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Payflex is a terrible company and nightmare to work with. Their customer service is never able to provide any accurate information. I have been kept in the dark for months just so that they can make me ineligible for reimbursement for dependent care. I called the Payflex support and asked help with supporting documents needed for claiming dependent care expenses. I was persuaded not to submit the claim at that moment and instead file at a later date as apparently the last date for dependent care claims has been changed to end of May due to the ongoing Pandemic situation. And when I resubmitted at a later date, my claim was rejected and I am now told that the last date was never changed to May. I have now 2 claims from the month of March and May but Payflex is not willing to accept either. I have heard of daylight robberies but I have personally experienced how these companies can give you incorrect information to loot your money. It has been very stressfull to work with Payflex and they do not have the courtesy to have their supervisors call me or connect me to them even after I requested many times. Is their any federal agency reviewing these fraud companies and their practices?

This is one of the worst HSA provider I have came across. I have relationship with Payflex only because my employer assigns payflex as the HSA admin. The minute I am no longer cover with my employer, this company immediately charges me 5 dollar a month for keep my HSA account with them. This is insane! This company is trying to rip off every penny from its customers while nowadays a lot of HSA providers are lowering or even waiving the monthly fee for their customers. On top of that, they charge an additional investment management fee on percentage basis since I invested a portion of my HSA balance, even when I was covered my my employer! Look what I got: a payflex app that crashes all the time! Oh btw, if you want to switch to another admin, make sure you don’t do trustee to trustee transfer, you just cash out everything from this horrible company to your own bank account and then save to your new HSA admin, that way they will no longer charge you 25$ for transferring or closing your payflex account. It is not about the money, I just don’t think this horrible company worth the money. I would rather donate the $25 to any charities.

This app looks beautiful, the interface is intuitive, everything is where it should be.. It’s just non functional. It’s like App Art - beautiful to look at but you can’t touch it. While I do appreciate the abstract beauty of a well carved rock on the side of a mountain, what I need is a working staircase to get me out of the valley. When attempting to upload a photo from my phone, it says wrong file type. LOL! Which file type do y’all expect from an iPhone? There is only one, and half the mobile phones in America use that same file type (if not all). What’s funny is it accepts a photo taken from within the app as the correct file type (YAY!!! I found a loophole!!), yet the app then fails to upload... so close. Wait!! But did you restart your device? Yes! Clear your cache? Yes!! Delete and reinstall? Yes!!! Swing a dead cat over your head in a cemetery at midnight while hopping on one foot and reciting the alphabet backwards? Ok Huck, I did not try that.. Please fix this app, I’m stuck with it for a year.