Jupiter Status

Last Updated on 2024-10-10 by Raccoon Labs Pte. Ltd.

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Common Jupiter Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Jupiter app on iOS and Android devices. Solve all Jupiter app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Jupiter iPhone Issues and Solutions

Jupiter iOS app crashes, not working, errors
Jupiter iOS app network issues
Jupiter on iOS has black/white screen

Jupiter Android App Issues and Solutions

Jupiter has errors/crashing/not working
Jupiter server network connectivity issues
Jupiter has black screen

Jupiter iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Jupiter app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Jupiter app crashes or not working on Iphone (iOS):

Close and restart the Jupiter app on iPhone
Update Jupiter app to the Latest Version for iOS
Uninstall and reinstall Jupiter iPhone app
Update your iPhone to the latest iOS version

Fix Jupiter on iPhone unable to connect to server/internet connection issues::

To resolve Jupiter network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Jupiter black/white screen (blank screen) on iPhone:

Follow the Jupiter iOS app troubleshooting guide Here →

Jupiter Android App Issues and Solutions

Fix Jupiter not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Jupiter app issues:

Force Stop the Jupiter App
1. On android, goto "Settings" » click Jupiter app. » click "Force Stop".

Update Jupiter to the latest version on PlayStore

Clear Jupiter App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Jupiter app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Jupiter.

Fix Jupiter unable to contact server/ Jupiter internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Jupiter » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Jupiter » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Jupiter on android.

Solve Jupiter black/white screens issue on Android:

Follow the Jupiter android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Raccoon Labs Pte. Ltd., developers of Jupiter.

About this app

Our powerful swap engine delivers the best quote and execution with a single tap, simplifying your swaps. this app Mobile is free to use, with zero added or hidden fees. Easily import your existing Solana wallet or create a new one with this app Mobile. Deposit or transfer funds to your wallet in under a minute and start swapping. Transfer any Solana tokens instantly, or buy SOL via MoonPay, available in most countries. Your wallet keys are encrypted and never leave your device. Zero configuration. Zero platform fees. Zero hassle. If a token has liquidity, you can swap it with this app Mobile. All Solana tokens, all in one place. Your assets remain secure on your device, with no third-party custody. Set up a non-custodial wallet in seconds. We give you the best quotes directly from decentralized liquidity providers. New tokens are added automatically. No complicated setup—just the best prices, every time. You own your keys, and therefore your coins. We’d love your feedback!