EarthLink Reviews

Horrible app , and website. I was able to log in into EarthLink perfectly fine. And all of a sudden it keeps saying error and that my credentials are incorrect every time I want to log in. I have tried doing the “forgot my password” and send the reset info to my email and I don’t even receive the email. I’ve uninstalled EarthLink multiple times and nothing. I’ve retried opening and closing EarthLink no solution either. I called to get help and they take forever to respond or simple are horrible at helping themselves. Mind you I just got their internet service today and I have had problems with this app services all day. Completely changing my internet services to another company. I do not recommend this app.

Badly designed, barely usable on iPhone or iPad. Can’t do service chat on iOS device without reverting to web and forcing relogin - come-on!

Pagué un aparato para poner internet en mi casa y nunca llegó el aparato llamado Router ; pero no me reembolsó mi dinero

Dont do it. Scam all the way around

what kind of email program doesn't deliver email? this app used to be the best.

Expected this app app to show my this app email - nothing - a big fail

Can’t access webmail, let alone the protection pack email accounts. And you have to login every time on iOS. This is USELESS!

This is a little disconcerting….I can not access my e-mails via this new Ap. Please do not eliminate existing this app Ap before this new one works.

Won’t allow me to create an account. You get an error message. I tried several times.

I use iPad and EarthLink is the size of iPhone. Can’t link to autofill PW. I use webmail to check suspected spam. If it doesn’t link to webmail page,I’ll drop this app. I’ve used it since the early 90s.

Where did your mobile email app go? It broke this week. And is no longer in EarthLink Store. This company must be dying because its no longer supporting its own products and it has been stopping products. Looks like it’s stopping email now. I’ve had this email 23 years! At least fix your broken email app and warn us. You’re not breaking up - youre ghosting your customers.

Horrible experience. It won't go past a message about notification settings and freezes. Useless app.

Won’t let you register email Won’t let you set up a new account and won’t recognize that you’re trying to change password. Total waste of time

EarthLink Is Worthless… Logged in fine one minute and then it’s advising my credentials to access is wrong… I called the customer service team and they’re just as useless as EarthLink . Dont waste your time.

I can’t even access webmail with this. All it does is take me to my account page with no webmail anywhere. Hope this gets fixed before the old app is discontinued!

It will not send me emails. It will not let me type anything to set up my service. They sent me my router a month ago and I can’t get a hold of anybody and will not let me put any of my numbers in to activate it but yet I’m getting charged for this.

There’s no point of EarthLink at all. It doesn’t even work as an app. All of it is just a website portal. Very laggy, very unresponsive. Not to mention many options in EarthLink doesn’t work. Every update makes it worse. EarthLink needs a whole rebuild

They are a 3rd party call center posing as an internet provider. They made an all new app that requires autopay to be set up to function. They phish public websites for your contact info to personally call you, refuse to terminate service, and will attempt every possible avenue to redirect you so that you can still give them money.

The iPhone app needs fixing. On the iPhone XS EarthLink screens are not very well formatted and have text and images overlapping one another in addition to text disappearing off the screen.

EarthLink also needs to retain the user credentials after logging into EarthLink and then closing EarthLink . There should be no need re-enter your password every time EarthLink is launched.

For those having trouble with the this app changes that went into effect August 9th, I was about to go mad with the verification code thing. Today I called this app and got a tech in India who spoke clearly and was very helpful. He had me go to webmail, click preferences and then security. There you can choose either the added security verification code or default. I told the agent the nightmare is once we get the verification code going back to enter it sends subscribers down a rabbit hole of where to enter the code. Maybe going to the default walk around will help. Good luck!