Contact EarthLink

Contact EarthLink Support


Company Name:

About: Welcome to EarthLink Connect - your all-in-one portal to effortlessly manage
your EarthLink account and services.  Getting Started is Effortless:   •
Secure Login: Use your EarthLink email credentials to access your account with
confidence.


 
  2026-06-15

EarthLink Customer Service 💢

Hard-to-find customer service info can be a red flag. Is EarthLink Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of EarthLink LLC



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit EarthLink Website

Privacy Policy: https://www.earthlink.net/tcs/privacy-policy/

Developer: EarthLink, LLC





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3 Most reported problems 😔💔

1.9 out of 5

Horrible app and customer service

2025-02-26

by At_t.

Horrible app , and website. I was able to log in into the app perfectly fine. And all of a sudden it keeps saying error and that my credentials are incorrect every time I want to log in. I have tried doing the “forgot my password” and send the reset info to my email and I don’t even receive the email. I’ve uninstalled the app multiple times and nothing. I’ve retried opening and closing the app no solution either. I called to get help and they take forever to respond or simple are horrible at helping themselves. Mind you I just got their internet service today and I have had problems with EarthLink services all day. Completely changing my internet services to another company. I do not recommend EarthLink.

Email app

2025-02-27

by Argyleworsted

Where did your mobile email app go? It broke this week. And is no longer in the App Store. This company must be dying because its no longer supporting its own products and it has been stopping products. Looks like it’s stopping email now. I’ve had this email 23 years! At least fix your broken email app and warn us. You’re not breaking up - youre ghosting your customers.

Clunky App

2025-02-28

by Stripedbass411

The iPhone app needs fixing. On the iPhone XS the app screens are not very well formatted and have text and images overlapping one another in addition to text disappearing off the screen.

The app also needs to retain the user credentials after logging into the app and then closing the app. There should be no need re-enter your password every time the app is launched.




Have a Problem with EarthLink? Report Issue




Why should I report an Issue with EarthLink?

  1. Pulling issues faced by users like you is a good way to draw attention of EarthLink to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a EarthLink customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using EarthLink.


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