Sunspot Status

Last Updated on 2023-11-29 by Larry Chapman

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Not working

100.0%

problems reported in the last 24 hours

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Common Sunspot Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sunspot app on iOS and Android devices. Solve all Sunspot app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sunspot iPhone Issues and Solutions

Sunspot iOS app crashes, not working, errors
Sunspot iOS app network issues
Sunspot on iOS has black/white screen

Sunspot Android App Issues and Solutions

Sunspot has errors/crashing/not working
Sunspot server network connectivity issues
Sunspot has black screen

Sunspot iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sunspot app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sunspot app crashes or not working on Iphone (iOS):

Close and restart the Sunspot app on iPhone
Update Sunspot app to the Latest Version for iOS
Uninstall and reinstall Sunspot iPhone app
Update your iPhone to the latest iOS version

Fix Sunspot on iPhone unable to connect to server/internet connection issues::

To resolve Sunspot network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sunspot black/white screen (blank screen) on iPhone:

Follow the Sunspot iOS app troubleshooting guide Here →

Sunspot Android App Issues and Solutions

Fix Sunspot not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sunspot app issues:

Force Stop the Sunspot App
1. On android, goto "Settings" » click Sunspot app. » click "Force Stop".

Update Sunspot to the latest version on PlayStore

Clear Sunspot App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sunspot app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sunspot.

Fix Sunspot unable to contact server/ Sunspot internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sunspot » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sunspot » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sunspot on android.

Solve Sunspot black/white screens issue on Android:

Follow the Sunspot android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Larry Chapman, developers of Sunspot.