Presentation app not working? crashes or has problems?

Presentation Status

Last Updated on 2025-01-16 by SMM service, s.r.o.

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Common Presentation Problems & Solutions. Troubleshooting Guide

Table of Contents:

Presentation iPhone Issues and Solutions

Presentation iOS app crashes, not working, errors
Presentation iOS app network issues
Presentation on iOS has black/white screen

Presentation Android App Issues and Solutions

Presentation has errors/crashing/not working
Presentation server network connectivity issues
Presentation has black screen

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Presentation iPhone Issues and Solutions

How to fix Presentation app crashes or not working on Iphone (iOS):

Close and restart the Presentation app on iPhone
Update Presentation app to the Latest Version for iOS
Uninstall and reinstall Presentation iPhone app
Update your iPhone to the latest iOS version

Fix Presentation on iPhone unable to connect to server/internet connection issues::

To resolve Presentation network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Presentation Android App Issues and Solutions

Fix Presentation not working on Android, crashes, errors or is unresponsive:

Force Stop the Presentation App
1. On android, goto Settings » Presentation » click [Force Stop]

Update Presentation to the latest version on PlayStore

Clear Presentation App Cache and Data:
1. On android, goto Settings » Apps » Presentation » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Presentation.

Fix Presentation unable to contact server/ Presentation internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Presentation » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Presentation » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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