camera doesn’t work.
Update. From 1/5 stars to 2/5. Fixed problem with extracting videos of events.
The physical camera is great. Good picture. Motion detection sends alerts for movement appropriately. I bought an SD card for recording of video, however even with an SD card you can’t just view the “motion events” at the push of a button unless you have their subscription. I CAN go back and literally watch hours of recorded footage, and skip to the motion event, which is ok, but it’s tedious and I cannot just jump and watch the footage which triggered the alerts, which is why we buy the product to begin with. I wish that were different. I got the SD card, and opted out of the subscription service. I shouldn’t still have to buy the subscription.
Garbage
by Bcwarlock
This app and the associated cameras are complete garbage. One camera has tv static almost all the time. The app won’t let me connect to see the feed while in my own WiFi or even on cell data. Only works in some WiFi zones. I get 500mbs+ download speed on this phone so I know it’s not the phone or the router. Used to work fine, didn’t even update it, it just stopped working. Fix it and I’ll change the star rating. Otherwise this is complete crap.
Update: it’s gotten worse. Now it tells me my cameras are offline and I have to unplug them and plug them back in to get them to work almost daily. The app still doesn’t work with cellular data and barely works on WiFi. How do you continue to dish out such a garbage app? Fix it!
For those of you looking at this.... don’t get it. Return your cameras before it’s too late for something that actually works!
Have a Problem with Danale IoT? Report Issue
Why should I report an Issue with Danale IoT?
- Pulling issues faced by users like you is a good way to draw attention of Danale IoT to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Danale IoT customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Danale IoT.
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