Goddard Family Hub Reviews

Please add a way for the daily sheet to be visible to parents live throughout the day. Seeing bottles and naps come through live is so helpful for planning pick up time!

Everything is working well for me with my 4 year old. However, there is no sound to the videos that his teacher is sharing to GoddardFamilyHub . Can this be fixed?

There is no way to download pictures from daily report. We are told to wait till Friday for those. Also no sound for videos that are shared by teachers. No notifications as well. App needs lots of improvements.

The last app tadpoles, sent an email to parents with teachers notes when they were added in real time. Example— mid day email would say needs diapers. GoddardFamilyHub doesn’t have that and parents are missing the teachers notes because they’re in small font on the daily page. Tadpoles also had a nice page with all the photos GoddardFamilyHub does not have that.

Rather than Freeform fields for meals and contacts, predefined drop-down options would speed up daily entries and improve usability for parents.

Please Please include all pictures in the check out email as so many of us send these to other family members like grandparents. now we have to forward 26252 email as they come in throughout the day instead of 1 at the end (like previous app) WE ARE BEGGING!

also would be great if all pics were in daily report instead of randomly in GoddardFamilyHub through your the day, maybe adding a spot for additional photos that aren’t part of the curriculum?

I really miss the old app that organized the pictures next to the activities and consolidated all photos in the daily report even the ones sent during the day. There is no information on meals anymore and only partial information on activities. Many headings are left blanks or just repeat from day to day. GoddardFamilyHub needs major improvements.

Please enable “Add photos only” access option. Currently photos can only be save down when permitting “Full access” to photos. There is NO need for GoddardFamilyHub to always have full access. Please update ASAP!

Why does GoddardFamilyHub now need to access your entire photo album to save photos?

It used to be that you could give limited access and GoddardFamilyHub would save to your photo library but now GoddardFamilyHub is asking to see all your photos and videos to save to your phone. Seems like an overreach especially with children’s photos being open for anyone to view…

I wish instead of a daily sheet GoddardFamilyHub gave live updates, like other daycare apps do. Other than that. It’s ok, little glitchy.

GoddardFamilyHub is excruciating and practically unusable for the teachers. They never missed a beat with GoddardFamilyHub of another brand but when switched to this we never get the right input or even photos. The user interface on their end must be even worse than the rest of GoddardFamilyHub .
No live updates at check in and check out so you have no idea if your spouse picked them up yet or if or when they got there.
You receive the daily sheet 15 min or so after checkout so you have no idea how their day is until you’re home and cannot ask the teacher about it.
A high schooler would code something significantly better in a weekend. We should be getting a discount by being forced to use GoddardFamilyHub.

Our school just recently switched to GoddardFamilyHub this week and I’m so disappointed in the change. On Tadpoles we would get photos and videos throughout the day and be able to see our kids right away. This new app is not user friendly and we were told we wouldn’t get photos throughout the day, or even by end of day and it’d come out once a week. It honestly has made me reconsider the school because it’s very important to me to get photos/videos of my child’s day, especially as they don’t have cameras for parents. Do not recommend and wish they would go back to Tadpoles/class dojo.

Now that the new app is live, it’s clear that user research for experience design and need states is required (not just usability testing). Here is how I will use GoddardFamilyHub …

First time use
- currently no intro screens that give way finding, or help acclimatize to how to use. User is left guess where to input info and what the features / functionality are
- this is a problem of every new parent and teacher

Drop off
- I need to be able to quickly find drop off form, and input repeat info, as well as occasionally longer form notes
- there is no way finding from opening app to where drop off form is, lots of guessing

Updates throughout day / snapshot of day
- as a busy working parent, I rely on notifications to tell me what my son is up to at school
- I appreciate all the info of his day being clearly updated as it happens in order (rather than bundled by section like diapers, food, etc) currently his attendance shows his check in then check out, then meal, then bottles, then diapers. I would prefer this organized by time they happen so I can easily track along his day
- lessons should be interested in based on when they happen / not separate. It’s hard to figure out when and how things happen. Lessons should integrate w photos. Lessons are overly detailed. Need higher level info

Photos and videos
- my sons school is yet to upload photos and videos, assuming because this is confusing and hard to use
- this is very important to me as it helps me feel connected to my son throughout his day
- would like to be able to easily share with family and friends, and easily add image to a text
- would like to easily be able to save to my phone
- would like to favorite photos
- would like peace of mind that GoddardFamilyHub is secure and these photos are private

Illness
- need a clear space for updating health info including giving instructions when out, hearing about general health of class, marking absence and updating on health when returning from absence
- currently little wayfinding or info on how my child’s health is being considered in the class

Check in / out
- we check in on an iPad, but now it seems the teachers check him in. Clarity on check in process

Other
- I would like to be able to show gratitude to my sons teachers regularly
- I would like to be able to make suggestions for improvement to the school
- I would like a place to see the policy, handbook, and any reference materials if needed
- would love a high level calendar of monthly themes for the class across the year. Also would love easy reference to changes as he graduates from one year to the next
- would like to connect with other parents

Like most parents, I am busy. Pls make it easy. Lots of wayfinding. Real time organized by moment as they happen throughout the day.

No updates from the school at all. The school has to contact “the company” to troubleshoot issue.

Needs live updates like every other modern daycare app

Our daycare recently switched to GoddardFamilyHub and now I get no info about my kid’s day. We will occasionally get drop off/pickup/nap information but that’s only once a week at most. Usually it’s just the generic information about her classroom that is the same for every kid in her age group. I suppose that could be helpful but not really what I need to know when I’m trying to figure out if I have a rested and fed toddler. We also don’t usually get pictures which is really disappointing. Big step down from GoddardFamilyHub our school used to have.