Contact Sandata Support
Company Name: Sandata Technologies
About: The NEW Sandata Mobile Connect app helps you provide home health care services
to your clients. View your daily schedule, get driving directions, and start
client visits.
Sandata Customer Service 💢
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E-Mail: [email protected]
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Developer: Sandata Technologies
3 Most reported problems 😔💔
Worst app ever!
by Frustrated Franciss
For an app that is a necessity for work. Its absolutely horrible. I would rather go back to good ol pen and paper. The app doesn’t save clients so you have to always know their Medicaid numbers. Who has time to memorize those numbers?
Every time you swipe out of the app it logs you out. Therefore you need to login each and every time. Which gets annoying very fast. If you forget your password and try to reset it, it sends you a temporary password which is great, but when you go to create a new one it wants you to put in your old password insofar to make a new one. Which does you no good when the whole reason to make a new one was because you forgot your old one.
Lastly, on several occasions it has either not been able to find my client using their medicaid number or even find me. I got “user not active” for a week strait making me unable to login at all.
Frustrated
by Emily8 123456789
If I could give this app a zero I would. The app is extremely slow or freezes and closes on its own. It doesn’t always record my clock ins or clock outs showing I never clocked in or out or both. When I am asked for a screenshot of what its doing I can no longer provide it to my supervisor as that has been disabled in the settings and when I take a screenshot its now blank. Furthermore the gps is way off. The gps for this app is showing my location as being somewhere else when I’m with the scheduled individual. I am being requested to take a screenshot of my location from my personal gps/map every time I clock in and out because of the inaccuracy of this apps gps. This app needs a-lot of “bugs” worked out. I don’t recommend this app unless they fix the issues.
App won’t open says error loading
by BrokenBarbieDoll
I can’t open the app for two days now. I updated to the latest version, turned my phone off/on, deleted the app and reinstalled and even changed my password. All it says when I go to try and log in is Error loading, please try again! And I’ve tried logging in repeatedly! Now I have to go to my home healthcare website and fill out a time error report since it looks like I’ve been at my clients house for over 2 days because I couldn’t log back in to end the visit or have the client be able to verify my time or sign off! This is very annoying and costing me wasted time and money! Please fix your app!!!
Have a Problem with Sandata Mobile Connect? Report Issue
Why should I report an Issue with Sandata Mobile Connect?
- Pulling issues faced by users like you is a good way to draw attention of Sandata Mobile Connect to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Sandata Mobile Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Sandata Mobile Connect.
