Delta Dental’s App gives you access to our most popular member tools on your
mobile device. Key features of the Delta Dental app include: - Show your ID
card at the dental office without getting out your wallet. The app provides
Listed below are our top recommendations on how to get in contact with Delta Dental Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Delta Dental Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Delta Dental Plans Association
This app is the definition of hot garbage. If I could give it 0 stars or negative stars I would. It it is extremely slow and provides little to no valuable information and proves to be extremely useless nearly 100% of the time. For example, 100% of the time I try to tap anything on the bottom bar say, “find a dentist”, “my coverage” or “my claims” it pops up an error message saying that they are unable to connect at this time and to come back at <insert time 20 minutes from now> Central Time. Come back 20 minutes later, same message. Further more, why am I give a time in central time, have you not considered users in other time zones!? This is not intermittent, literally 100% of the time. I can literally only view the content of the home screen. Cool, except when it’s not. According to the App Store the app hasn’t been updated in 3 months!? 3 months in modern software development time is the equivalent of 10 years. It’s safe to say that Delta Dental is the only insurance company I have ever had that doesn’t have an operable app. Get it together it’s 2019, my grandmother could write a more useful app than this.
I have opened more than one incident report and they keep closing them without fixing the issue. I am an IT major and these people do a very poor job. I have requested that the people doing the app call me and they have yet to call me. They responded with one of the closing of my incident that one of my daughters has the same birthday as another and with each closure they respond saying that I need to contact delta dental to find out the correct name and birthday of my dependent. I guess they are unaware that most sets of multiple have the same date of birth and I am fully aware of what I named them and how I spelled their names and yes I know that delta dental has the correct spelling. If I could give negative starts I would.
I don’t write many reviews, but when I run across an app that is pretty much useless I feel compelled to let people know. The only thing this app is good for is to look up your ID card. It doesn’t even show my claims. You have to manually add your family members to the app, but there’s no reason to. It doesn’t show their claims either even if you’re able to get them added to your profile. I talked with Delta Dental web support, and they told me that they didn’t even write the app themselves, and I even got them to admit the app is pretty much worthless. Deleted. Just use their website.
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